I don't buy a lot of alcohol and it is rarely for myself. Usually, it's a birthday or hostess gift and I am grateful for the employees who see me wandering aimlessly and come to my rescue. I've always gotten great assistance and people don't realize my total lack of knowledge when I show up with something impressively good. read more

We've always utilized Total Wind & More to accommodate our wine & beer needs! Excellent selection, and a really user friendly atmosphere for such a large store! read more

Best liquor store!! I've never been in when someone was so friendly and helpful. Always someone around to help you find something or offer suggestions!! Love the special snacks they get in all the time. They carry everything you need for parties and special occasions. Great gifts and wine bags, too!! And their prices are really great!! Selections for everyone's budget!!! read more

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Great liquor store with a good selection of beer, wine and spirits. They offer tastings in the afternoon as well! You can sign up for different classes to learn more about wine and spirits. We love that you can order kegs and its super easy to pickup and return them. read more

Total wine and more has such an amazing selection. We went here after dinner at the Keg. It's fun to check out all the fancy bottles in the cases. Everyone was friendly and helpful. read more

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Great service and selection! Prices are great too! I highly recommend for any alcohol you need! Much better than the grocery store

I'll never go to this location. My friend and I were ID'd for buying a non-alcoholic item. I left my wallet in my vehicle and felt it was no big deal( because we didn't buy alcohol) however this old Karen with grey hair, glasses and a ponytail held the item hostage until i went to grab my ID. So i asked her why are we being ID'd for a muddler? Its a tool..we can't drink it. Shes like, everyone is IDd here. Then she ran this woman's item and didn't ID her at all. So she lied about the ID policy. I can't help but to suspect she was discriminating against us. I read more

Great! They've got wine, and more! In all seriousness, I can always count on friendly, attentive staff and great selections at reasonable prices whether in Washington, Oregon, or Arizona. read more

Had my single-malt scotch (Bowmore) & favorite deep red wine (Mondavi - by Woodbridge) delivered in practically no time. At a decent price! THANKS SO MUCH TOTAL WINE & MORE read more

Best prices. Best choices. We were happy to find a Total Wine just blocks from our hotel.

Ordered from their delivery service and the driver got lost and called me and only spoke Spanish. I called the store and they said since they hand it off to a third party (their TV commercial shows their own trucks delivering, not DoorDash) there is nothing they could do. The order finally arrived more than an hour late and after delivering my order, the driver stood on my porch for ten minutes on his phone until I made home leave. Really creepy. I'll never have them deliver again and probably won't go back since their response is "there's nothing we can do" AND... I had to tip the driver up front! Just a lousy service all around. read more

Total Wine is always a great choice and usually has a hard time getting any better than the other stores. Never been to this location but ones again it is just a pleasure to shop there, super friendly people and great knowledge makes trying new things fun! Highly recommended! read more

Came in looking specifically for Game of Thrones wines and beers and I was not disappointed! I found on the Total Wine website that this location had all the items I was looking for, but I was a little trepidatious about where to even start to find them. Thankfully, the nicest store associate helped me and I felt like I had my own personal shopper! It was such a fantastic experience! He showed me where the beers I was looking for were, first. Then we moved on to the wines, and I even ended up with a bottle of White Walker scotch (which he recommended!) and a couple of House Targaeryn pint glasses. It was such an easy and quick experience, I came in w/my list and was out in less than 15mins! They even offered to help me out to my car! Such great customer service!! read more

Total Wine & More - My GoT bounty - Beer, Wine & Spirits Near Me - Phoenix, Arizona

A good location, as are most of the locations I've visited in the Valley. As it is close to work I will often stop in on the way home to grab a bottle or two. The staff is generally friendly and helpful. The selection of wines is, as typical for Total Wine, comprehensive. Since changing the layout a few months back it is taking some getting-used-to to navigate but that isn't a major issue. In addition, the selection if liquors is quite nice and varied as well. One major factor for me in deciding on whether to visit has little to do with this particular store but rather with Desert Ridge Marketplace itself: navigating traffic, getting in and out is just a colossal pain. Just poorly planned and laid out. Overall, however, this Total Wine location is certainly worth the time if you're in the area and wanting to browse a good selection of libations. read more

Would have been nice if the cashier told me about a coupon that would have saved me a lot of money. She knew I was a member because she looked up my account. I found out afterwards when I downloaded the app. If it wasn't for the amount that I bought I would go return everything. The man in the store helped me with my selection so that's why I have two stars but overall completely dissatisfied with the cashiers customer service. Money is money. Let me be clear, it would have been over $15.00 in savings. Very disappointed. read more

The staff is excellent, friendly and engaging, helpful at finding a wine we are hunting for and if unavailable a comparable wine. We love the discounts as well. Red wine is our favorite but we buy the gluten free beer and an occasional champagne or accessory. Thank you to Total Wine for meeting all of our needs in wine shopping. read more

