I'm going to say this tones of things I buy from There shop gets lost stolen or broken there stuff is so cheap everytime I shop at there store there shit breaks in an instant and they try to ruin you for smoking weed then they have things within connivence to buy there that you can't get at other smoke shops in town but even that they break them all the time. They're not your friends in there there your moral enemies in this shop. read more

Service was impeccable, the girl helped me with all my questions. I first went to one that yelp gave high ratings, they didn't have what I needed which was weird and disappointing but !!! they did refer me to this place and this place had more than what I needed and were super helpful so five stars read more

Always gets me right N if ur a regular they might throw some unbeatable deals at you read more

Disgusting! This place used to be better. Unfortunately, I had went to get a vape (which I rarely do) the vape wasn't working well so I waited until after work (the soonest I could) to go and say hey it's not working can I get a new one? The chick proceeds to ask if she could try it? (Gross) I was like uh sure? Knowing I wouldn't touch it again and assuming she would give a new one. She says since it "wasn't burnt, turned blue at the bottom" nothing she could do and wouldn't return it. Per policy. So, do businesses require employees to "try" people's used vapes? Then, based on their "expertise" of someone's already used vape they say whether or not they can replace it with one that works? Totally unprofessional and totally gross. Mind you, I am a whole grown woman with a job and money. That's not the issue. The issue was the product was faulty (which is normal and happens with some vapes that every other business I've been to has admitted to and gladly replaced.) such a shame and totally disrespectful. Awful. Would not recommend read more

Hadn't been to this shop before but was a customer of another location when I lived in Simi. I actually misinterpreted the map and was going down the street thinking that nameless shop was this place. Glad I found the right one. Found as good a price in store for what I was there for as I had been purchasing online. My usual trade off is better online price but having to wait. So getting as good a deal in store and being able to walk out with the items is rad. Will definitely be back. read more

Was in need of few new 510 pen batteries, stopped in to this shop for the first time. Staff were friendly and helpful, nice lady assisted me with some selection, decided to splurge and buy a nice $45 dollar battery by PCKT. Got home charged it fully and tried it out. Not impressed to say the least, temperature is weak at its highest setting. Tried a few different carts and charged again to make sure it wasn't something weird but same thing. Not hot enough for me. One day later I stopped by shop hoping to return or even exchange for something more suitable but was told that was not an option. Kind and helpful staff I met the day prior must have been off. A small discount on something new would be all that would be supplied. What a bummer, $45 pen I can't use and ZERO customer service. Too bad. Email sent to address in response. Regards Marc 11/16/2022, Well certainly appreciate the rapid response from the owner who requested I put this all in an email and send to him. Did that right away and although I was told I would be contacted promptly I've heard nothing in return. Been a week. Bumming n TO read more

There are a lot of smoke shops in the area, but this one is definitely one of the best. I have noticed that the prices here are higher than other places which is annoying, but they usually have some sort of BOGO sale going on and that helps a little. The staff is always very nice and helpful. They're knowledgeable about almost all of the products in store, so they give solid recommendations.. I went in desperately needing a super strong bong cleaner for the clogged vents in my piece (a $250 Simba I bought at this location) and the girl showed me a bottle she has personally used and gave me some tips on how to get the best results from it. I had tried every rubbing alcohol I could find, BUT THIS ONE WORKED!!! Zane is the manager, and he is very very nice whenever I see him. Also always gives really good advice on purchases without seeming like he's just trying to sell more. Btw- The Simba I bought here is my baby!!! Zane gave me a good discount on it, and it's amazing! Such strong glass and hits like air. Best bong I've ever hit without a doubt! The only reason it got so clogged was because I stupidly starting dabbing from it. Moral of the story-- DONT DAB OUT OF YOUR FAV PIECE! read more

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Called to ask a question about store pick up on quick vapes since I was doing pick up. I was on my way, and the person hung up on me and didn't even say bye. I decided to go somewhere else... read more

This is the best smokeshop in the world. I lost my keys and lock them in my car. Customer service help me unlock my car with a broomstick by reaching through the window, came in over for a bong lift, extremely satisfied, I just left the most lit review read more

This place is the nicest shop of them all .... nice staff, funny guys and girls. I usually find myself here for the give-aways they have on certain holidays.... but i never win (dammit). Either way, staff here is super cool and very patient and willing to showcase different pieces available, what could be ordered, and other options. Simi Valley location is dope too! read more

The staff here have been incredibly helpful. Overall they have a great selection of products and even more impressive is the amount of cbd that they carry. Thanks to Kay and Mike for being so attentive! read more

Wild Side Smoke Shop - Shop window. - Tobacco Shops Near Me - Thousand Oaks, California

If I could give a zero rating it would be Negative 10. Bought a whippit tank that was grossly overpriced and it stopped working after using it twice. I returned to the store to voice my issue and they said there's nothing they can do about it and I had to take the loss. Customer service at its finest ladies and gentlemen. Dear owner...call me. Time to drain the swamp. read more

