I stopped by Total Wine looking for Cutwater Espresso Martinis for the weekend. I had checked the inventory online beforehand and saw they were in stock..but when I got to the Cutwater section..the shelf was nearly empty. Not a single can or case of Espresso Martini was left out. I asked a couple of employees for help..and Ross stepped in to assist. He scanned the barcode..confirmed the item was in stock..and spotted the cases up high. Without hesitation..he grabbed a ladder and climbed up to get me exactly what I wanted. Ross's helpful attitude from start to finish was outstanding. He went above and beyond to make sure I left happy. I was having a rough day and really wanted that Espresso Martini to unwind after work..thanks to him..I didn't have to settle for another flavor. Great store and excellent service. Highly recommend! read more

Great products! You can always find what you need for special occasions! I love that they keep the store organized and super clean.

I've been a member for quite a few year and now at grand reserved status. Overall the experiences have been ok. This is my first time trying to understand the birthday benefit since I didn't get any notification. Larry, one of the supervisor had been very helpful and understand what good customer service means. He not only help ensure I got the birthday special but also recommended some good spirits to try. There are quite a few Total Wine stores. I would come here because the services over others. read more

I came here for one thing: the mozart dark chocolate liqueur! And they had it, when it was out of stock everywhere else nearby. Yes, I'm picky, and was not willing to settle for an alternative. There was plenty of parking on a Sunday night (when Costco next door was closed). The store was clean and organized, and it was easy to find what I was looking for. Plus I saw they had a wine bar where they offer tastings during certain hours... how cool! There was no line at the register, and making my purchase was quick and easy, with help from friendly staff. I'm more used to Bevmo due to convenience of location where I live in the south bay, but Total Wine & More is more my style, and this particular store in Mountain View did not disappoint this past weekend. read more

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My order was cancelled with no outreach or explanation. I'm hoping someone will still reach out to me to resolve and complete the order. Update: They replied to me on google. I called the number provided in the reply to my review. There was nothing they could do to make the situation right. read more

Products are good, the stuff is helping choose what's best but the cashier is a pain making up his own rules with ID verification, just disgusting to look However the ID was presented to him. I refused to shop, he def need training and some smile on face (edited: if i'm coming with my kid - who's i'd i'll have to show to buy alcohol in my group? Total Vine web site: To help in this effort, we don't allow any person under the age of 21 to enter our store unless accompanied by an adult guardian of legal drinking age*) so it's seems that rule to show an id it's kinda out of pocket :) read more

Very nice staff, but list prices are high, just so they can mark them down. Also, quality IPAs that should remain chilled are left at room temperature. This place is 95% corporate and maybe 5% artisan. Zero soul to this operation. read more

Wine tasting is appropriate. Sample before you buy is the best. Server is very knowledgeable.

Amazing customer service! Adi was very knowledgeable in every department and suggested a new bottle which is now our favorite! 5 stars would recommend to all our friends and family! read more

This place is like Costco for alcohol. They have all kinds of wine, beer and liquor. They give out samples too so you can try before you buy. I've been to a few of the tasting classes before the pandemic and it was fun, informative and I learned a lot. Today I bought a red wine from Chile that they recommended in the top 20. This tasting is available on YouTube. The second bottle was the cremant. These are champagne sparkling wines that are not from champagne but are wonderful and much more affordable. They have a lot of beers too. Plenty of choices for Oktoberfest. Great store with something for everyone. They have very inexpensive to luxurious items. read more

Total Wine & More - Top 20 pick is Cabernet from Chile. - Tobacco Shops Near Me - Mountain View, California

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I alwasy shop here and the sales rep have been super helpful. My recent experience was even better. I called and asked them to put a 200 ml blue label whisky on hold. Once I got there, I found a few more items and was ready to check out when JD stopped and asked if he could suggest a different bottle of blended scotch whisky . We had a conversation about the blend and how it was more complex in flavor. At the end, he strongly advised that if I could afford to pay $20 more, I buy the 500 ml blend since it was superior. I went with his advice. Suffice to say, he was spot on. This can be had neat, with ice or made into old fashion. Super grateful for his recommendation. read more

