Emmanuel was great, and made the transition smooth and easy!! He was very personable and helpful!…read more Omar then helped us with another transaction, had to stay late and continued to help us with what we needed! Thank you

I would avoid this Verizon store. Every time I've visited, there has only been one employee…read moreworking, and the customer service has been very disappointing. When I walked in, an employee named Marco, who was wearing glasses, was helping two customers. He never looked up to greet or acknowledge me. I stood in front of him for 5-10 minutes waiting for some acknowledgment, but he never said a word. I finally asked how long the wait would be, and he told me about 10 minutes. While I was waiting, he seemed to work very slowly, carrying on long conversations instead of trying to help the customers more efficiently. During that time, I saw two other customers walk in, realize no one was going to help them, and leave. After waiting about 15 minutes, he finally helped me, but there was no apology for the wait. I was there to purchase two new phones, and the process only took about five minutes. A couple of weeks later, I discovered that my trade-in had never been processed and several parts of my order had been handled incorrectly. This store needs to be reviewed by Verizon's corporate office. Customers deserve to be acknowledged when they walk in, treated with respect, and have their transactions completed correctly.

Extremely friendly service. Can't beat the prices, the speed and overall care they took to repair…read moremy phone. I highly recommend this place if you need a repair. They fixed my IPhone 6+ glass and put on a new temper glass protector. Also cleaned the phones speakers so they worked better!

My interaction with CellNow was frustrating and unnecessarily time-consuming. The exchange began…read morethrough Facebook Marketplace Messenger when a representative from their San Mateo location expressed interest in assisting me with my device. I explained that I had an open-box Google Pixel 11 Pro that had been purchased approximately one week earlier and had never been activated. Rather than selling it outright, I was interested in trading it toward an older model. I was initially offered $480 for a device with an MSRP of approximately $1,100, which was already disappointing. When I clarified that I was primarily interested in a trade rather than a direct sale, I was directed to the company's website. After spending additional time answering questions through their online chat and waiting more than 10 minutes between some responses, another representative ultimately told me that they do not buy new phones. The most frustrating part was the inconsistency between representatives and locations. CellNow initially engaged me about acquiring my device, only for another representative to later state that the company does not purchase devices like mine. Had this policy been communicated clearly from the beginning, the entire exchange could have been avoided. Overall, the experience was disappointing because of the extremely low offer, inconsistent information between representatives, and the amount of time wasted trying to determine whether CellNow was actually interested in the type of transaction they initially discussed with me.

looked at shit iphone11 / no charge. Had a IPhone 11 I didn't want to give up on / guess it's my…read moreage. Nice to see some honest....!!

They fixed my iPhone 13 without any problems. The price was very reasonable . Very nice &…read moreprofessional . I would recommend the service.

My mom and I went to this AT&T after the Sierra Vista AT&T customer service was taking a while. We…read morewere met with a lot of options when we never asked for them. However, going to THIS AT&T store, we had a great staff member named Austin help us. He was straight to the point, and was not trying to sugar coat the prices either. He was communicative and efficient. He didn't stand around the store, he made sure every customer was met. They had a selection compared to the other AT&T store, which only carried one color. If we had to go to an AT&T store, this would be our go-to. Austin was amazing and definitely deserves a raise.

Will never go back. I went in at the direction of customer service for a new SIM card. I was told…read moreby customer service there would be no charge since is was a defective SIM. Well, this store told me they "didn't have the code" to comp the SIM card and I would have to pay. I didn't want to but fine whatever, I'll get it credited to my bill. I only had cash but they said they couldn't accept cash. WTH??? I ended up going to the Selma store since I was headed that way. I had a new SIM card at no charge and the phone was working in less than 5 minutes. Something weird is up with this store

I'm a big Ed fan & usually wait until he's in the store to do my cell business. However, this time…read moreAndrea was nothing short of amazing. She is knowledgeable and efficient, with explanations along the way. We had issues with data transfer with my daughter's iPhone. Andrea was as professional and personable and guided us through, with reassurance. Her patience and kindness was much appreciated. Ed and all Verizon customers are lucky to have her. Five stars, A+ and all the accolades available. Thank you, Andrea!

Super nice staff from the moment you walk in the door. The young lady who took care of me, did so…read morewith a smile and great attitude. It wasn't a big purchase ( a cable and charger) but made me feel as thought it was.

This was my first visit. The service was friendly, professional and was diagnosed with a quote on…read morethe spot. And he stayed after closing time to fix my phone, so I could have it right away. Impressive! My issue was with a Samsung S21. The screen had gone completely black. I appreciate the replacement part was made with a Samsung certified product. This store also carries phones cases, accessories, etc. We will be back AND love to support locally owned businesses!