Margaret was honestly super dope. I live near by and typically don't like going to smoke shops but she made me feel right at home and is a huge reason I come specifically to this place. She was very insightful and gave me some advice/ education about vaping. She has real good vibes and great customer service and was just a really sweet person. So much so that, That I felt obliged to write a review and I usually don't. Zane was also in there and I can appreciate his professionalism. He knew all about the products and their functionality. He even took time to help me fix my vape battery which he didn't have to do. Good people in here and good vibes I appreciate it read more

They take care of you! Whatever you need you'll find it here. The employees are helpful and knowledgeable. Feels right at home and don't feel the "upsell" vibe. Just come in for what you need and if you see something in the store that catches ur eye they'll help you. They don't go out of their way to get another sell in. Very professional, very nice store great vibes read more

Complete ineptness on the part of the sales team, don't know their products or sizing or anything, but yet will tell you "I'm not sure if we have that, just come in and take a look". Doesn't understand difference between length and diameter. Go anywhere else and not here for your needs. read more

Zane at this TO location is awesome. Great customer service, friendly attitude and helped me with what I needed to get. I'm in sales and management, and this guy is definitely someone I would recruit till one of my teams. read more

I just made a purchase at this smoke shop and they sold me a pre-shattered bowl piece that was just barely holding it's shape together. Like, I just unwraped the packaging on my bed and I was taking a closer look and noticed a lot of cracks on it. I guess now I know why it was discounted. Thanks. Thanks for making me buy your literal garbage. I'm never using you again, the unprofessionalism is shocking This is how you treat your customers? read more

Wild Side Smoke Shop - This shop just sold me a pre-broken bowl piece. - Tobacco Shops Near Me - Thousand Oaks, California

Shout out to Seth for helping me out today!! I was pretty lost on what I wanted to get, he helped me out with a bowl piece!! Very knowledgeable & cool people read more

Wild Side Smoke Shop - Tobacco Shops Near Me - Thousand Oaks, California

So I was looking all over my room for my box that contains pieces to my SMOK V12 Prince tank kit. I searched for it all in my car and house.... couldn't find it. So next I called and went to the best shop in town.... WILDE SIDE SMOKE SHOP! Thank god for all the wonderful staff especially, in my opinion, Jade. Very friendly, very nice to talk to, helpful, and knowledgeable. No matter What person works that day.... go directly to ANY WILD SIDE SMOKE SHOP. I love them, you won't be disappointed :) read more

Margret is just an amazing person, which makes for a much improved customer experience. She is chill and soo knowledgeable about the products carried. Store was super clean and well organized. read more

I have nothing bad to say about this place and I think the amount some of the negative comments on here are a little uncalled for. They have a great selection even for someone as picky as me. Its not the cheapest place ever but given the lack of competition in the area the prices are completely fair. That's just supply and demand. You're not going to get Chinatown pricing at a place in the Conejo Valley....if you want Chinatown pricing you should go to Chinatown. I've purchased at least 4 or 5 things here and can't come up with one complaint. The guy who helped me last was quite enthusiastic but he was pretty cute and I appreciated the effort. Everyone who works here is nice, helpful, and knowledgeable. If you think this place has bad customer service, you're probably a bad customer. read more

My favorite smoke shop without a doubt! I've been going here exclusively for awhile now and I've never been disappointed. They have the best prices and deals I've seen on vape products and kratom. They have the best kratom and vape selection of all shops I've been to and have the best prices. All of the employees are extremely knowledgeable on vape and kratom products as well as very helpful, friendly and will go out of their way to make sure you're happy. They take care of their customers because they genuinely care about your satisfaction--something missing from so many other businesses today--but this is what makes them truly stand out. I honestly don't go anywhere else for all my vape and kratom needs. If you live in the area, this is the place to go first, seriously. Big shout out to Zane, Margaret, Elijah, Matt, and to all who work there!! You guys are the best! read more

Fake products a bunch of knock offs they could at least lower the price worker barley knows anything and the smoke shop down the street is better read more

I went in today (june 3rd @3:48pm) and i walked in with my blunt in my ear (fixed my mask prior to entering and felt it there). I dropped it unknowingly in the store while SHOPPING and asked the employees if they had it and they started to act fishy and they said they didn't, but no other customer was in the store or had even walked in while we there. it was not on the floor either. After spending $176 , i would've at LEAST expected some hospitality. i'm never coming back here. bad vibes. read more

Went in last weekend on a recommendation from another shop! A kid named Sal was working there. Very helpful. he must spent over an hour helping me with glass, explaining carb systems, difference in nails, etc... he even set up several pieces to try. i shop glassware continuously and own way too much. I don't know what some other customers are complaining about lack of knowledge and prices because Sal knew his sh*t!!!!! And their prices were VERY reasonable after discounts. Only reason i didn't give 5 stars is that they are so far away. read more

