They were great. Where everyone else failed, they succeeded in 15 minutes. I will not go…read moreelsewhere.

Visited this AT&T store on December 21, 2025 hoping to resolve a trade-in problem / service…read moreactivation issue. Instead of listening to my concern, the general manager interrupted me, refused to let me explain my side, and bluntly said, "This is my store, and that's how it is." He was dismissive, condescending, and made it clear that customer input doesn't matter here. I've been an AT&T customer for over 10 years, but this kind of treatment is unacceptable. No one should feel belittled when trying to get help. If you value being heard and respected, I strongly recommend avoiding this location. Store address: 22521 Tomball Pkwy

I just visited this location and bought a new phone, changing from the Galaxy to the I Phone. Syed…read morewas helping me and he did a wonderful job of explaining the features of the phone, helping me sign onto the icloud, and connecting the phone to my car blue tooth. He was knowledgeable, courteous, and friendly. I highly recommend Syed for your phone concerns, questions, or in buying a new phone.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Spring store today.

I would never return to this location. Every time I visit, there is a new issue…read more The first time I went in, it was simply to transfer my existing line to a new iPhone. Instead, they opened two additional lines on my account without my knowledge or consent. I only discovered this when I received my bill and called customer service. The representative informed me about the extra lines. During that visit, the employee took my phone, downloaded a T-Mobile app (without clearly explaining why), and handled everything directly on my device herself. I did not feel comfortable with that at all. Recently, I returned to have my screen protector replaced. While I was there, a male and a female employee were having a personal conversation in Spanish. She said, "If you were single, not married, maybe I could hang out with you. I'm single, not married like you." He continued engaging in the conversation, seemingly trying to hide the fact that he is married. This type of discussion is completely unprofessional, especially in a customer service environment. As a manager of a dental office, I understand the importance of professionalism in the workplace. These kinds of conversations should not be happening in front of customers. When I contacted customer service, they mentioned that this is not the first complaint they have received about this location. Overall, this has been a very disappointing experience, and I would not recommend this store to anyone.

I prefer Coffee Mobile…read more Pretty friendly T-Mobile store and when we had a few questions about both of us switching from different plans, such as my Verizon plan, to T-Mobile, they helped us out. It's still pretty expensive, and comparable to Verizon, so we still haven't decided yet.

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

He fixed my iPad screen in 45 minutes! Works great! Best priced in the area! Store is clean & he…read morehas lots of parts in stock! Stop by for your repairs!!

Took a iPhone 12 here to get the back glass repaired. The gentleman talked on a speaker phone the…read morewhole time while working on it. Both front and back cameras worked fine prior, it was just an aesthetic thing to change. After the back glass repair was completed (looked fine, no cracks) but a few day later trying to take a selfie photo or back way photo, it would not work, black and glitchy on the back and the front camera won't even recognize. Called Apple for help, now "both front and rear camera sensors are now faulty" - per Apple Diagnostics. So after spending 100+ dollars here, now I'll take it to Apple to spend more money. Do not recommend!! The reason I came here was because of the reviews.

The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.

It's been a long time since I've walked into this AT&T authorized reseller store. I guess a lot…read morehas changed. The AT&T Corporate store used to be a bit of a drive away. Now that it's been relocated to the Grand Parkway Marketplace area, we've been going there for all of our upgrades and purchases. Recently, though, we were looking for a specific phone to get as an upgrade and there were none to be had at the corporate store. So we stopped in, on a lark, at this reseller store that used to be my normal AT&T store. First, the store is a whole lot bigger than it used to be. The wait for help is a whole lot longer than it used to be too. And the sales reps are a whole lot less helpful than they used to be. After waiting the 15-or-so minutes for them to unlock the safe to see if they even had the model we were looking for (they did not), we decided to leave. But not before the rep, once logged into my account to check the upgrade status, started asking a bunch of questions: are you a teacher? A first responder? Do you work in the medical profession? And then some other questions that were - wow - way too much. It was as if she was attempting to alter my account or my plan. Yikes! Shut that down. When it was determined they did NOT have the phone, drove home and ordered it online through the AT&T website. Much, much easier. If you're an AT&T customer and need help or an upgrade with your phone, simply drive a bit north to the corporate store. A much better experience with much more knowledgeable sales reps. Or order your phone online. Probably the last time I'll come here.

I knew not to go to authorized dealer. I guess the girl thought I was old and stupid. The matter…read morewith younger generation is they don't listen. Simple questions she did not want to answer. Walked out. Stay away.

The good: this is a fast and convenient location further giveaways…read more The bad: they do not have the clout that the corporate store has, nor the expertise and ability that the corporate store has. I have come here to do transactions and have left disappointed.

Seriously these people at this location have a major power trip. I came in to get a screen…read moreprotector and because I never came in when I got married 7 years ago to change my last name, they would not let me into my account. They wanted me to produce my old ID. Mind you, I did have a Costco card that shows my face and maiden name, along with two credit cards showing my maiden name instead of the last name I have now. Just to be clear, I bought this phone from tmobile with my new last name and there was no issue. My last name didnt match at that time...This isn't even the first time I've gotten a new screen protector at tmobile and I've not had this problem. Needless to say I stormed out pissed and went to a different location, and told them I was doing so. The different location got me the screen protector, changed my name in the system for me and signed me up with internet. Absolutely no problems. The other tmobile even told me I could've just went into the TLife app and changed it myself. Smh Do better!!!

Tried calling the store to see if they have a phone in stock. Called twice and both times their…read morephone was static and broken. Pretty sad when a phone store has poor phones

I've been an ATT customer for years (over 30), have been to many ATT stores and purchased a number…read moreof phones and accessories. I recently dropped my iPhone and was in need of a new screen protector for my replacement (so thankful for insurance!) I know I can purchase a screen protector on line and save some $$$, but I wanted to buy it in the store so a profession could put it on my phone and avoid bubbles and finger prints. The sales associate less than enthusiastically agreed to put the screen protector on my phone and said he'd try to put the camera lens cover on. He got the screen protector on (with what appears to be lint included on the edges). I had to ask for a cleaning cloth to try myself to smooth the edges. After working a few minutes I asked for assistance. The manager on duty rubbed on it with his fingers (leaving smudges) and said, sometimes the humidity does that. Really?! No, you all did a bad job!!! In addition, the lens cover he sold me was the wrong size (and they didn't have the correct size in stock). Of course, that was refunded. However, if the associate would have listened to me when I told him what phone I had....he would not have inventory he could not sell (because he opened it and tried to install it). At least he realized it and didn't stick it on my phone anyway. To top it off...I had to ask for a receipt. Isn't it normal to ask the customer if they want a receipt? The customer service is clearly lacking!!!