Visited for "Sip & Savor with Caymus Vineyards" event after a long break in attending events - glad I did. * Event: 1.5hr our tasting led by Caymus sales rep, small forum (about 25 people or so) * Price: $20 * Tastings: 8 wines - Conundrum White, 1858 Chardonnay, Mer Soleil Chardonnay, Sea Sun Pinot Noir, Conundrum Red, Bonanza Cabernet Sauvignon, 1858 Zinfandel, Caymus Cabernet * Total Wine staff set-up rows of all the available wines, made baskets & carts available for easy post-event shopping, & prepared the classroom with place settings and snack trays. * Vendor: Derrick kept the tasting light, fun, and casual. He fielded questions from the class as he both poured the wine & described the winery's history. * Class Experience: My sense is with the "Caymus" name most folks hoped it would be Caymus-only poured during the class. But for the time, number of tastings (including getting to revisit wines post-event, snacks, & convenience of being able to try so many wines in the Wagner portfolio, the event was a terrific value. Will continue to recommend & looking forward to the next event! read more

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This location opened a few years back and I could not be happier. Not only are they very competitive with pricing but they are also very customer friendly. What I love best is that Thursday through Sunday, they have free tastings and each week is different plus you can try champagnes! I do end up picking up something that I never would have considered. They also have regular classes on wines around the world and very reasonably priced. The only thing I would do different during a class is offer more food. You end up tasting quite a few wines and that makes me tipsy which more food would alleviate. The classes are generally around $20 unless a winery is holding a class in which case, they may be slightly higher. They have quite a few locations but the one I go to at Stevens Creek and Lawrence has plenty of parking as well. I have been to a couple of other locations and since they all tend to be in a large outdoor mall area, parking gets very difficult, especially the Mountain View location which is next to a Costco and the Almaden location. They sell the wine boxes for $5 and some of these are very well made so you get them at a steal. The manager at the Stevens Creek location can get a bit spicy at times but for the most part, everyone is great. I would definitely recommend! read more

Not sure why everyone was being so passive aggressive today. I came to purchase Hennessy XO which was locked behind a glass door. I approached three employees who wouldn't give me the light of day - they either refused to make eye contact, or quickly walked away. After someone finally assisted me, which I assume is the manager because they were wearing a white shirt, they told me they'd sent the bottle to the front. I get in line, get to the cashier and asked what bottle I was picking up, I said "Hennessy" and they responded with "of course you are"?? What the fuck is that supposed to mean ? The cashier is a bald guy. As I begin to pay, my card declined so I asked the cashier to attend the other buyers while I sort my issue. After immediately resolving my issue, the cashier ignored me, kept checking out other buyer after I told him that I was ready to go. He looked at me with such despair and told me to hurry up, handed me my bottle and began talking politely to the next person in line. Not sure what I did to deserve these type of interactions, but I hope it's not like this when I visit again. read more

IMHO My hubby was in search of Blue Label Johnnie Walker and since it was priced lower than Costco, and there was some inventory at this particular Total Wine, we headed there! Total Wine was all dressed up for Christmas and very bright and festive. We couldn't find the Johnnie Walker on our own and had to ask someone to guide us to their selection. Unfortunately, we didn't see any Blue Label. A young sales employee had never seen Blue Label but ran off in search of it. Maybe 10 minutes later, he came back empty-handed. We thanked him for looking and were about to head to another store location. Hubby decided to ask (maybe) the store manager (?) She went back to the stockroom and came back with the Blue Label! (It seems to have been under lock-and-key.) Regardless, we left the store very satisfied! All in all, friendly and helpful customer service. read more

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I've been to this particular, total wine and more a handful of times and apparently I never wrote a review! Lol this particular day it was a warm Saturday afternoon and I wanted to get a wine or something refreshing for Sunday. I was pleasantly surprised as I walked in to find that they had wine tasting until 6 PM! It was 530! I was there at the perfect time! On both sides of the counter, they had six different wines, everything from white, rosé, Merlot, and A champagne to try! What a great selection and a great way to up their sales! I spoke to a lovely older gentleman, I forgot his name, but he had glasses and he was very helpful and he told me he really enjoyed this pinot and I really liked the rosé so I ended up buying both! Great way to up the read more

Total Wine & More - Free wine tasting before 6 PM! Hee sweet! - Beer, Wine & Spirits Near Me - San Jose, California

