So yesterday on 7/17/25 around 1pm my dad walked into this store location in west 77th street to…read moreask some question in regards of opening up a line. He was approached by a petite Asian representative who was EXTREMELY rude from the first engagement, very Dismissive, not friendly and Passive Aggressive. I use to lovely this location but that last experience made me rethink to ever come here. Please rehire new people that actually like there jobs and want to assist to provide good quality service. I can't seem understand how someone can be that extremely rude to an elderly man, especially when my dad walked 16 BLOCKS just to be assist in this specific store only to be treated like a piece of trash by this petite Asian representative. Unexceptable! Rude for no reason from the first engagement. I hope management at this location will read this and keep notes I was extremely disappointed being a loyal customer for 15 plus years.

A few days ago, I purchased a Samsung A9 Tablet from T-mobile at 2181 Broadway. The staff member…read morewho set everything up was outstanding. Thank you so much, Enrique, for your patience and expertise.

Needed a cleaning and freeing up a stuck mouse on my Airbook. Great prompt friendly knowledgeable…read moreservice. I highly recommend! AVN

Ive got liquid damage for my MacBook during final and they recovered the data and macbook within a…read moreday. It costs more than I expected, but still my lifesaver.

I stopped by iFix CP to get my camera lens repaired, and I couldn't be more impressed. The…read moretechnician was friendly, professional, and immediately knew what needed to be done. What really blew me away was the speed--my lens was fixed in less than 10 minutes! The whole process was smooth, no upselling or unnecessary hassle, just straightforward service. The repair quality was excellent, and my camera is working perfectly again. If you're looking for quick, reliable, and efficient tech repair, iFix CP is the place to go. Highly recommend for anyone who values both their time and their gear!

He was very friendly and helpful. I'd definitely recommend him to others who are having issues with…read moretheir phone or similar devices.

done in 30 minutes! $139.99 before tax for iphone 15 screen and then i got a screen protector added…read morethat they installed :)

My MacBook screen died. I visited the Apple store and they concluded that the screen needed to be…read morereplaced. I did not like the price Apple wanted to charge so I went on ChatGPT and it recommended Fix and Go because of its very high Yelp ratings. I went to this store and their price to replace the screen was about 30% less. Joseph was very pleasant and he said that the computer would be ready by 2PM the next day. In the early afternoon the next day, I received a text saying the laptop was ready. When I picked it up, I asked if he could replace by Iphone 12 battery for a little less than Apple would have charged me. He did it while i waited. Not only did he replace it, but he cleaned my phone case as well. Great customer service. I highly recommend this location.

I have Tmobile for almost 8 years now & I have insurance with my phone . My screen protector was…read morecracked & I went more than 3 stores ! No one had the dark one, I just went in to check if they actually have one. The guy was extremely helpful & went out of his way to find one for me. I was soo happy . Then I saw the cool NY section they had & wanted to take pictures. One person told me after taking pictures I can scan the QR code & my picture will show on their billboard . It was fun . I did wait for a while just to see it outside but I had other places to go . Thank you guys for always taking good care of your customers!

Walked in to this branch and was quickly greeted by a friendly staff member; I had some questions…read moreabout updating phone plans and staff was more than willing to explain the best plans that's available. While in the store, this location was having an event to honor first responders and fire fighters. Booths at the corner have some arts and crafts, along with some sweet baked goods as well. Back to the purpose of my visit; staff did continue to assist with providing more phone packages, but the phone I was interested in purchasing is currently out-of-stock; floor manager told me I was be contacted once new shipment comes in or they can ship it to the closest location branch to me. Overall, a great experience at this store. Oh, did I mention I was also featured on their Times Square Billboard~So Cool!

I recently decided to switch back to Metro because of their very affordable prices and the simple…read morefact that you're not tied to a contract. MetroPCS is the GOAT--I truly hope they never change their approach. They're a lifeline for people who can't afford to pay $125 just for mobile service, especially when MetroPCS offers both mobile and home internet for just $80--flat, no hidden fees. This particular location is small and usually has only one employee per shift, but that doesn't take away from the quality of service. They consistently deliver great customer care, and I 100% recommend them

From the owner: Switch today & enjoy America's largest 5G network.read more

Verizon is getting on my last nerve this past week. They wanted my daughter to renew her employee…read morediscount. My phone is in her name. In the end it appears the discount amounts to a dollar a month. Meanwhile I run into trouble Yelping this past weekend because I ALMOST ran out of data! I got a text and email. I'm glad I caught it because it's $20 if I go over my two gigs plus my carryover data. I barely had carryover data this past month. I typically don't go over but it's been beautiful weather. My friend is recommending I go with Mint Mobile. He pays a year in advance $36 per month and he has unlimited data. As a customer with Verizon for almost 20 years I need them to cut me some slack! I'm tired!

This place is literally the worst! Terrible customer service. They barely acknowledge you. And if…read moreyou have a business account- good luck getting someone to help you. You'll get the run around that only a "business manager" can help who's not there on weekends and then when you come back during the week like they tell you to- guess what, he's still not available and they tell you to come back next week. Literally worst customer service imaginable. Verizon- get your teams some customer service training! From a loyal Verizon customer for decades- the in-store experience is outrageous. And then they tell you it would be easier for you to do it yourself online. What's the point of having brick and mortar retail locations if you're going to tell customers to go online and do it themselves?!? Insane! Avoid this store. Take your business elsewhere. Would give it 0 stars if that was an option.

Do NOT waste your time or money getting your passport pictures taken here! Due to a combination of…read morea low quality camera and a low quality printer the picture will not transfer properly causing a delay in your passport since you will need to send in a different set of pictures. When brought up to the owner he refused to issue a refund and instead insisted in retaking the pictures.... Even though a new set had already been purchased. Just go to staples, it's even cheaper!!

DO NOT GET YOUR PHONE REPAIRED HERE. I recently got my iPhone 7 screen fixed here thinking I got a…read moregreat deal for $80. 5 days later the screen cracked under my thumb. I went back the following day and the guy had the audacity to ask me "did you get your phone repaired here?" I understand that it was a long shot to get them to repair it for free, so I thought it was fair to be charged half. They still wanted to charge me the full price. After 2 days of back and forth(mostly because the person who repairs the phone has to be dialed up like a drug dealer to see if he's available), they charged me $60. After they repaired it they tried to blame the shoddy job on a issue with my battery. I recommend anyone with a crack screen to go elsewhere in the neighborhood that doesn't have such shady business practices.

Jonathan Ortiz was amazing. He stayed over an hour late on Christmas eve to get us all set up with…read morea great, top plan with new phones. We switched from Verizon which had many problems. We are very happy and recommend anyone thinking of switching to use this store. IMPORTANT Pro Tip: save yourself a lot of headache and transfer your old iPhone onto your new iPhone rather than restoring from iCloud!

Customer service and staff at store locations are horrible. If you call they hang up and don't call…read moreyou back, if you're at the store they lie about everything including what your new bill is supposed to be, very dishonest place, all they care about is the commission they make for selling these devices, will tell you anything you want to hear just for a sale. STAY FAR AWAY FROM T-MOBILE THEY'RE VERY DISHONEST!!! I will be searching for a new carrier.