My alcohol drinking days are long behind me, for various health reasons. I am heartened by the zero proof options that are available these days. It's nice to have the option to enjoy mocktails and adult-style beverages while still taking care of my other concerns. I went to Total Wine looking for NA Prosecco, as I was planning to serve mimosas for Easter brunch. One of their friendly, helpful staff members saw me with a puzzled look on my face and walked me over to the alcohol-free aisle. It was great to see options for liquor, wines, and beer, plus mixed drinks all without the buzz factor. She helped me locate the bubbly. There was a brand that I'd read about, plus another which was a pre-mixed mimosa option. I bought both bottles. They also carry Blue Moon N.A., and I bought a six pack for Dear Hubby. He asked me why, and I said that if he wanted the taste and knew that he was going to be drinking, he wouldn't have to worry about that combo. He tried it and said it wasn't quite the same, but he could enjoy it with a citrus twist which he likes. As for my Prosecco and orange juice adventure, it was great. I hadn't had champagne in a very long time and aided by the juice I couldn't tell the difference. Prices seemed fair, albeit I'm not up to date on what to expect. I may spring for one of the whiskey or rum options for sipping the prior and mixing the latter. This store and their knowledgeable staff has won my business. read more

Total Wine & More - Aside from the ceiling, it doesn't feel like a big warehouse kind of store. - Beer, Wine & Spirits Near Me - Thousand Oaks, California

The selection here is endless! By far my favorite place to stock up for a party or holiday! Service here is always great, they have the best prices and the best selection anywhere! Plenty of easy parking in the checkout lines are not too busy. read more

Miserable tortas behind register, refuse to sell alcohol to an adult for no reason. been a member here for years and i got attitude when trying to buy alcohol. dont come here unless you want to be judged and refused service read more

My hubby and I come here once in a while to grab drinks. He likes the large selection of beers that they have. He especially likes that he can try beers from all over the world. They have some gluten-free beers, fruity beers, wine, and cocktail mixers. They also have some food items, but mostly snacks. Their store is always clean, well-stocked, and their customer service is always great. You can also earn points with each purchase. read more

I've been shopping at this location for years and usually enjoy it, but my most recent experience was frustrating and disappointing. On my first order, I purchased four handles of Crown Royal (marked $35.49 with a promotion for $2 off per bottle). Instead of receiving $8 off total, my receipt only reflected $2 off. On a second order, I was also charged $3.99 for a promotional gift bag that was supposed to be free (advertised as one per month). When I went back to politely ask about the issue, the cashier (named Chris) was dismissive and unprofessional. Instead of listening, he interrupted me, insisted we go look at the sign, then cut me off while I tried to explain the app and promotion. He brushed it off as "just $2" and told me not to keep explaining, walking to the register in a way that made me feel like I was being difficult--when in reality it was actually a $6 difference, not counting the bag charge. I didn't even bother mentioning the gift bag issue at that point because of how poorly the conversation went. For a store I've supported over time, spending hundreds of dollars, this was not the kind of treatment I expected. Chris came across as dismissive and made me feel like the problem was me, rather than taking the time to address a valid concern. Customers shouldn't feel embarrassed for asking about promotions that the store itself advertises. read more

The absolute best total wine store. When you walk in you are greeted by a very knowledgeable staff and they are willing to address your every need. I love this store and you will too. Find David and you will be on your way to a great experience. This staff at this store go above and beyond, always smiling and helpful and the best prices. Usually no lines. you get in , get your booze and get out and if you pre-order, your selections are waiting for you. read more

They had exactly what I was looking for. Got in, got out with no hassles. Mom was happy that she got her wine

We order our "house wine" here. Last order we placed online at 9:02 and received a text it was ready at 9:09! Holy smokes that's service. I wish people wouldn't park in the curbside pickup spaces. But even if we can't get one of those, the person who wheels out the order always finds us. When I was 55 I went in store for wine. The cashier carded me. After I laughed and asked, Seriously? With a somber face, she pointed to the sign, that if a person looks under 35 they get carded. SCORE! We even get compliments at total wine. xx read more

Best liquor store in Ventura County. They have just about everything. Best prices available and outstanding Customer Service. Even during the Holidays the cashier lines move fast. The ultimate source for alcohol. read more