Went for in tonight clueless on what exactly I was needling but did tell him what I was looking for, the guy was super helpful! Wish I would of gotten his name but I really appreciate your great help and customer service! He was super informative!!! What i purchased what EXACTLY what I needed!! Coming back again to buy more !!! Thanks !! read more

My favorite smoke shop because of the variety they have with cbd. They have cbd water, tea, gummies, oil... it's awesome! I only go there to stock up on cbd everything. I always feel welcome and most of the time get good deals if I buy a certain amount read more

I really like this smoke shop ITSELF you know the glass speaks for itself. But not the employees I'm not sure why they have four people working at one time when before they had one or two max. You walk in and they all ask you what you'd like and it's like telling a bunch of kids and they pass on the word. Then they ALL try to make you buy an extra item. They all explain the deal they all try to sell you extra glass. It's like they didn't hear me say no I'm not here for a banger. If you go to any store normally after you deny the first two they back off not here the whole time they are trying to sell you more items. It's quite annoying cause they are all early 20s acting high like can you calm down I already said no I don't want to buy anything else. Hey I guess the business is doing so well they can have employees hang out at the store. Extremely childish staff. read more

These people sold me broken bottle of juice. I came back not even a minute after walking out and was told I couldn't get my money back even though she couldn't replace the bottle... last time coming to this trash shop read more

Sierra helped me out tremendously was extremely nice and made me feel very welcome! Definitely will return in the future read more

Ive been buying glass for over 9 years now. I am writing this review because I feel the quality of this shop is far below par. I DID NOT have a bad experience here, I just dont believe in false advertisement and inexperienced staff. I know my glass, and I know prices. If you think their prices are right, you probably just started smoking.. Yea you can get what you need but its all factory made, low-quality products While in there every pipe I looked at had some kind of imperfection (bowl too small/big, mouthpiece too narrow or agape, or shotty art work). They have a good selection of pieces but the quality of glass is mediocre. Very over priced and the staff like to sit around and circle-jerk about how siiiiiiiiiiiick something is. I love hearing people, who have no real knowledge on a subject, try to carry on an argument. read more

Super aggressive employees who want you to purchase what they want you to purchase. Actually ignoring what I came into the store for and handing me other things he swore were better. Everything is a chinese import but the worst part is that they get paid commission, and it shows. Will be shopping at Doughmain which is about 2 minutes away. *11/17 - I recently stopped in cause my regular shop was out of something i needed. and when he rung it up he slyly tried to change the price to charge me and extra couple bucks for it. Stay away from this place. read more

Best smoke shop in town hands down. Prices, selection, and most of all customer service are why i keep coming back, instead of using the internet or paying twice as much in another store. The employees(Mitch & Gavin) care about being helpful and acomidating. For a Smoke Shop it doesnt get any better then this....at least not in Thousand Oaks. read more

Went here a few days ago to purchase something for my girlfriend when I walked into the shop I saw the wall with all the drawings which I thought was pretty cool as I turned the coner warren was waiting to help me out thought the process I probably made him pull out 20-30 peices but he did it with a smile and gave me a great deal I definitely recommend going here read more

If I could put negative stars I would. Went in with measurements for the piece I needed and everything and after listening to some kid try to sell me half the store he got the piece for me and we asked three times if it was the right size and of course we leave and it's not. I got back 15 mins later and they refuse to take it back even tho it was his fault and the receipt doesn't say no refunds so it's illegal and my CC company will dispute it and get my money back but don't waste your time. Head down the street to Doughmain its cheaper and no kids tryin to bullshit you sayin they give the best deals when they don't by far. read more

Dank pipe selection and chill staff

Garvin is awesome! He is very friendly, knowledgeable and always willing to work with you on price. The selection is unparalleled.

Bought two of my last water pipes from here, both from Sam. He is very knowledgable and always will hook you up with the best deal in the shop! Really great place! Will not buy glass anywhere else :) read more

After going to two other shops and not finding what we were looking for we stopped here. We've been to the Oxnard shop before and then we found this one and said "hey finally our kind of shop"! They had what we needed and the girl behind hind the desk was so friendly and nice! I have to say I've been to other shops and some of the people behind the desk look like they need a red bull or coffee. No more waiting time around going from shop to shop. I'm gong here! read more

Went here looking for something that I could chill at home with. Now I'm a glass breaker, so I told Zayla (she was the awesome girl that helped me out) that I needed something thick that wont break easily. So she took me over to one of her cases and proceeded to toss one of the pipes on the floor to demonstrate the durability of the double blown glass. Maybe it was a sales tactic, maybe we all just like throwing glass things knowing they wont break. Either way, it was super cool so we spent the next couple of hours going through all the different pieces available, what could be ordered, and all the fun stuff. Ended up building a 3 foot monster for half as much as I was expecting to be spending. Good people, good glass, good shop. read more