I know nothing about alcohol and me needed to purchase champagne for a party I was sponsoring. Sharon asked me if I needed help as soon as I walked I into the building. She was AMAZING! Gave me the lowdown on champagnes within a price I waS trying to stay wIthin. She was so knowledgeable and very Nice! Thank you Sharon for all the help!! read more

Total Wine & More - Customer service - Beer, Wine & Spirits Near Me - Phoenix, Arizona

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Went to Total Wine at Desert Ridge and Liz was so AMAZING! She was VERY knowledgable and helped me pick the new wines I wanted to try within my price range. I was in and out of the store quickly and ended up purchasing more than I originally was going to because she knew the wines so well. She also recommended I download the Total Wine app which saved me a lot of money today. She helped me with that as well with a smile on her face. Thank you so much Liz!! read more

@TotalWine - Desert Ridge - Staff is ALWAYS a PIA. If there is a single brain cell between the entire staff, it would be amazing. Every visit is a total freaking adventure to this store. Staff doesn't know the products. Takes 2-3 clowns to find inventory. And the latest is an online order with a total refusal to award me my 100% paid order after showing them my order on my phone - like I have done 1,000 times before. Then they absolutely refused to refund my $$. It's a whole new level of retail #fascism. Never again Total Wine... Never again! read more

The staff was very helpful. I appreciate the giant selection and sometimes just wander the aisles for inspiration. The store was clean, and restroom available for customers. The reason for 4 stars is that we can never find our loyalty account when we check out. And their inventory showed 3 bottles available for a special liquor and the shelf was bare. Bummer. read more

I visited the local store ed on Tatum today. The store was staffed with five Three managers were gathered in the front of the store. One spirit manager on the floor, along with a cashier. What The problem is no help and a confusing layout. Upon seeking help I was given a poor response. When I left I told the managers of my disappointment. They giggled as I left. Not good. read more

As a first time customer at this location, the customer service was terrible. The associate that opened the cabinet for me to get my item told me it would be waiting for me in the front by the registers. I waited in the front on aisle 4 and told the clerk that the associate would be bringing the bottle for me to purchase. I had to find another associate as other customers began cutting me in the line, the then annoyed associate i found used his radio to figure out where the bottle was and asked me if i had let the clerk know that the bottle had been brought to the front (like i would not be standing here talking to you if i didn't say anything while standing in the front of the store). The associate that got it out of the cabinet went to the front of the store and got it from a shelf no one would have even thought to look for it! Like who does that, not to mention everyone had an attitude that i was trying to figure out who hid the damn bottle. Will never come back, I was also the only African American in the store. Everyone else's transactions went smooth from what I observed. read more

I'd been eying Total Wine since their grand opening in July, and even more excited to go once I read Brian S's review... I finally had a reason to go check it out - I was on a mission... a mission for Prickly Pear margarita ingredients! This store is much bigger than it appears on the outside. I walked in and didn't know where to start - but after getting my bearings, I realized that each isle was well-marked and there were TW employees all around asking if I needed help. I found my way to the tequila isle which happened to be the same isle as mixers, but no Prickly Pear juice or tequila was to be found. I asked an employee and she took me right to the closest product they had - Arizona High Spirits Prickly Pear Vodka. Even better for me since I'm more a vodka drinker than tequila! Andrea (the employee that helped me) was extremely helpful and took another step to take me to the AZ High Spirits Prickly Pear Vodka website where they have several recipes listed to make specialty drinks. Andrea also told me that TW does all kinds of tastings at the store, so I'll have to check those out sometime. I can't wait to try the Prickly Pear Vodka recipes soon. More importantly, TW was a pleasant surprise and I will not hesitate to return for my beer, wine, and spirits needs! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Phoenix, Arizona

There is a great amount of helpful, friendly staff here and the selection is vast! Excited to come back

It's nice to know customer service is not a lost art. I bought a lemon squeezer the other day and at some point from the checkout line to getting home the device got nicked. They let me exchange it for a new one without question and without having to wait in line. read more

Would NOT recommend this store. While they do have a decent selection, even so much as asking the STORE MANAGER a simple question, his voices will rise if you dare disagree, the more you do the louder he becomes. It's astounding how that is OK. Says he's smarter than his/all their DM's put together. Definitely wouldn't recommend shopping there. read more

From LA and I am staying at the JW Marriott up the street from this place. Uber'd to the shopping center and as I walked into the store I was greeted by someone followed by 2 store associates following me around the store. Not sure what kind of neighborhood this is but it's been awhile since I've been followed around a store. Nevertheless, BevMo has a customer with me for life. On a positive note, as I was being asked by multiple associates if I needed help, Mathew did make a good recommendation on cognac, so shoutout to Mathew. #WillNeverShopHereAgain read more