ONE STAR - Racially Profiled and Falsely Accused at Total Wine & More (Thousand Oaks) - AVOID! Let me tell you, DO NOT SHOP at the Total Wine & More in Thousand Oaks until they make some serious and demonstrable changes. On April 15th, 2025, I, a regular customer, was racially profiled and falsely accused of concealing a beverage in my pocket. I was humiliatingly told to leave, despite having absolutely nothing on me. Turns out, a staff member thought they saw something on camera. When I calmly explained I'd placed a beverage inside one of the water chilling coolers while shopping, they found it exactly where I said. The kicker? NO APOLOGY was offered until I demanded one! And when I asked how they'd rectify this deeply upsetting situation, I was brushed off with a dismissive "nothing more the store could do." What's even more infuriating is the complete lack of meaningful response from management. While the store manager didn't bother to reply to my formal complaint, the corporate offices did eventually reach out. They offered a hollow apology for the "experience" but provided absolutely no information about any concrete action that would be taken as a result of their employee's racist act. My guess is that was due to legalities, leaving me with only the faintest hope that something will be done behind the scenes. Despite previously being a loyal customer because of their great selection and affordable prices, I can no longer shop here. My sense of being unwelcome and psychologically unsafe is paramount; human dignity has no price tag. Until I see tangible proof of serious changes - at the very least, the reprimanding of the employee(s) involved and mandatory cultural sensitivity training for all staff - I urge everyone, especially shoppers of color, to take their business elsewhere. This store clearly has a serious problem with how they treat their customers, and their leadership's vague apology and silence speak volumes. You've been warned! read more

Man this girl Jeanie needs to adjust her attitude. If you are going to ID it better be everyone and not just the hispanics shopping. Just spent $500 and she really affected my purchase and not sure if I will be back. read more

Friendly, helpful staff and a terrific selection! I had three objectives this afternoon, and was intercepted on my way into the store by a very helpful staffer whom I called "the wine ambassador." She walked with me to pick up all three items, identified more economical alternatives, indicated when she was and was not familiar with the items I was seeking, and left to allow me to browse when I had my selections. Perfect! read more

I ran around like a rabid dog looking for Simply Spiked Lemonade...(the ads got to me) and Lo and Behold, they had it! Homeboy manager came from the back of the store and immediately saw the begging look in my eyeballs, asking me if I needed help. I told him what I was looking for and he told me the new drinks had just arrived. Thank you for your customer service. Day in and day out of people asking questions constantly probably does get a bit overwhelming, but this location had kind people willing to help the alcoholi-... I mean, the average citizen. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Thousand Oaks, California

I recently visited this location in hopes to find a well balanced and clean organic Tequila to start my 4th of July celebration. Kevin was the gentleman who attempted to assist me, if me the client cannot recall exact names of brands that I am interested in buying instead of being condescending and tapping the labels and prices with one's pen and telling me that "don't I have the app to look at..." wait am I not the client and do you not understand that you should be more helpful, your in a business of providing great customer service. Kevin apparently forgot that lesson and decided to be an unprofessional salesman and rude... these are the types of behavior that sets a bad example and makes other employees that working hard to maintain a professional reputation seem all alike very unfortunate. read more

If you are going to hire people who recommend expensive wine at least make sure it is drinkable -or -have a reasonable policy for a discounted next purchase. I bought a wine on high recommendation and it is utterly rot. Second time. First time, shame on you. Second time, shame on me. I won't be back. read more

They no longer take calls regarding questions if rare or allocated whiskey. Are in stock the manager stated we will not release the info over the phone he changed.the store policy. Guess he doesn't understand that people come in to get that and other things it just makes it more worth the trip . I have had the worst customer expirence with this store so I purposely drive to the northridge store. Because they treat people better. read more

On time delivery. Nice people. And an array of different wines. Definitely recommend.

Really nice setup Tons of options In my opinion way better than Bevmo We order online & it's really nice to use, especially when we are looking for very specific wines that we want to purchase. Of course when we come into pick up our order we always find something else to pick up & take home to try. In here I feel like a kid in a candy store..... I would like one of everything please. I can't tell how much I appreciate a public bathroom, it allows me to shop longer & not have to stress on where I have to find one. read more

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I love this place! It is totally awesome! They have a great selection of beer, although they have been switching to canned beer instead of bottled, but it is still great. They used to have a larger selection of international beer, but it was reduced in the last 2-3 years. They are the only place around that carry Weihenstephaner Vitus 6 pack. I also got 6 packs of Asahi and a new beer for me called Eel River. I think they deserve 5 stars, but the cashier we had this time was very rude (Evan), so that was detrimental to our experience. Hopefully next time we get a better one. Still, if you need a six pack of beer and you want to try something new go there, you will definitely find something new and good! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Thousand Oaks, California