Total Wine & More - Isle of Skye blended scotch whisky - Tobacco Shops Near Me - Mountain View, California

For this location, I would seriously consider giving zero stars if I could. Placed an order for one of their premium selection bottles of bourbon, which was $150+. Per their policy, I had 7 days from my selected pickup slot. Shockingly, I received a text one evening saying my order had been picked up. Called the store and the manager was perplexed. I inquired how this error was possible, do they not double check names and IDs for orders before handing them out?! Manager said they would have to check the cameras and ask the person working, lol. Yeah right, okay! Couple hours later, still sounding unsure as to what exactly happened, I was offered a refund and told she would set a bottle aside if they happened to receive additional bottles. What a joke. That highly allocated bottle may never see that store again. Good riddance to this place. What a shoddy operation. I would drive 30 miles out of my way and pay above msrp to avoid this place!!! read more

5/5 stars thanks to the attentive customer service provided by EACH AND EVERY EMPLOYEE we came across. My guy and I were in need of a few bottles and stumbled across Total Wine & More. Located conveniently right next to the plaza containing Costco, the bargains to be found in the area is more than enough reason to stop by and browse. Pick your poison when it comes to liquid courage because this place is sure to please. Yes, it can be downright overwhelming. Alcohol beverages, snacks, chasers, & whatever else you need to ensure yourself a great night can be located all under this one roof. The store is extremely clean and all aisles were fully stocked. Employees are located all around the store and they are quick to greet and ask if any assistance is needed. No need to hunt people down here!! Im a fan. Too bad this location is pretty far from home but I wouldn't hesitate to come back again if need be. read more

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Very comprehensive wine store with lots of selection from cheap to expensive. California and France are where they really shine, with multiple aisles devoted to the various varietals and regions (respectively) of these two places. Their selection of Spanish, Italian, and Southern Hemisphere wines is also not bad, though their German section is a little disappointing. They also sell beer, liquor, and non-grape wines, though it is clear that they are first and foremost a wine shop. You can also get wine accessories and gift bags here. The staff is quite proactive and will ask you if you need help. They are often able to make helpful recommendations. read more

The staff are helpful and polite. Great selections and a variety of different options, flavors and the ability to chill your beverage for an impromptu lunch picnic nearby. read more

I wish I could give zero stars . Employees are very unprofessional. Manger was unhelpful and very unprofessional. Threatened to call 911 on me for wanting to buy syrups (NOT EVEN ALCOHOL) I will never come here again . Also was my first time going there . What a great first impression! Will be calling corporate . The behavior displayed tonight has me in disbelief . read more

Super helpful staff, great selection of wines, and pretty easy to order stuff for picking up too. Parking: can be crazy since this place is right next to Costco Wines/ customer service: great selection of wines, super friendly staff and they are always willing to help Cleanliness: the place is super clean read more

I love walking around and browsing Total Wine and More! They have the biggest selection of wines and whiskies I've ever seen in a store. I no longer go to BevMo because the selection is so much better here. The employees are very helpful and usually have tried or know someone who have tried the bottles I'm asking about. Of course, with whiskies, it's all about personal preference but it's still nice to hear a second opinion. The store is well organized with their spotlight or targeted items right when you enter. The whisky and bourbon section is huge! There are so many I have never seen or tried before. Located in the busy Mountain View Costco plaza but there's usually parking in the rows near the store. read more

Total Wine & More - Storefront - Tobacco Shops Near Me - Mountain View, California

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Went there to purchase an expensive bottle of Liquor as a gift and had a few questions on my purchase. Floor staff was too busy scrolling on there smartphones to assist customers. I noticed customers walking around and not getting help, while the floor staff (not cashiers) were too busy on there cellphone. I left and went to Costco. Corporate needs to have a policy of no cellphones while on the job. Staff should be helping customers . read more

