This is only the second time in six years I have gone to the Verizon store in Tomball. Both visits…read morehave been terrible. I went this morning. The store was supposed to open at 10 AM and at 10:10 someone finally came out and said they couldn't get the inside lights on. It is daylight and plenty light in the store. At 10:20 I finally got into the store. The manager in charge is very unprofessional.... Slouchy. The young lady who waited on me did fix my problem, however, that problem could have been handled promptly at 10 AM. I will not go to the store again. In fact, because of the store, I am contemplating changing providers.

I had a great experience today at the Verizon - Tomball location! The Salesman, Matthew (Matt) King…read moregreeted me at the door with a very welcoming smile. It was a great first impression for Verizon! I was having issues with my iPhone. For some reason, my Apple Settings were grayed out and I was not able to use my "Find My" app. Last night, my cat did not come home. He wears an Apple AirTag so I can track him on the "Find My" app. It wasn't working! That was not good timing. I had anticipated on having to spend quite a bit of time at Verizon, trying to get this issue resolved. Nope! Matt has been very well-trained by Verizon! He was able to fix it in about 10 minutes! Seriously, I expected to spend at least an hour at Verizon. There was NO waiting and Verizon has hired professional, experienced and customer-service motivated sales professionals at the Verizon-Tomball, TX location. Thank you Verizon and especially Matt King! Great work! Tricia Doddsl

Customer service was great! I had some Sim Card issues after my son dunked my phone I the bath tub…read morecame in and Rebecca helped me get fixed up right away! Left a very happy customer!

DO NOT PURCHASE ANYTHING FROM THIS AT&T STORE!!!…read more Went into this store to upgrade my daughter's iPhone. During checkout Brad told me it was REQUIRED that I sign up for insurance "because the phone is over $1000". This was not only untrue, it is illegal to force customers to get insurance, I looked it up. The insurance was almost as much as the monthly installment for the device and significantly more than AppleCare. Why did Brad make this demand, because employees are incentivized based on how many customers are signed up for insurance. Also, if you purchase in the store they charge an additional upgrade fee ($35), which I would not have been charged if I had just ordered in the app. I know because I upgraded my phone through the app a few months back and was not charged that fee. I called AT&T directly after the purchase but to cancel the order they were going to charge me a restocking fee even though the device hadn't even been processed or shipped. I did get them to cancel the insurance, they confirmed it was optional, but they refused to refund the store added upgrade fee. I have been a loyal AT&T customer for over 20 years and am VERY disappointed with the in-store experience. The only thing these stores are good for is dropping off trade-ins and maybe some limited support.

Great service! Sarah was incredibly informative and made the entire process easy and seamless!read more

After waiting twenty minutes for a representative to be with me, I was disappointed to find that DJ…read moreand Juan had no knowledge of the issue I was having with T-Mobile on my new iPhone despite having it fixed with no issue at all different T-Mobile location the last time I got a new phone. Being unable to send or receive texts or phone calls is detrimental in this day and age, especially as a working individual. I do not have access to cellular data either. They were unhelpful and recommended I contact the T-Mobile customer support line.

This business is not a place to spend your money or your time! They will work on your phone and you…read morewill have more problems with it, than you had when you brought it in. It wasn't just me either, when I went it in, another customer was having issues too. What makes it worse is... They would not admit to the new problem after they worked on it and would not do anything to make it right. I spent $140 to only get my phone back with more issues than I originally had!! Please do yourself a very big favor, Don't do business with these people they are not in it too help you or look out for your best interest! They are just trying to get your money and have you sign a release stating that you understand you will not get a warranty on your phone work done * This is a public Announcement

I am giving them a five star for superior customer service. something you don't find often. I came…read morein stressed about my phone. The young man listened and patiently took my phone. Magically my phone started to work. Yes it was only frozen, but instead of trying to sell me a repair job or new screen he unlocked it. Gave me the simple instructions on what to do. My my my, I am a happy camper. I also went to T-Mobile first and did they help me???NO Dr. Cell will have my service if ever I truly need them. Update!! My parents are always have something magical happening to their phones and Dr. Cell is there go to place. I have been being to update this review for months. My parents are so happy with the customer service they receive and all they do is rant and rave about satisfaction. Dr. Cell great job !

I never write reviews, but today I'm making an exception. I have been unemployed for the last two…read moremonths and I was trying to cut back in my bills so I wanted to try Cricket. I called the store and asked for prices and insurance coverage for my iPhones and the assistant manager assured me that they can insured both of them. The assistant manager couldn't insure the phones while trying to open the account so she called customer services and they told her that she could add them at the end. She closed my previous carrier account and couldn't add insurance for my phones. At the end I opened an account with cricket based on a lie. They don't want to refund my money and refuse to give me managers phone number. ***DON'T GO TO THIS STORE*** Nunca escribo reviews pero hoy voy hacer una excepción. Estoy desempleado por dos meses y decidí reducir mis gastos usando cricket. Llame a la tienda a preguntar por precios, seguro de celulares y la asistente de manager me aseguro que los podía asegurar sin problemas. Mientras estaba en la tienda la asistente de manager no pudo añadir el seguro mientras abría mi cuenta y tuvo que llamar a customer services y le dijeron que lo podía hacer al final. Ella cerró my cuenta con mi antigua compañía de celulares y no pudo añadir seguro a mis celulares. Al final abrí una cuenta con cricket basado en una mentira. Ellos no quieren devolverme el dinero y no quieren darme la información del Manager. ***NO VAYAN A ESTA TIENDA***

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Tomball store today.

These people are fantastic and can do anything. They are busy though but they get it done rightread more

Awful place never coming back. Don't waste your time bringing your phones here , they have awful…read morecustomer service

Went there with a battery I wanted to replace for a DIrt Devil Broom and online else where was $28!…read moreFigured I'd try local to get it sooner. Oh wow! It was gonna be like TRIPLE the cost! Crazy ! First time I've been in here and the last!

Went here with my watches when I learned they replace watch batteries, and at a very low cost…read more Unfortunately, they were only able to do one out of the four I had. Completely understandable however, they were tricky and old watches.