Stephane helped us pick out a great red wine. He has good knowledge of the wines, pairings, and great recommendations. The whole staff has been good, and they seem to go the extra step to help us find what we are looking for. They have great inventory of the items we enjoy, which is always a plus. We didn't see Lori with her long blonde hair, but she always makes us feel welcome, and glad to see us. read more

Horrible service and they all want to act like lawyers. I walked into the store, did a tasting in the store showed my ID and everything. Was buying nonalcoholic drinks and because one person in the group didn't have their ID for non alcoholic beverages. They want to sit there and say it's Arizona law... no it's not. And I don't need your manager talking shit on me either as I'm walking out, bet you didn't know my boyfriend was standing there as you said it too. Unprofessional behavior, utterly rude as shit and I didn't even get a word out and the lady checking us out immediately got hostile saying "well I can get my manager" like a Karen. Horrible service, all the women had attitudes they need to check at the door. read more

Your one stop shop for all things alcohol. Wine selection is incredible, with every grape variety imaginable from every region of the world. And my favorite part is the descriptions of all the wines and highlights of the wineries and their winemaker. There's a whole tasting section to the place that I can't wait to exploit soon! Haha. Seriously, if you're a wine lover, beer enthusiast, or overall mixologist that's trying to get the best flavors, this is the place. Plus, you usually can get some awesome coupons in the mail if you sign up. read more

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It's a Total Wine and More. That being said, they have a great selection and easy to navigate. However...MIA needs to go. Very rude and condescending. Won't go back. read more

I LOVE this place. Great selection of just about anything to drink as well as a walk in humidor with cigars if you wish. Several kegs sizes and flavors to choose if you are having a party. Their wine and liquor selection is too crazy and a must see. They even have all the food snack items that you need to put out while entertaining. I normally like to stock up with a trunk load of some of their fantastic Imported German and Dutch beers. This way I can avoid the poorly designed Desert Ridge vilely flawed parking lot as long as possible. Gets really busy during playoff seasons or holidays. Be patient while trying to get out of the complex and use your blinker and not the finger. Party ON! read more

Total Wine & More - She is so kind to me. I think I will take Her home. - Beer, Wine & Spirits Near Me - Phoenix, Arizona

I love total wine. Everything you need to make educated choices. I love the way they section everything and offer tastings and classes. There are a lot of places that you can get wine, like trader joes or bevmo, but what i like about total wine is that there is always an expert and a chance to learn more about wine, not just buy it. read more

This store says wine but for me it is a beer garden and a beer community dedicated to supporting and promoting beer. 100 to 94 Points http://www.totalwine.com/eng/categories/beer!sortBy/HR!viewPerPage/96!startRow/1 94 to 92 Points http://www.totalwine.com/eng/categories/beer!sortBy/HR!viewPerPage/96!startRow/97 92 to 90 Points http://www.totalwine.com/eng/categories/beer!sortBy/HR!viewPerPage/96!startRow/193 Now if only they would get me a glass of Pliny the Younger. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Phoenix, Arizona

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Free tasting of Camarena tequila at the entrance. Thanks for the introduction, it was pretty smooth. BTW, Does anyone recall the song Macarena? The name is too close - LOL! read more

Total Wine & More - Beer, Wine & Spirits Near Me - Phoenix, Arizona

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Great customer service! There was an expert that had just clocked out & she still took the time to recommend a steel cast Chardonnay without the histamines of a barrel. It was perfect & no headache afterwards! read more

Can't be a better place for the variety of anything you could possibly want! Excellent help and recommendations from the staff too!

I could not be a happier camper today. I popped into the store in preparation for my river float experience, and picked up a few supplies. The selection of beer seems endless. Craft beers from all over the country/world. You can mix and match your bottles. In just about any size. The liquor selection is vast. I was able to find various brands of sweet tea vodka. Amazing. The wine department can speak for itself. I know nothing about wine, because I am not classy or fancy. I'm also more of a craft beer guy, but if wine is your thing, then THIS is your place. Staff knows their stuff here. Ask 'em anything. They know it all. Seriously. I even tested their cigar knowledge. Amazing. On this Friday evening, they had various vendors in the store sampling products: wine, beer, spirits. If you have friends who can't control their liquor consumption, or have hangups about booze, don't bring 'em here. They will probably just judge you. Bring your cool friends, but remember....drink responsibly. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Phoenix, Arizona

I go to total wine to buy champagne mostly and I am very impressed with their vast selection and prices. I discovered the Mailly brand as recommended by Stephane of Total Wine and I was very pleased with it considering it's price point. You cannot go Wrong with this store for its sheer selection and rock bottom prices. The service is always excellent. I highly recommend you talk to Stephane who is very knowledgeable about different wines and champagne. read more

I go to total wine about once every two months. I really like their beer selection. They are also great for ordering cases of beer that they don't currently have in stock. read more

Total Wine & More - Good Beer Selection. You can buy individual cans too. - Beer, Wine & Spirits Near Me - Phoenix, Arizona