The guy is really friendly, but it was a rollercoaster of a process…read more First, I called and got a quote of $250. He confirmed it would be a screen provided by Apple. I had been calling around to competitors like U-Tec who were quoting Brand New third-party screens from some pretty reputable screen producers for around $270. Because I wanted an Apple screen I went with RepairAll. I visited the location and dropped my tablet off, he told me if I wanted to pay an extra $30 it would be ready the next day otherwise it would be 2 days total. He ended up closing the store for a family emergency for 5 days after I dropped my device off (why would he charge me $30 more for early pick up but no discount for late pick up). After he finally re-opened the store, I went in to pick up my device and it was not ready. Because they weren't answering their phones I visited the store once in the morning to which he would say "come back later in the day". I would go back later and it wouldnt be ready. This happened for 3 days where I went to the store 2 times a day - wasting my time and my gas. After this fiasco he finally had it ready, but informed me that the device wouldn't turn on. To be fair, it hadn't been charged in a while. He ended up putting on some crappy screen that had a few different issues, but I got it to turn on after he tried up-selling me a new battery. It just needed to be charged for 30 minutes. I called in to get a better screen because this one was absolutely awful which he agreed to. I brought my iPad back in and we went back and forth for another 2 days . I FINALLY got it back with a ... Decent ... Screen. The screen has two blemishes on it, completely not worth what I paid. One near the top with a noticeable amount of dead pixels, and another blemish near the bottom where the pixels aren't the same brightness in a considerably large area. This place offers a year long warranty, but I am honestly afraid to come back here. Even if I had to pay for an entirely new screen I probably wouldn't come back here just to get the warranty. Hey man, if you're reading this - you should really be more considerate to your customers. Call/text with status updates, answer the phone, stick to your commitments, have backup plans, and lastly stop selling these crappy screens that have issues. When people get their device repaired they wanted it in like-new condition. I feel completely ripped off.

Phone case and tinted screen protector is from here. I leave here with a fresh phone and if they…read moresee any flaws with your phone, they will offer to fix all good prices here definitely recommend.

This business is full of PERVS !!!! I've returned to this…read morestore after getting my phone repaired for a black out screen. Repair lasted less than a week!! When I returned , my phone was overheating so Mohammad assumed it was my battery. He then asked for the password to my phone so he can review my battery through settings. I stepped out of the store for 30 minutes. He stated it would take 45 minutes & I would receive a phone call. I never did. When I returned to the store my phone was ready & still unlocked. When I checked through my apps he was in my photo album & messages as well as other personal apps. I realized he was encountering himself with provocative photos of myself through my recently seen photos (that are from 2 years ago!!!!!!) A police report is in action. DO NOT TRUST THIS COMPANY!!! THEY WILL ROB YOU OF YOUR $$$ & YOUR PRIVACY !!!

Love this store.. no need to be put on hold, just walk in and be greeted with smiles…read more. so I broke the screen on my brand new iPad tablet, I've been waiting on dealing with it because most places charge you a arm and a leg and you most likely won't get it back for weeks and it will never be the same.. but not here I spoke with the owner Rudy he told me to come in and he'll take a look, so I came in on Tuesday just before they closed he told it I can fix this no problem and I'll have it for you tomorrow morning, which was perfect for me because I was leaving to San Jose the following day, he then called me later on that night and told me that it was ready and even added a screen protector for me! Wow And and and it was all with in a reasonable price which I did not hesitate.. highly recommend this spot.. thank you Rudy!

I had my iPhone battery replaced at this store. Service was great. The staff were very friendly and…read morehelpful. I would recommend that anyone needing repairs to use their services.

Everyone here is always so helpful and very friendly especially Edwin! I always make the extra…read moredrive to come to this location :)

Another reviewer (W.L.) already mentioned this shady practice by AT&T, but here is my experience…read more My wife and I did a trade‑in deal for the iPhone 17. The agent, Stephanie, never mentioned anything about adding the "Next Up" plan or the "Protect Advantage" insurance, which cost $10 and $19 per month, respectively. With two phones, that's $58 added to the bill. When I saw the upcoming bill amount, I went back to the store and asked another male agent. He told me the charges would change once our old phones were dropped off. They didn't. Three weeks later, I returned to drop off my wife's old phone and asked the same question to another male agent. He gave me the same answer: "it would take 2-3 billing cycles for the amount to change". Later, I discovered that they had added the "Protect Advantage" insurance, which I canceled, so I didn't end up paying the full $19 × 2. But the bill still seemed higher than expected. When I examined the details, I found the "Next Up" plan already charging me $10 × 2, which I canceled immediately. I felt scammed. Many people might keep paying without realizing these plans were added. This is a very shady practice by AT&T. At the very least, the agents should have disclosed these add‑ons. Even when I asked directly, none of them mentioned that these plans had been added.