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Blake went above and beyond in this store! I was looking for an item that's been super hard to come across due to its limited production! Blake knew exactly what I was looking for and guided me to it! I was in extreme disbelief that he was so quick to know where it was! He was extremely friendly and guided me to all the bottles and collabs I was looking for! Also, Javier found a bottle for me of wine that was a limited edition Ouija bottle when I was at check out! They both went above and beyond to find me horror collab bottles and including a pack of angry orchard which I purchased separately! Due to their outstanding service I was incline on buying two bottles and the Jason voorhees angry orchard pack! They also directed me to another store that had an item in stock since their location didn't carry it! They both truly took customer service to the next level!! read more

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Quality/Quantity - Consistent with the brand. See pictures of all the departments. Some nice upscale drinks, see pictures. Wine & beer tastings. Only on Thursdays, Fridays and Saturdays. I believe this used to be 7 days a week...? Or am I outdating myself? Classes, events, etc. Atmosphere - Open 7 days a week from 9am to 10pm. Plenty of mall parking. Easy in, not so easy out, unless you are in the "know." This is my old stomping grounds, so easy in and out for me. :) Clean bathrooms in the rear of the building. Service - Must be delivery day today, Monday 7/8/24...? Only one person of the entire army of workers/stockers greeted and offered help. Or was he management...? Good thing I am a self-service person. Also available - Delivery, curbside or store pick up, shipping, etc. Price - Slightly above average, but that is the cost for having such a good selection. Owner Comment - Congrats on your success since 1991 with 267+ locations. We are loyal customers, well mainly at your Reno, NV locations. read more

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I diidn't find the vodka I was looking for but was impressed with the large selection of vodkas. The person that helped us directed us to several vodkas I might be interested in. Three were award winners. read more

Staff was very helpful. Their selection is amazing! Prices appear to be competitive. I'll definitely come back here again.

Always find the best deals on solid wine here! You also always can get help from the abundance of staff and great wine tastings

Great variety of wine from all over the world, beer (including my favorite Belgium one), whiskey, vermouth, etc. I was looking for vermouth but then found out that there was a tasting class about to start. I managed to buy the ticket for $20 and got to the class just on time. That was such a great experience that I'd recommend to everyone to try. The shop works till 10pm which is awesome, you have time to walk around and choose what you like. The location is great: there are many parking lots nearby, grocery shop, Marshall's. read more

Total Wine & More - Wine tasting - Beer, Wine & Spirits Near Me - San Jose, California

I walked into Total Wine completely clueless with just a list of things I needed to buy. Ed immediately stepped in and made the whole process a breeze. He recommended everything I needed with expert knowledge and a friendly smile the entire time. I didn't have to stress or second guess anything...all I had to do was swipe my card. Seriously, top-notch service. Thanks a bunch, Ed! read more

Doug was so so helpful, this is the second time I came in and he helped me pick the best champagne the first visit cause I was so out of my element, but this recent visit he was super friendly and helpful. **** sign up for the loyalty program.. super worth it, also a tip he told me about *** read more

This place has a massive selection of all things alcohol related. I always find something new I've never seen before when I come here. This time, I saw alcoholic lychee "caviar" or boba. Didn't try it this time, but maybe next time. read more

Total Wine & More - Lychee "caviar"/ boba - Beer, Wine & Spirits Near Me - San Jose, California

Total Wine and More is my go to for certain wines. They have a vast selection and there are a few wines that I just can't find at any other shop in the area. I love Spier South African pinotage and I couldn't find it anywhere. Total Wine has it. I love Peachy Canyon Incredible Red. Hard to find locally. Total Wine has that. I love Petite Petit. Can only find that occasionally. Total Wine has it. I usually order the wine online so it is ready when I get to the store. Also helpful, so I know they have my faves in stock before I go there. read more

I am a fan of Total Wine. I prefer it to Bev Mo since it is bigger and I find the staff much more attentive and helpful. This location is no different. Great wide wine and other alcohol selection and I left with a stockpile. Initially went in without a cart and had to go back and get one. read more

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Do we need 10,000 bottles of alcohol ? No . Do we have the place for storing them ? again No ! But has it ever stopped my hubby from still getting box full of the stuff ? you guessed it Never ! Cali prices are a steal when you are coming from Washington/Oregon, two states with the highest alcohol tax and hence we make it a point to get our hands on some of the good stuff if we are here . Huge wine selection and the staff was friendly and helpful in suggesting brands and deals . Wines are mostly broken down into country of origin and you can find some interesting ones for sure. If you don't know an awful lot about wine, the James Suckling rating scale is the best cheat sheet - and not all the wines will break your bank! Prices seem pretty typical but I know some other Costco's in the area have better deals but not as much variety. read more

