Great head shop they got everything a nice selection of vapes etc. and decent prices, try it out

Whoever is the lady who worked this morning needs to take a customer service class because she was rude as hell. I will never come back to this place or recommend. I spend thousands of dollars here and no more because of the rude lady. read more

Great Vape is a fantastic shop. The folks that work there are always pleasant. I love there late hours it makes it convenient as I tend to procrastinate during the day. They have everything you need! At the end of the day this Great Vape location is my local shop. read more

darwin is the best guy, he help me and was very nice. the price's was good compared to others read more

Great Vape - Vape Shops Near Me - Sunnyvale, California

Been coming to this store since it opened. Never had a problem. I am ALWAYS polite 100% of the time. Punk behind the counter Saturday 5/10/25 11 am starts giving me an attitude for no reason. I treat people the way I expect to be treated. If you are rude and disrespectful you shouldn't be working retail. read more

Service is always great and products are always available! Best vape in the area. They also have so many RAW products.

It's great, the staff is helpful and friendly and their selection is great. They have new stuff as well

Love the discounts and earning points. Wide range of flavors. Multiple devices. Clean, organized, knowledgable staff, what more coukd you ask for? read more

This smoke shop never disappoints. Very large selection. They always have what I need. Staff is always nice and helpful.

It's in a good location, good hours, with knowledgeable and friendly staff. Check them out

Super nice friendly staff. Large selection of all types of juices. Great value, would recommend!

Can't go wrong here. Employees know what they are doing and are fast to answer any questions.

Great place, good location, friendly staff! Been coming here for the last few years, and I've never had a bad experience. The selection of disposable vapes is good. read more

Been coming to this store for years. Never had a problem buying juice or coils that I need. Since May there's a new guy working there who is an absolute prick. Worst customer service and clearly doesn't care about return business. I love coming here and love all my interactions with the other employees. Never had an issue until this guy started working there. read more

Better service than the vape stores in Moscow. Employees help with the wide variety available.

Have had several amazing experiences with Clarissa, she's so helpful and always has great product knowledge and knows what's in stock. I called earlier today to know if y'all were open her her immediate greeting response (before I said hello) included the hours she was open! I asked her if she got a lot of calls and she said that was something she came up with on her own! Amazing process to smooth out customer inquires! Great service, super friendly, and all around great personality! Great Vape is so lucky to have her! She's made this store the smoke shop to go to!! read more

Total Jerk behind the counter today, March 26 2025. I will give two stars because they have flavored Geek Bars. When I asked what flavors they had though, the clerk cops an attitude and will only tell me what colors they have. Now, Geek Bar has many more flavors than colors, so that is no help. I tried to explain this to the clueless clerk, but he called me a dumb ass and refused to simply read me the names of available flavors. Be better, 'Great' Vape!​ read more

Fast and friendly service. I'm bumping them up a star just because they have lychee juice.

Good deals and friendly staff!!!! They have everything here and definitely try them out!

Charged me $42 for a disposable vape, would not come here again. I know it's Bay area pricing but sheesh that's too much. Guess they're really trying to help you quit with those prices. read more

Great service and hospitality. The staff was great and I got helped out with their wide selection immediately!

great staff and overall experience i enjoyed my time here. the staff was also extremely helpful and friendly read more

The Service was really good. Great selection as well. Salesman was very courteous and helpful

Great customer service. This shop got a lot of variety of products for you to choose from!

Great experience and friendly environment and helpful staff. Easy in and out service.

Really great customer service and support by helpful staff who are knowledgeable prices are so much more affordable than any other smoke shop and just go check it out for yourself read more

The website doesn't work well (when it works) and tonight not at all. I called the store where you can pickup your online orders and there was no real concern expressed. "yeah, it's just the website acting up". The website is showing a "blog" - not even the storefront. Get an app together or fix the website, please. read more

Great Vape - Website totally down - terrible when it works. This is ridiculous. - Vape Shops Near Me - Sunnyvale, California

Extremely friendly place. Staff was good. Excellent choice of flavours. one should must visit.