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I love this store! I want one in Ventura. I love Myer's Rum. I love the 1.75 ml size. The big grocery chains have been out of stock for at least 6 months. We can sometimes get the 750 ml at the grocery store. Anyways... I love this store. There were lots of employees today offering to help. They have a huge selection. My Myer's Rum was $28.99 for 1.75ml. Hubby bought a bargain gin. Ok. That's about it. read more

Help!! WANTED!!! $$$Reward$$$ Looking for tipsy singers that can help me sing the following tune without messing up the lyrics. Any takers? Here we go, A 1 A 2 A 1 2 3 4... 99 bottles of beer on the wall, 99 bottles of beer... Take one down, pass it around, 98 bottles of beer on the wall. 98 bottles of beer on the wall, 98 bottles of beer... Take one down, pass it around, 97 bottles of beer on the wall. 97 bottles of beer on the wall, 97 bottles of beer... Take one down, pass it around, 96 bottles of beer on the wall. 96 bottles of beer on the wall, 96 bottles of beer......... Ok. Ok. I know you wanted to sing the entire song you crazy alcoholic, but Ain't Nobody got time for that! And just like this song that seems to go on 'For-ev-ver' (Shout out to the Sandlot fans)... Total Wine & More seems to also go on FOR-EV-VERRRR! ---------------------------------------------------- To those of you that have never been into a Total Wine, be prepared to be AMAZED!!!! Every alcohol, booze, liquor, spirit, wine, vino, beer, cerveza, & cocktail mix you can think of or even imagine is at your fingertips, so get ready to... Pick. Your. Poison. Total Wine & More has entire aisles dedicated to each of the styles of liquors (Gin, Vodka, Tequila, Bourbon, Scotch, Whisky, etc.) Not a fan of hard liquor? Prefer a Lager or IPA or Stout?? You may just enjoy aisle 8 where almost every craft beer your little heart desires is patiently waiting just for you. And hey, if craft beer isn't your thing, don't fret. Aisle 9 has all the Stella Artois, Budweiser, Heineken, Becks, and Mexican Beers your beer pong table can handle. (Please don't tell me you are still using PBR or Naughty Ice for you beer pong game??) =) And for those of you that turn your nose to dirty martinis and bourbon neats, and just can't stand the taste of beer... They have practically every wine known to man separated by variety and region in which they are grown. Basically, this place is heaven on earth if you are into any kind of alcohol. Beginners & Connoisseur's alike, get ready to immerse yourself into a dream that the bootleggers of the 1920's (100 years ago!!!) during prohibition, would literally roll over in their graves if they could see what Total Wine is all about. Staff are super friendly and are definitely willing to help guide you with any questions you may have. It can be a little overwhelming your first visit, but it's definitely a sight to see. So, let's finish this off with one last line to dedicate to all those in need of a stiff drink... ...No more bottles of beer on the wall, no more bottles of beer. Go to the store and buy some more, 99 bottles of beer on the wall! (And repeat). read more

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What happened to customer service? Receied some coupons in the mail from TW - the discount offered for wine is the same as every place else. This month I noticed a 10% discount on spirits and decided to buy some vodka. I misunderstood the offer - the discount it seems is only on house brands (which I've tried and don't like). I told the manager - "D" that the ad was misleading. He argued with me, saying it was clearly marked. He repeated himself and then I lost it - telling him to shove the ad. My bad. I apologize. What "D" should have said - "I'm sorry you misunderstood the ad sir. These specials are on our house brands (Direct® Spirits). The type is small. I checked the price of the premium vodka's at a supermarket - The price is almost the same within a $1. Not happy with the ad or the lack customer service. Overall I like TW - good selection of wine and spirits. read more

I recently placed an online order for delivery on the total wine website that shopped the store in Thousand Oaks. Door dash either didn't pick up or stole half my order. Upon notifying the store the management got right on it and delivered the order directly to me himself. It wasn't total wines fault but they made the doordash error right and did it very fast. I'll definitely shop here again but maybe I'll do it in person from now on. But 5 stars for whomever I spoke to on the phone and handled my issue. read more