I'm a frequent shopper at Total Wine and visit many locations. There was a particular visit a few weeks ago however, on 11/04/24 that stood out. I came for an Order pick-up that I placed online and the person who "assisted" me was a blonde man who I believe to be French? Should've gotten his name, as I've also seen him there frequently since the first visit as well. This guy...needs a serious crash course on basic etiquette and customer service 101. Rude, unapproachable and unwarrantedly-combative. I welcome customer service to reach out to me further so I can go over in full detail! read more

Joseph Vieira just now New Buyer beware... We purchased some wine at the Almaden store earlier today. Online didn't realize it was only 375 mL bottle and we wanted the 750 mL fast-forward this evening. We purchased it again this time at the Stevens Creek store online came in to pick it up and return the incorrect bottles. The store refused to take them back because they weren't purchased at that store even though it's the same company I had my receipt online to show them and they refused and said I had to return it to the other store how ridiculous is that... It's the same company. It's not like they are independently owned, and operated these corporate stores ... So I guess this will be the last time I'll be coming here once I return the bottles to the Almaden store... I recommend you do the same maybe they'll learn that customer service is King... And they don't have any...Thank you total wine for nothing and wasting peoples time read more

They offer lower prices than other places (such as Bevmo), and a much larger selection. I used to buy sake from Japanese places (like Mitsuwa Marketplace), but now I get them from Total Wine & More because they'll carry the same brands for much less. read more

Had an online order for a nonalcoholic drink and I had my sister with me. We both went into the store and shopped for the order then headed to the cashier. The cashier did not want to sell me the nonalcoholic drink because my sister did not have her ID, she wasn't of age anyway. I had my ID and gave them my ID but no, they were consistent on my little sister to be 21. I was under the impression that it was fine since Total wine & More's POLICY OF AGE in quote was "Total Wine & More requires that all individuals 21 and under be accompanied by an adult guardian of legal drinking age". I've never had a problem when doing alcoholic orders with my little sister when she wanted to join me because she was being accompanied by me, a guardian of legal drinking age. I don't shop for alcohol personally but when I decide to do, I won't support Total Wine & their b*llsh** more. read more

Been going here ever since Covid and never had any issues until recently. Their beer fridge has been out for months! Considering some of their IPAs should always be stored cold (Russian river beers) it's very disappointing a store this large would let this go on for this long. read more

If I could put a zero I would the cashier was nice. Rest of the floor employees made my time there feel uncomfortable and I was being racially profiled I would not suggest going to the store. read more

Impressive collection of fine fancy bordeux and cab some $$$$ some surprisingly affordable. There are special events and promos too. It is a fancier total wine than other locations. Friendly staff, helpful tasting notes and helpful explanations walkthrough from the staff. It was a nice visit read more

The staff is SO nice here, every time I walk in I am greeted and asked if I need help with any recommendations or trying out a new wine. Highly recommend going here especially during off hours on an early weekday to avoid a lot of people. Great selection as well. Highly recommend Far Niente Chardonnay, DuMol & Kosta Browne Pinot Noir, Ruinart Blanc De Blanc, and Chateau Montelena Chardonnay & Cabernet Sauvignon. read more

Ed at this location is AMAZING! I came in to look for a good rum, and didn't know what to look for as I'm usually a bourbon drinker, so I assume I looked hella lost standing there in the aisle. Ed approached me, struck up a conversation, and immediately pointed me in the right direction. He was so friendly and personable, he could've recommended a $100 bottle and I still would've bought it. But, he showed me a jamaican rum at a very good deal-and it's amazing. might be my favorite rum yet. shout out to my man Ed! read more

I shop at this store all the time and have spent thousands of dollars but the assistant manager Matt is beyond rude . He acts like he is doing me a favor every time I come and order anything. What a disappointment as I love everyone else working there . Perhaps it's time to take my business to a different place . Thanks Matt for ruining the experience . read more

Beware of placing orders online. I ordered 3 bottles and received 2. It was very intentional that I ordered 2 bottles of one wine at a discounted price and a 3rd of a different type. The order apparently processed with 2 total bottles and no notice to me of a change. The store could not help and referred me to customer service who was actually incredibly rude to me. The in store experience may be fine and this may have been a fluke, but I'll never order online again or be forced to screenshot everything. Regardless of what you think, since only I saw the correct order placed, the customer service agent had no call to be rude to me. read more

Huge disappointment We moved from Bay Area to Santa Rosa No Total wines The BxvMx Could not suck more Under stocked shelves Poorly managed Out of stock constantly Bad service Hell!!! Bring us TW&M asap Please read more

