I have an issue with Verizon charging me for equipment that i have not and don't use. They had…read moresomeone call me in an attempt to keep me as a client and was supposed to fix the issue and send me a label for the past 2 years. Yet they are still billing me. Today, I called in for assistance and was hung up twice. This is ridiculous and unacceptable. This has been the worst service I have ever had with a cell service. I will not refer my worst enemy to Verizon once my phones are cleared. I will also be posting this on Yelp and any other received site

PSA: Ample parking, weird location, and was caught off guard by the new "check-in" feature...be…read moresure to check-in and make an appointment ahead of time...although the associate stressed that making an appointment was optional, that also comes with waiting almost an hour to see or speak to someone at the store...who has an hour to kill on a weekend with only three associates working at the store on a weekend! like c'moooooooon!!! Then when I approached the associate again trying to see what the ETA was, Chris was rude and seemingly got more and more defensive as the conversation went on, which I thought was so rude. Terrible customer service and did not do anything to de-escalate my feelings of worry at all, but rather, just made me more upset. We finally sat down with someone after waiting an hour...which, mind you, our quoted wait time was 30-45 minutes, but Chris was trying to tell us that our wait time was one hour... Couldn't believe the rude customer service, as I have been with Verizon since day one, when cell phones just became a thing and were new to the scene...I had a brief lapse of judgement when I went with Sprint in college, but reverted right back to Verizon, but I am deeply considering switching carriers after the horrible service and constant issues with dropped calls, etc. Don't go to this location, as you will not be treated with respect here.

Cristine A. is an outstanding customer service representative! I came to the store angry because…read morethe installer for the appointment I had scheduled online with AT&T was a no-call, no-show. Cristine A. spent a lot of time drilling down to the problem and getting the problem corrected. In addition, she provided me with her business card and work cell number. She kept me informed throughout the entire weekend as to the status of my installations. She was absolutely relentless in staying on top of the problem and seeing to it that it got fixed while keeping me informed the whole time. She is the only reason that I stayed with AT&T for my business and personal cell service because I was ready to stop all when I went to the store that day. If my company were hiring, I would do everything I could to hire Cristine A. away! AT&T, you are lucky to have someone in your employ with her attitude, her drive, and her customer service skills!

Don't sign up with AT&T. They stole $500 from me, because they said I set up my tablet incorrectly.read more

I dropped my phone awhile ago but woke up today to a lime green screen and I randomly found this…read moreshop on maps & im so glad I decided to go he said he's fix my phone in 15 mins n it probably was abt 12 tbh service was great

He was worth over a hour drive for me to unlock a boost mobile iPhone because everybody else said…read moreit wasn't possible to do. I paid 12 months with boost mobile and they promised to unlock the phone after 12 months and they denied it even after that. Phone was bought in cash! So I just couldn't use my phone half the time with boost mobile and needed a better service that provided data while on a phone call. So big thanks to this place for fixing my phone and got it working on network I wanted.

Horrible customer service here. Avoid purchasing anything. When you are purchasing the staff is…read morefriendly, if you have a return or an issue with your purchase you will not get the same friendly service you originally experienced. I suggest NOT purchasing from this location.

From the owner: AT&T, serving over 81 million wireless customersread more

I feel sexual about this metro. But do I feel metro sexual?…read more This is the little phone stand inside Fiesta at Willowbrook/Willowchase, and they're very friendly. As part of our endless quest to change phones away from Verizon, this is one of the places we stopped at, and they treated us very nicely. They mostly speak Spanish but can do English too. Barbi talked to them at length and I think he was hitting on her (but in a nice way, and Barbi started it). Anyway, one of the friendlier phone sellers we've been to, and she even ended up purchasing a charging accessory.

BEWARE OF THESE CROOKED SCAMMERS…read more IPHONE 12 is FREE with port in they lied and said promotions changed daily and tried to charge me more that the $25 advertised activation fee DONT GET SCAMMED

I brought my phone (Google Pixel 7) to fix screen. They tell me it has 30 days warranty if I have a…read moreproblem. I pick up phone on Mon and on Tuesday it's not working. Can't see anything & it's a black screen. I return and the lady say it's due to the led, which isn't included in the warranty. I would have to pay another $145 to get fix. SCAMMERS!!!!! DO NOT GO TO ANY OF THEIR LOCATIONS IN WILLOWBROOK MALL!!!! They will not fix it.

I would not recommend this place for iPhone repairs. They don't use quality parts or provide…read morereliable service. I paid $150 for what they said was an original repair, but within just a few days the back of my iPhone broke. Instead of honoring their work, they told me it would cost another $90 to repair. Poor quality, poor accountability. Save yourself the hassle and go somewhere else.

The Apple Store in Willowbrook has maintained its long standing ability to resolve my problem the…read morefirst time.

Why trust an organization who specializes in data and technology who can't keep track of purchases?…read moreLess than 8 months the screen and case cracked. They didn't even look me up. I had the glass protector replaced but Best Buy twice, due to convenience. When the outer case was damaged I figured it was time Apple cover it. I have my receipt of my original purchase, I bought the whole Iphone17 Shabang. Best Buy had my receipt on record when I went to them for the screen protector for the second time. When a separate party gives you a better warranty than the original manufacturer-it's time to start looking for something else. Like Apple doesn't make enough on the front end without keeping their warranty. No more- Just because a big corporation CAN make it more difficult for their consumers, should they? Make me go back and get my receipt!? That's nuts-Thats poor service-(less than 10 months old.)

Easy process which is very helpful everyone I get a crack on my screen protector this is my first…read morestop

01/10/21: 3 stars - Went with my bf to prove the account. The warranty was taken and replaced for…read morethe $10. The representative was super thorough and clean about the screen replacement. 01/06/21: 1 star - I came to replace my screen protector. They said they could only replace Zagg screen protectors purchased at that kiosk only. Tried using my bf's account and it "didn't pull up". I've come to this location so many times before (using my bf's account) and frankly I'm pissed off. If you purchased into the Zagg franchise as a business, then honor their freaking replacement policy.