Awful establishment. I come here all the time and hardly ever get carded. I recently got dragged into stopping here with one of my buddies because he happened to be giving me a ride for all of 5 minutes. Funny enough, he wasn't even going to buy alcohol, initially. He wanted to stop to grab a cigar that I guess only this place has. Anyway he saw a bottle that he liked while we were in there, and ended up buying that too. The guy checking us out at the register cards both of us, (both adult males in our 40's, but whatever) and I didn't have my wallet on me. Now look, I know the rules, and fair is fair. But my problem was this guy tried claiming it's state law and store policy that it's illegal to buy alcohol if someone without an ID walks into the store with them. I could absolutely understand that if we were in our 20's or even early 30's. But if you have an ounce of common sense, you know the difference between what a 20 year old looks like compared to someone twice that age. I then told him I would just leave, but he said we were both banned from buying anything from the store for 24 hours, again telling us it was the store policy. I'm sorry but that's absolute BS. I even looked up their store policy and this guy just straight up made all of that up. Lied right to our faces. Not to mention, I see people in there with their kids all the time buying alcohol, with no problems at all, as it should be. Again, I know the rules. I understand stores have to card younger people to protect themselves. But this guy was just going out of his way to be a jerk for no reason at all. If all of this is truly the law & store policy as he claims, then how have I been able to purchase alcohol from this store without being carded? How are people that bring their kids with them able to purchase alcohol? Both of these happen regularly at this store. I don't have a problem with the rules, but I do have a problem with people trying to make things difficult for other people, just because they feel like it. We ended up going back to get my wallet, and then just went to buy the bottle at a different nearby liquor store, out of principle. Not only will I never shop at this store again, but I will actively warn others against spending their money at this establishment. Total Wine & More didn't just lose a customer today, they gained an enemy. read more

Came to restock our tequila supply :-) Ryan E. Was great! He knows his tequila...that's for sure! Love it! They have a fabulous selection! Download the app and you can save $$$ which is always nice! Thanks for your help Ryan!!! read more

Such a large selection of beers, wine, tequilas, whiskey. Everything you need. Friendly service. read more

Total Wine & More - Carmen wine - Beer, Wine & Spirits Near Me - Thousand Oaks, California

My entire visit was very customer service focused. Luke was able to help me pick out a great gift within my budget and the cashier service was friendly and jovial. I will definitely be a repeat customer! read more

We love the selection at Total Wine & More. Specifically because a few staples for us are tough to find. We stopped into this location as an impromptu visit and we experienced helpful and friendly service from Tyler, who helped us locate what we were looking for. Krystal, who helped us at the register, helped us recognize Tyler with the manager and store survey. Great looking out for each other! Love this store! read more

This store is a mess. I place an order to deliver 6 bottles of champagne to a friend. They sent her an email with the price saying there was an issue with the order. Upon calling and trying to reach a manager, the cashier said she couldn't get one, I said "then go find one" and she hung up on me. Upon calling back and reaching an English speaking manager, I explained I was livid that they would send the email with the price to the recipient. This was almost 400.00 worth of champagne. She ran the card then and there and of course there was no problem and no need for the email they sent to the recipient. The worst customer service possible. Seek another option for liquor! read more

I am officially done with this store. FIVE times in the last 3 months I have purchased BAD wine. Not new wine I decided I didn't like. This was wine I've enjoyed for years but was nearly vinegar when I opened it within a day or two of buying it at Total Wine. The first time I returned it for a full refund. But it's not about the refund. It's a real hassle (and embarrassment) to serve wine that is bad. It's not worth my time so I'm done. read more

Always find the perfect gifts at this location in Thousand Oaks. The staff is extremely helpful and friendly. Needed a bottle of wine for a host and hostess of a fabulous superbowl party. I was immediately shown an imported Italian wine in my price bracket. Included an appropriate wine bottle bag, and I was off and running. read more

Been coming here exclusively since i left this review. Not only has every single employee i've met been friendly and helpful (i must have talked to at least 20 of them by now), but they are even welcoming of my dog. She's a boxer and is always in training mode, and sometimes reacts to people who stare at her/stand over her, so some stores don't allow her. NOT HERE! We've been complimented on how well behaved she is, and we get smiles from all the staff. Even on a rainy day like this, where i would have been totally understanding if they didnt want dog paws tracking dirt through the store, they treat her, and myself, like family. P.S. cashier Ryan who works most closing shifts needs a serious raise, if not a promotion altogether. We never come to any other cashier because he's been top tier customer service and conversation since our first visit. You guys seriously better sweeten his deal before he gets snatched up for his service. read more

This total wine let's their employees look up customer personal information and their manager is super rude. Employees search your name and harass you through social media when they get upset, which happened to me this weekend. Customer service was contacted already and no response. Asked for the managers name and was told that they can't release that info? But it's ok to release customer info? Now That doesn't make any sense. Maybe management and employees of this store should do some more training and also seek anger management. I posted the name of the employee and the comment they left since they don't want to do anything about it. Also, I listened to this employees sound cloud for about 10 seconds and it was just as awful as his character. He's definitely not spreading happiness nor positivity. read more

