Stopped by the store to get my iPhone headphone extension, again! This is the second time in 2…read moremonths I had to go to the store because I lost the one I bought last time. For some reason this thing came off from the iPhone easily. Anyway, Jenni and James helped me here. They tried so hard to have me switched to T-Mobile but definitely not going to happen for now. Verizon has a better coverage. Heard about it from people who use both. The store is nice and the employees are helpful.

Taylor was a delight! She spent 2 hours with me setting up my new phone and I truly appreciated it…read more Thanks for all your help Taylor!

Great deal on replacing the iPhone screen (better and faster than Apple)…read more Good midtown location too

Such an easy experience!…read more I messaged John on Yelp about getting one of my glass camera coveres replaced on my iPhone. He quoted me at $50. I came in later that day, relaxed on the couch for 20min in the AC, and John fixed my camera lens. I couldn't ask for better service. This will be my go to for any iPhone fixes!

Last week was my first time at this particular Best Buy . The store was spacious and the decor was…read morepretty cool. I was there to pick up one of my son Christmas gifts. We ordered from the store and all I had to do is pick up the awesome gift.The wait wasn't long at all. I was in and out,the staff was nice and courteous the store was clean. Don't forget the store is a few minutes from Bryant Park and the F train I would say about 6 minutes. I would definitely go back to this particular Best Buy .

The associate who welcomes you is attentive and helpful. I came in to upgrade my phone. I wish I…read morehad known that the activation is automatic before I checked out. At the Apple Store they always ask if you backed up your device before activation. I had to troubleshoot setting up the phone at a nearby cafe.

What a gorgeous store! Love the high ceilings, the touch of green, and the sense of space. Design…read moreis very "Apple" and the folks are helpful. I also love that it's open 24-7, although I've never really seen the benefit of that. But sure, I guess this is New York and someone or the other ends up craving an apple past midnight?

This Apple store is so beautifully designed and is such a great reprieve for when it is too…read morehot/cold out. The staircase alone is aestically pleasing. There is a lot of areas for seating, the latest products and accessories. There was even a class being taught on the latest iPhone series. Staff is in abundance and will assist if needed. Restrooms are clean. The best part is that it is open 24 hours!

The customer service provided by Ryan Perdue was outstanding. He was professional, personable, and…read moreextremely knowledgeable. I was greeted as soon as I walked in and helped immediately. Ryan walked me through my trade in options and also shared potential perks that might be available to me as a Verizon customer. I saw the prior poor reviews and was a little concerned but my expectations were met. I highly recommend this location. Kudos to the other staff members who checked in on me as well.

Been a Verizon customer for 20 years (since high school), after walking into this location for a…read moresimple store pickup, I walked out of Verizon empty-handed and straight into AT&T across the street and made the switch. That's all I gotta say... store not great at customer service...

TLDR: High Quality Service…read moreFast Turnaround (within the HOUR!!) No Games High Quality (non-OEM) Parts - you'd pay a TON more and wait a few days at the Apple Store to get this fixed. Flawless Repair, Great workmanship. The Backstory: Welp.. it finally happened.. after more than a decade of using several generations of iPhones, my current iPhone 15 Pro Max (ensconced in a usually VERY protective hard rubber case) managed to find its way to a hard tile floor quite energetically, causing the front screen to crack and spiderweb. Argh! All this after a zillion other falls, I suppose the stress finally caught up to that GorillaGlass. I searched high and low via Yelp, and Fix and Go NY seemed to always bubble up to the top of the list in terms of good feedback. So, I texted these guys, and they gave me a solid quote within 3 minutes of my initial inquiry. I asked a few more questions that they answered over the following hour, and before ya know it, I was on the subway over to their store to drop my phone off. While I was there, I also decided to have them replace the original battery with a new one, as my original just wanted to quickly drain. Lastly, for an extra ten bucks, they put on a protective glass screen over my new OLED screen. They expertly applied that protective screen with NO bubbles. Not easy for the mortal man! I was back up and running within the time window promised.. I had errands to run, so I came back about 2 hours later and my phone was all set for pickup. Zero delay. Courteous attentive honest service. Epilogue: I am pretty picky, but I did not notice any degradation in display quality whatsoever. Great workmanship on the repair. The new battery holds its charge way longer than my 2yo original battery. The only thing to be aware of is that the iPhone's hardware configuration status under Settings -Battery will gently report that you have non OEM parts in your iPhone. Not a big deal to me, except maybe at trade-in time, but what can ya do.. I need my phone! lol. All said, my iPhone now works better (longer lasting battery and scratch free display) than it did a week ago even before its nasty fall. PRO TIP: Be aware they do tack on an extra 3% surcharge to your quote if you are using a credit card, but I get that. No problem. PRO TIP 2: If you have an iPhone 17 Pro, they warn that you should get AppleCare if you still can, as the iPhone 17 screens are PRICEY and shatter easily compared to my "old" iPhone15 Pro Max.

Super attention on your needs. You feel like a person, not a…read morenumber. They go the extra mile to make you feel safe about the fix on your device. Not a mere flat quote, but a actual proposal.

Fui a esta tienda para comprar una mica de vidrio para mi celular y quedé muy satisfecho con el…read moreservicio. El personal fue muy atento desde el inicio, me ayudaron a elegir la mica adecuada para mi modelo de teléfono y me explicaron las diferencias entre las opciones disponibles. Lo que más me gustó fue que me colocaron la mica ahí mismo, con mucho cuidado y sin dejar burbujas. Se nota que saben lo que hacen y que les importa que el cliente quede conforme. Además, el precio fue justo y el trato excelente. Definitivamente recomiendo esta tienda si buscas accesorios de buena calidad y una atención rápida y profesional. Sin duda volveré cuando necesite algo más para mi celular. Muy buen trabajo de Anthony

gracias anthony le agradezco por su servicio y atención rápida y efectiva…read more Excelente servicio y espero volver pronto

They rob me. I was trying to buy a memorycard and they…read morecharge me $70 instead of $17. Thiefs!!

Wish I read these reviews first, walked in asking for a 32 GB SD card, he took the camera and put…read morein an SD card directly into the camera. I wasn't thinking clearly so just went on. I thought I was getting it cheap but later on when I went to use it I realised he had put in a 4GB SD card without me looking and massively overcharged me. I should have trusted my gut and left. Very shady business who I doubt even know a thing about cameras