This is my second time coming in. Both times I've been very happy with the booze I have found and purchased. Today they had some wine tasting going on. Omg let me tell you, this wine is incredible. I bought a bottle on the spot. Looks like the hubby and I might have to make a date to go wine tasting. I recommend the winery. Especially their white wine. I'm not a huge fan of red wine but I did like the red one as well. The alcohol here is reasonably priced. I've bought a few small bottles of hard liquer and the hubs is trying different beers. Definitely a place we will come to often. Will be back for more wine tasting too. Need to find different wines. I do recommend the winery that was there today. read more

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Move over, Bevmo! Total Wine is where it's at if you want quality libations for a good value. Their store is neat and orderly with SO many options! One time I was looking for a particular cider and their employees were very helpful in trying to locate the item for me. I've also ordered online; very straight-forward and ready for pickup ASAP. They occasionally have coupons available which makes their prices unbeatable. There's also wine and beer tasting for a cent! Need I say more? There are so many reasons to shop here, the list goes on. read more

Great place to pick up your wine, beer and liquor at great prices. I believe this place has the most alcohol products you can find.

This review is solely for Oliver. Oliver is just a gem. He's extremely helpful and very knowledgeable with excellent customer service. We came in to purchase "Clase Azul Reposado" and a few cigars. As Oliver was helping us to unlock the bottle, he educated us on other tequilas that he thought we should try. He got us so excited with his upbeat personality lol, so we decided to purchase a second bottle of his recommendation, called "Mi Familia Flores Cristalino Anej" He also took the time to educate us on different cigars as he helped us pick a few with just great joy. Gosh, I just really wish everyone had his level of customer service and expertise when it comes to where they're working. I can tell he loves what he does! Thank you so much, Oliver. I'll know exactly who to come to when I need help in making decisions. I found my go-to guy. His recommendations were excellent, and we enjoyed it. read more

Total Wine & More - Excellent choice - Tobacco Shops Near Me - Mountain View, California

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My aunt, sister and I went to this location to grab some beverages before we leave on our cruise and it just amazes me how bad customer service is now a days. We walk in and the store is empty for the most part and there are at minimum 5 employees standing around the front and not one welcomed us in. As we walked around shopping no one asked if we needed assistance. These were not only managers but also cashiers. We had been there for about 15 min and we finally found everything we were looking for more people started to come in. One group of Asian men the Asian store manager immediately welcomed them in and started assisting them with what they were looking for. Another middle eastern couple came in a different employee welcomed them in asked if they needed anything. Only difference we were black. I am a Director of Housing and services in San Mateo county and my aunt is executive assistant for a well known tech company in the Bay Area we both make well ok $100k so if it's not about money then it has to be race . This location needs to treat all be equal and not put everyone in a box bc of race. I wouldn't recommend this location read more

Total Wine & More - One of the managers who decided not to engage with black customers - Tobacco Shops Near Me - Mountain View, California

MY FAVORITE STORE! It's like Toys R Us for booze-lovin adults. I'm sure it's great for 21-year olds that love E&J and Corona, but it's even better when you appreciate a huge selection of top-rated beer, wine, and spirits. Here's the thing. As you get older, your palate gets more refined, your tolerance goes up, you're borderline alcoholic (those government standards are ridiculous!), AND you have more money to spend. Not that you WANT to spend more than you need. Either way, you need to find all your options, compare ratings, and get better prices to afford your large collection of vices. Let me tell you why this store is amazing. I went to a job interview around Mountain View. Hour long presentation in front of 3 executives. Didn't think I did that well, so I was forced to come here to buy booze and relieve stress. Strolled in and found a coupon for Racer 5 IPA. $11.99 for a 12-pack! It's $16.99 at BevMo. Saw tons of beers rated 90+. Some hard-to-find reserve collections of Belgium beers. Stumbled upon a free wine tasting event. Well, $0.01 for legal reasons. The friendly employees gave awesome recommendations on wine and beer as we tasted some sparkling, reds and white wines. Staff is super friendly, knowledgeable, and helpful. They recommended a $30 bottle of Beaucanon Cabernet Franc 2014. It's hard to find a 100% Cabernet Franc this good for under $100. They were spot on! Ever since, the price has risen. Even at $35 or $45, it's worth it. I say buy a whole case now. They have my favorite single malt whiskey, Aberlour 16! I'd been paying about $20 more for it at BevMo. They have about the same selection of beer that BevMo has. Refuge, Sculpin, Erdinger, Chimay, Firestone, Stone, etc. They have some pretty cool events like wine and cheese pairings, beer and cider tasting classes, etc. On top of the huge selection of wine, beer, and liquor, many of their wines and spirits are directly from the producer so no middleman. The workers told me they actually don't make a profit on some of these because they need to maintain an edge over Costco and BevMo. If you buy 6 bottles of wine or more, it's 10-15% off. I believe you can mix and match. I've seen a lot of other weekly deals, too. Frankly, a 10% off coupon means you spend the same but get 10% more booze, right? Best of all, I ended up getting that job in Mountain View, so looks like I'll be here every week!! read more