Total Wine, and more Thousand Oaks comes through. Getting ready to head back home tomorrow, and was looking for a couple things that I cannot buy in the state of Nevada one of them being 1776 rye whiskey for when I make my Manhattans. I tried the local BevMo and the person there had no idea what I was talking about and needless to say they did not have it. Today I called up Total Wine and more and ask them if they carried it. Not only did they have it, but they were willing to hold it for me until I got up there. I made the trip with my good friend and also found some Myers rum, which I guess is hard to find these days for his wife and fellow Yelper... Yay! So I guess the moral to the story is, if you can't find what you're looking for give Total Wine and more a call. By the way, you may just get blown away at the size and selection they have.. read more

Today purchase four barrels of Johnny Walker, green label and three bottles of wine for Christmas and the owner or manager of this place was treating me like a bag of dirt and giving me orders like I was his son. That's part of Service. This place is terrible if you need more information Call me at 818-403-0004. read more

My boyfriend and i come here pretty often, its such a huge store and has a great variety. We have probably been here over 10 times and there are literally always soooo many drinks that we have never even heard of before. Also cashier Ryan helps us out the most often, we always try to snatch a spot in his line for the nice convo he gives while checking out, excellent customer service! (and has some really yummy drink recommendations as well) read more

Nothing has changed. This place is still overrated. But I've discovered some of why and why I dread coming here each time I do. Today was the last time though. 1. Never, ever, trust what the inventory on their website says. It's always incorrect. Every time. They say everything is in stock. It's never correct. You get to the store and they never have what you were looking for. 2. Inventory is broad, but very shallow, just like Cable TV. They have a ton of stuff, but never what you actually want to buy. This place is for browsers. If you are looking for something specific, you're not going to find it here since they only stock like 2 of each thing and they seem to only restock once a year. This was my last time shopping at this store because it's just too frustrating looking for something specific and they never have it. Going back to Bevmo, which has less breadth of items, but has more of each one and constantly restocks. They also have this bizarre policy of putting $30 bottles behind security glass while leaving $200 bottles on the shelves. It's like management has zero common sense. UPDATE: I found what I needed... At the supermarket. This place sucks. read more

Very rude staff every time I enter. Went to pick up a DoorDash order and the employee got mad at me for some thing a Dasher did a few days ago., threatening to just report any Dasher that park in front of the store. I told him I parked in the parking lot where it said to park on the app and that I am sorry that he had issues before with other Dashers and he just continue to be very rude to me besides this incident generally doesn't have people that are willing to help you find items. Last time I was here buying some stuff for myself I had to have some random person help me because the staff was just standing around. Not very happy with the store or the people the store hires.. read more

I used to be a BevMo-er or is it BevMower? That sounds like a weird As-Seen-On-TV thingamabob...anywho where was I? Oh yes, now I'm a TotalWiner! New year, new me, am I right?? So what was supposed to be a trip to locate the Hello Kitty (Torti "L'Eleganza del Vino") wines, turned into an unexpected, sparkling wine tasting extravaganza! But yes, I did go with a HK wine...how could I resist?? The packaging is gorgeous... I got to try bubbly at 5 different price points (anyone a fan of Buzzfeed's Worth It?) and my Worth It winners were the Rondel Platinum Ltd Edition Cava at $12.99 and the Jaqueline Leonne Brut at about $14.99. They were so refreshing, light, and made excellent mimosas as well! Great for NYE! Highly recommend! Loved hearing the histories behind each bottle of bubbly. The manager (?) was very knowledgeable and professional, which made the tasting that much more enjoyable. As I perused the rest of the store, I was asked by no less than 3 different salesmen how I was doing and if I needed help finding anything! Marvelous! Wish there were some near me down in San Diego! Loved my experience here. Keep up the good work! read more

I don't know what I did to these people, considering it's my first time ever set foot in the store, but I don't think I've ever felt more unwanted than I did shopping here. I went here to find a beer that I've been searching for, and they had it. But when I went to the register, I was asked to go to another register, and once I moved, they started announcing that the register was open. At the other register they checked us out, but as we were leaving, the next customer got a complete 180 of service. I have my thoughts as to why it all happened, but whatever. First and last time visiting this store. I'd rather buy direct from the manufacturer than give my money to this place. I only gave the second star because they did have it, and I have been searching. read more