The store is clean, there are a lot of employees working there but.... Why is it that the only thing locked up is Hennessy??! A 13.99 bottle is behind lock and key.... I wonder why that is? (I'm sure you can figure it out) not sure if I should insulted or not. It was such a hassle to buy it I was stuck at counter waiting for someone to come bring it up for like 5 minutes while a line formed behind me. I finally said forget it and left without it. read more

Total Wine & More - Oh my boy Hennessy locked up behind bars. Why is that? - Beer, Wine & Spirits Near Me - San Jose, California

I have visited the Santa Clara store on Lawrence/Stevens Creek multiple times. One of the most popular beers, "Heineken" I find they never have cold Heineken available. I've asked the managers literally over 6 different times if they can add some Heineken to their refridgerators. Every time, they say "Sure no problem" but I have yet to find it. I would agree with others, their customer service is terrible. I won't be going back. It's funny that a huge alcohol super store cannot even have basic popular beers available. If I go to 7/11 or a small liquor store it is always cold and ready. Perhaps they should change their name.. Should be Total Wine and remove the (More). They definitely don't have more. read more

An acquitance of mine introduced me to beers from Stones Brewery Co. and recommended searching at Total Wine. This was my first time at Total Wine and I had a wonderful experience. Things were easy to find and staff members were all friendly and professional. read more

Total Wine & More - Beer, Wine & Spirits Near Me - San Jose, California

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Great selection. One of only two stores in California that had the Sotol mezcal I was looking for. Well organized and has very clean restrooms. Only reason it's not 5 stars is there were some weird discrepancies between prices posted online vs in the store. Was cheaper in the store but led to a whole confusing thing for an in-store pickup. read more

This is for Almaden Ranch location in San Jose. Has big selection. The website and tasting area says they have spirits tasting on fridays, 4-7PM. Had always thought about going and since it was my B-day weekend, and looking to try and maybe grab something new, went to give it a try. No one at the tasting area...found a white shirt and asked about it...."Oh, we stopped that months ago"....Well, take the shit down from the website and store saying you still do it. I guess the selection is good enough to keep it at 3 stars for wasting my time. read more

Why did we have to show 2 IDs to purchase 2 bottles of water and a bag of chips. Checker would not resume the checkout until we both presented our IDs....for water and chips. Never again. read more

Did I mention free wine tasting?! The store is always well kept, well lit, well stocked and clean with friendly employees. Lots of options.

Solid selection with reasonable prices. Staff are very kind and helpful. They usually ask for my ID because they look young and they always strike up a nice conversation because of my current out-of-state license. I am slowly stocking up my bar and I think this is a great place to go for different alcohol selections and bar accessories. Some of my bar accessories (shaker, ice molds, etc.) were a bit dusty likely from sitting on their shelves for sometime (not enough turnaround?). read more

The newest Total Wine in Santa Clara off of Lawrence Expressway. Pretty similar to the Mountain View location. Looks like they have the space to offer classes. It's fun to try out their wine like a mini wine tasting flight for a penny! Can't beat that. Was going to try out their beer too but it wasn't open. Total Wine has very competitive prices compared to other retailers i.e. Bevmo. On top of that, they offer coupons making their prices unbeatable! They also offer a large variety of spirits, wine, and beer. Before I dragged my bf to check out TW he was a skeptic, but now he's a believer. **Keep in mind: If you are over 21, even if you are not buying alcohol, be sure to have your ID present!!** They have a strict store policy for IDs. read more

Total Wine & More - Beer, Wine & Spirits Near Me - San Jose, California

Attended the preview party and it was super lively. I was surprised there was a catering and the food were delicious! The live band could be heard through out the store! The layout is fairly similar to other total wine store, reminds me of the mountain view store but this store was smaller. All the shelves are well stocked and organized. Including the premium section as well. I was just at the mountain view store a few days ago, and I was surprised to see there is a pricing difference between the stores, I noticed the price differences on whiskey but most other main stream stuff like beer cost the same. Congratulations on your success and happy for the Stevens Creek neighborhood to have a great total wine store nearby now! read more

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Wow this place has the best serve and ambiance. I don't really like alcohol but every time I come here I love it lol. It's HUGE. Great selection of alcohol. Could do better with the snacks and food items though. Also, they have topo Chico, not sure if I wanna say that bc I love it and want it all to myself lol. They also have plastic bottles so not as heavy to carry as the glass one. Service is excellent! People are so nice! read more