Total Wine & More - Best cabernet franc for well under $50 - Tobacco Shops Near Me - Mountain View, California

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The guy with keys to open up the cases is so rude. He asked us if we going to buy before showing us an expensive limited edition whiskey bottle. This expensive limited edition bottle was inside the box so we want to see it before we buy. What kind of customer service is that? He should be fired from this discrimination. Who do he think he is! We would never go back and never want to see this guy again. Dear business owner, if you prove to me that you will fired this guy with the keys during 2/4/2023 at 6pm with discrimination. If you cannot prove to me and your customers that you will do anything to this guy, We have nothing to talk about. This guy will ruin your team so nothing you can improve if you keep him in your stores. read more

This is a smaller Total Wine but it's got the bells and whistles i.e. it's got a classroom in the back and it's got the bar in the center (for free samples). So it's worth checking the times for classes (which are cheap, like $20/person) and it's a $.01 for the samples. read more

It's kind of like a BevMo on steroids. While I could get on my soap box and talk about the evils of big box corporate stores I will refrain and simply evaluate them on their merits. This is the first of their outlets to pop up on the peninsula. Taking the place of the old Pet Depot , it's a huge store. They generally have a huge selection and it may help you to do your research ahead of time otherwise you can get bogged down by the sheer volume of selection. The wine selection is extensive but I'm a creature of habit and will stick with my old standby K&L Wines. It's the same story with the spirits and beer selection. They have almost everything. You also can get all your mixers and snacks there as well. From a price standpoint it's pretty much the same as everywhere else except sale items. The staff is generally friendly and I have not needed any assistance so I cannot speak to their expertise. Also it's next to a Costco so the parking can be rough. read more

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Good deals on wine. Nice clerks. Managers were not as friendly and not helpful at all. Did our own research on wine so really went to them for the price. read more

COVID19 review: Tried out their curbside pickup. Placed the order 30 min in advance and on the website they are able to get it done same day if you order before 5 pm. We waited by the entrance for 20 min, lots of shoppers in and out and getting their drink shopping needs quickly resolved. Finally no one comes out and I get a text saying order is ready. Defeats whole purpose of curbside pickup if we have to end up going inside to pick it up ourselves. Recommend just going inside and getting it yourself. read more

Damn you Campbell beer walk! I went in December and fell in love with a couple new brews. I am slowly moving away from drafts and into crafts. Is that even the correct terminology? Well, this little finding had me traveling quite a way to get what I was looking for. 2 pitchers brewery. This was the closest place to find it and I was glad they had a good amount in stock. I grabbed 2 of each to make sure I had a decent amount of supply. I love total wine, as the prices are always right! No comparisons needed. read more

Total Wine & More - Exterior - Tobacco Shops Near Me - Mountain View, California

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Debra was my check our clerk and she was the nicest lady! I came here because I heard my favorite wine came in a bigger bottle! Stella Rosa Black comes in a big bottle?! What! I have to see for myself. And they were right!!! Cheaper than the other places i get. The workers here are very nice. I came after work i left early and went during my lunch time they had wine tasting too, which is only for 1 cent. I'm def coming her to get my alcohol cuz i feel it's cheaper than other stores. So huge too! And the biggest reason is cuz my big Stella Rosa black bottle!! read more

