Nick was better than our wildest dreams. My mother took me and my daughter to get her ears pierced…read morefor her 10th birthday present. I think my mom was a little taken aback by the smoke shop vibe and she was nervous when she met Nick and all their tattoos and piercings. Nick was so open and friendly and age-appropriate with my daughter, my conservative mother relaxed into trust very quickly and it was a WONDERFUL experience. My daughter is so happy with her piercings and my mom couldn't stop raving about Nick's obvious deep knowledge and skill. So impressed.

They have a good selection of jewelry at good prices here, and a lot of it comes from local…read moresuppliers. The piercer is very knowledgeable and friendly, and made me feel comfortable while they stretched a piercing for me.

The customer service I received today from the employee in the photo was absolutely disgusting,…read moredisrespectful and unprofessional. I was called a "dumb bitch" and a "stupid whore" for not caring to hear him to explain the logistics of their register system and walking towards the door with my money in hand. Most employees of smoke shops are laid back, cool people. Congrats to him for losing a customer and many more if I can help it.

I asked what flavors they had and the girl on the phone said "I can't have this conversation, it's…read moremaking me uncomfortable" when I asked if anyone else was there she said "no it's just me unfortunately". Very strange and unnecessary experience, I just wanted to know what flavors they had before I drive over. Very confusing and unpleasant

Got a Volcano yesterday! The service of this place is unmatched. Shoutout to John. They will always…read moreget my business

The employee didn't ask the person in front of me for ID, but asked me for mine. I forgot my wallet…read morebut had photos of my ID, which were refused. I understand ID policies, but they should be enforced consistently if there are signs saying everyone will be checked. The person ahead of me wasn't asked at all, which felt unfair.

Amazing place very nice people almost they have everything which I love to be there I recommend…read morethis place for everybody

Amazing smoke shop in this plaza they got everything you need the people in there were very kind…read moreand nice great customer service

Best smoke shop in town they have everything you need very good customer service that guy in there…read morewas very kind

It takes a lot for me to want to write a review for a smoke shop, but wow these guys go above and…read morebeyond what anyone should expect out of a smoke shop. They are welcoming, friendly, and knowledgeable. But most importantly, they embody the very best qualities of the local "mom and pop" style business that is so rare these days. I stumbled upon them having left my vape and wallet at work and craving a hit BIG TIME with very little funds on me. Sensing my desperation, one of the guys there offered to front me a vape and said I could come back when I had my wallet to take care of it. Experiences like this are what I miss most about my time in rural America. Obviously it felt great to get my nicotine fix after a long day, but not nearly as great as the feeling trust and community. PLEASE SUPPORT THESE GUYS

Best smoke shop. I've been to so far with customer service, friendly, helpful, and they have almost…read moreeverything you need, highly recommend!

I definitely like this Smoke Shop customer service! They help me with all my questions, and a young…read morelady Alexi was very professional and truly helpful! Thank you Alexi and Team!

Great service best prices in the area The guy is amazing…read more They have great variety of product

I've been a regular customer of Raw Smoke for a few years now, their front desk manager, Malek…read morealways makes my experience pleasant; besides, the products he sells are economical and very good in quality. I'll keep coming back to Malek. Thank you

Abdul is the best cashier ever. Lovely conversation every time about our lives. Very knowledgeable…read moreabout all the inventory and prices etc. Remembers customers and builds real relationship and ambiance

I've come here plenty of times and the owner has been harassed many times when I've come…read more He is always calm and collected, and if you're here for a transaction between a customer and merchant - you will not be disappointed. Five stars no complaints at all from my end Help small businesses

This guy is great! Also. Great selection! Highly recommend coming here!!! They have all sorts of…read moreselections when it comes pipes

Best smoke shop in all of Palo Alto hands down. The service is top notch, they have everything you…read morecould ever need, and the best quality products. I'll definitely be coming back!