Sold me a fake plug n play battery. The logo was stamped on and not engraved, the LA in Play were not connected and there was flaked off paint on the inside. I knew it was a fake when I opened the box and the button was scratched up. Cannot believe I paid 30$ for a fake battery. read more

Tobacco Zone - This is straight out of the box - Tobacco Shops Near Me - Moorpark, California

Sam is always very polite and helpful. He has a large selection of smoke products and his pricing is good. It's a little out of my way, but I'm HAPPY to do business with him! read more

Very excited to learn that this shop is under new ownership. I stopped by the other morning to grab something and was surprised to see Sam behind the counter. I have been buying vape supplies from Sam for years in Santa Barbara. I cannot imagine anyone has more knowledge of the vaping industry than him. The reason why I am excited of the new ownership is that, rather than working as an employee, it turns out that, this is now Sam's store--the American dream is alive and well in Moorpark, California! I went back to the other day and saw Sam has already gone to work improving the product selection. We talked for a bit about all the changes that are coming soon. As soon as some of the new display cases are in, there should be a lot more products. In the meantime, plenty of high-quality juices are in stock. Based on the old reviews, I imagine a lot of people stopped shopping here. If this is you, I highly recommend you go back and give this store another shot. If you never shopped here before and are looking for high quality products at a fair price, I recommend this store for sure--especially if you have questions. To get the most enjoyment out of vaping, there is a lot to know and a lot to consider. Sam will steer you in the right direction. There is a reason I used to buy all my vaping supplies at a shop in Santa Barbara. It is great to know that Sam will reap the benefits of his labor much greater now that in the years past. If you do shop here under the new ownership, you too should leave a review. The low rating that the store has as of the date of this post is misleading. If more people leave their honest reviews, I have no doubt the number of stars will increase. read more

This new ownership is amazing! Honestly hands down! The best smoke shop I told them about some vapes I've been wanting to, he got them with in a week! Made my day! Im honestly really impress that's why I drive from Oxnard all the way to moorpark because it's really worth it! read more

Their service was great. I needed some pods for my device and sadly they didn't carry them. They offered to order them for me so I told them that I would be back later to pick them up. It took a few days but they arrived and I was able to purchase the pods. It's worth noting that about a month earlier, a different shop a few blocks away said that they were going to order the pods since they didn't carry them, but they never did. I am very happy with this tobacco zone, and I will always have respect for people and businesses which are true to their word. Needless to say I will be back. R read more

Worst service I've experienced. I was told I had to purchase anything I touched, after picking up 3 products to read the price and label. Very rude!!! read more

Second time I buy a product and it dosent work, no exchanges or refunds! I even showed him the product right when I opened it, it was also leaking when he saw it. The first time I was okay with it cause it happens and bought another but now this is the second time and I can't even get a exchange. Unbelievable. This has happens to me at other smoke shops before and it's very rare but they at least exchange it. read more

I was so happy to find out this place is under new ownership! The awesome new owner, Sam, was such a pleasant surprise considering my past experiences here. He was so kind and really went the extra mile. Thank you so much Sam for making my day! I'll be seeing you soon! read more

I bought a pack of six cigars here... Monte Christo memories. Exactly double the price that I go to in Thousand Oaks... I will never be back, convenient... But not that convenient read more

Wow my girlfriend and I just went and saw Sam (the new owner) and let me just say that it was such an amazing experience! Sam is wonderful and everyone needs to come back and give the new owner a shot. The previous owners were not good and a lot of people are not coming back because they don't know that the store has been renovated by new people. Great experience today, great prices, and I definitely recommend. I will be back soon my friend. read more

This business sold me a SMOK vape pen that was defective and refuse to issue a refund. Rather they tell me to contact SMOK in China. Unprofessional read more

This place is great! Sam is so genuine and dedicated to improve the store, as it has new management. Always showing me new products and good vibes. Give em a visit for all the smokey goods ! :) read more

Customer service sucks..I bought two products from them.which were defected and stopped working the next day after I purchased them..the owner could have at least gave me another one no charge since I paid half the price for second one that stopped working too but he didn't which Is pathetic.plain and simple don't shop there.cheap products for an expensive price and they will not exchange or take returns read more

Very friendly staff, always willing to help and make you comfortable! Love love love this place! read more

Large selection for all your tobacco needs. Smoking accessories are plentiful and the staff is quite knowledgeable.

Worst place ever!!! They never give exchanges or refunds! They deliberately don't give receipts. The owner was rude and unreasonable. Don't go to his store you'll be very dissatisfied. read more

Some years ago, they might have been nice and helpful, but not anymore. They charge twice the going rate for ecig batteries, and the worst of all is when i asked why their prices were so high and whether i could return if the charger didn't work (he tried to sell me a charger for something else). He quickly pointed to no returns or exchanges and was just a nasty person. If he is so unhappy being here, he should just leave and go back home. His greed in overcharging and all around nasty attitude is what prompted me to write this review. If you need any tobacco related items DON'T GO HERE !!! There are many other places that actually have nice people and they won't gouge you on their prices. read more

Great customer service.The cashiers, J. and M., welcome everyone with a genuine smile and personal courtesy that makes each customer feel special; personal, yet professional. An interesting selection of inventory that's fairly priced, well organized and pleasant to look at. A great neighborhood store! read more

The employees are very friendly, especially Matthew. They always have what I need at decent prices. This is the best place in Moorpark for all your tobacco needs. read more

Great selection of tobaccos and accessories. The shop worker was very knowledgeable about all of their products. I have found my tobacco shop and will be a loyal customer in the future. read more

I don't know how many other races others visit this location but I'm in the area and i stop by and ask the man for matches so he asks me for my ID i get it i look young but for matches so i tell him I'll be right back and i go to the car and grab my wallet. When i return in the store he has the matches in his hand i show him my Id and i sat you're the first person to ever ask for an ID and ooh did his whole attitude change he says oh no you want these for free i said no i will pay for them he says i have to pay for these from the factor i said that's fine I WILL PAY FOR THE MATCHES! He says oh no i don't want to serve to you any more i have the right i said why he says because i told him he's the first person to ask me for Id so as i walk out he says fucking bitch so i walk back in and exchange friendly words with him myself two wrongs do not make a wrong but I'm taught customers always come first and he had no right not to serve me and then threaten to call the police on me so i will never go here again i simply walked next door to cvs and purchased a lighter for $1.00 no Id needed or any problems doing so! read more