Total Wine & More - Tobacco Shops Near Me - Mountain View, California

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I've never heard of Total Wine before this store opened in MV. What have I been missing all of my life?? The best way to describe the store is Bevmo on wine steroids. I'm primarily a wine drinker so I didn't spend as much time in the other sections but, not only is the store huge, it's also very well organized. There's a walk in fridge for the kegs and big 30 packs of beers, and there's even a cigar humidor! The employees were all eager to answer any questions I had. One of the best things about the store is that they offer wine and craft beer tastings for 10 and 5 cents respectively. Don't leave your change in the car! Total Wine also offers various classes about wine, beer, spirits, etc. right in the store. I think most of the classes were around the $20 range. read more

Total Wine & More - Wine tasting for 10 cents - Tobacco Shops Near Me - Mountain View, California

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Yes, it's a chain store, but it's undeniably extensive and good. It's a consistently better experience than any Bevmo I've been to with lower prices and an interesting selection. I went to this location specifically because they had a melon liqueur I couldn't find anywhere else (and the online inventory was accurate!) read more

I love total wine and more in general, Tend to make one or two stops every week. Today the 4th of July I wanted to bring some champagne over to celebrate at my parents home, I was with my 18 year old sister and her 18 year old boyfriend as we were planning a Safeway stop as well not thinking too much they walked into total wine and more with me, Once I reached the cashier he asked me for my ID and everyone else's ID and stated if we were not able to present all ID's I could not make the purchase, I drove 20 minutes just for this and had to DoorDash, The drinks to my parents home, Wasted 40 minutes of my time just to be told no, Time is valuable and I won't be able to enjoy the champagne to celebrate due to being short on time, Total Wine should change this and should be considerate along with management, I was not offered one solution to my problem rather just no's, A sorry we cannot proceed with the sale does not make up for a waste of time and the inconvenience. read more

Total Wine & More - Tobacco Shops Near Me - Mountain View, California

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Since moving up to the peninsula, this has become my go-to place for everything from novelty alcohols, birthday/Xmas gifts, and of course, for wine nights. Their selection is incredible, and I haven't found other places that are as affordable as TW&M. Although they have since stopped selling Hibiki Perfect Harmony, I enjoy their whiskey collections, specifically Tullamore Dew 12 year and Redbreast 12 year (both under $60). Price-wise, their Mix 6 where you can mix and match 6 or more wines and get a 10% discount is a great way to try different wines. Also, their customer service is fantastic - I'm always asked if they can help with anything, and for the most part, I have enjoyed their recommendations. Shout-out to Margeary though, because I've never had an employee hold a meaningful and endearing conversation with me at check-out. Protip: Join in their e-mail list and membership for even better deals! read more

What a selection! They have all things beverages - liquor, wine, glasses, bar ware and even a place to wine taste. Friends and I hung out in the whiskey section and you could spend quite a bit of time there. The aisles are long, the shelves are full and the top of the shelves were also piled high. Parking lot is shared with Costco so it could be busy. Try the Vietnamese spot next door. read more

Overall pretty friendly service--and they carry the very hard to find Stone NOFX lager brew! Ordered/Paid for it online for an in-store pickup--and ABRACADABRA--it was ready at the time they stated online! Seemingly simple to place an order online, but I've experienced my share of retail store screw ups. Thankfully this place is doing it right--and they carry the Stone NOFX beer. Although the beer is a bit hoppy (as the can says), I absolutely CAN'T turn down a NOFX branded brewski. Every time I see this beer, I have to play some nostalgic NOFX. Great job Total Wine! (Plus, a big thumbs up for their clean bathrooms that my kids get to use after wasting a few bucks at the nearby comic shop---but of course we buy something to use their john.) read more

Total Wine & More - Tobacco Shops Near Me - Mountain View, California

Oliver has absolutely outstanding customer service! He always greets me and my company with great positive energy! Oliver is great at getting you to buy more than you planned on! I love it here! read more

Oliver was extremely helpful locating the brandy I wanted and for offering an alternative to another brand of Irish cream I was searching for today. So very helpful, knowledgeable ans pleasant! read more