Appreciate how they include a little gift with every purchase over $26. The more you spend the bigger the gift

At this visit on New Years Eve will have yo give a meets not exceeds rating I'm okay little more crowded than normal but always only one person on staff I had gone in for a specific juice and now being the third time they didn't have it , they could not tell me an approximate time , which with Covid , more accepting What I would recommend to management is that staff offers up like selections in other brands , when I asked it was always vague or not sure answer. Honestly , I would of tried another brand , but no knowledge no buy I have notice prices seem to have gone up a little at this store , but due to lack of online availability and reliability would say not bad increase Enjoy read more

They charged us over 20$ for a 3$ replacement glass, we bought 2 of them, and both of them turned out to be fake. Neither was pyrex and they both cracked from regular use within a week of installing them. (for reference the original glass lasted over a year and only broke because I dropped the rig off a 2 story balcony.) The first replacement one cracked while it was literally just sitting on my desk. I wasn't even touching it. I think it was due to heat, but an actual authentic pyrex tube would not have done that. I wasn't even in the room when the second one cracked, I'd left it sitting on my desk and when I came back it was cracked and leaking. The authentic pyrex for this tank is msrp of 2.99 on the manufacturer's website. Where this shop gets off charging so much for fake ones is a mystery. I had to send boyfriend because I am immune compromised, and he didn't know enough about how much this stuff costs to point out that was too much, if I'd gone with him I'd have stopped him. As it is we are out 40+ and I have no bulb for my tank now. I saved the packaging from one and both cracked bulbs, maybe if I ask the manufacturer for help they can replace them, but I am still pretty annoyed at the rip off. read more

Great Customer Service Always!! I Always Get All My Disposables From Here!! Joey has been really great every time i came in to great vape, two weeks ago i bought a puffco proxy from him and its been doing great he helped me with tips and tricks for it as well. he always chats with me for a few minutes as well, cool guy, darwin is a huge help also! their staff is awesome come here!! read more

TERRIBLE, DISAPPOINTING, UNACCEPTABLE WAY TO DO BUSINESS I came to Great Vape for my FIRST and LAST time ever after work to buy my first Juul device and a menthol 4 pack of pods for it on 7/5/21 as I recently have quit smoking. Simon helped me out with my $76.28 purchase and all was well until the next day when I opened the new Juul package only to find out that my device was not working at all. After trying three different pods and even charging it for an hour, I concluded that my device must have been defective. I figured I would come back to Great Vape the next day to exchange it for a good, working one since the receipt I have states: "Hardware Return Policy: 30 days free return for exchange or refund if it's manufacturer defective." I came back during my lunch break on 7/7/21 and Jarold was there to help me resolve this issue. I explained what was happening and he proceeded to try to adjust the pod's contact points with a pick. After realizing that did not work, we tried a new pod with no success. We proceeded to charge the device (no success) while he phone contacted his manager Chris about doing a return or exchange. (His manager Chris was at another store location) Since manager Chris did not respond for the next 15 minutes or so, Jarold proceeded to offer me the sale of another Juul device in the meantime. Believing that the approval from manager Chris would not be a problem due to my Juul device being a defective hardware issue as stated on my receipt, I bought another Juul device. 5 minutes later Chris calls back, denying my request to return or exchange my defective device, stating that I need to contact the Juul company myself for a warranty replacement. I asked when Chris would be in next to speak to him personally, but was told he bounces around from store to store with no set schedule on when he would be in. I left Great Vape feeling ripped off, upset at the situation, and regretful with my decision to come here. Unfortunately, I was unable to return or exchange my obviously defective device at Great Vape as clearly stated otherwise on the receipt. To me, this is a terrible, disappointing, and unacceptable way to do business. I am now stuck with 2 Juul devices and the unnecessary headache of having to warranty the one I won't be needing anymore with the Juul company. Do yourself a HUGE FAVOR and AVOID Great Vape. I don't recommend any place that does business in this kind of way. There are many other smoke shops in the area I will be taking my business to from now on, you should too. read more

Great Vape - Vape Shops Near Me - Sunnyvale, California

Great Vape is an awesome spot to check out if you are looking to quit smoking cigarettes and want to try vaping! This spot is under new management, the owner Sean who helped me out broke down every display case and flavor down to the T. I ended up purchasing an "Alien" vape which I was told is a good investment for moding out in the future. I ended up buying my girlfriend "Smoking Vapor Mi-1" because she wanted to quit smoking too she ended up loving it and smokes her vape everywhere ... that you can! I have gone through a good amount of my juice (kiwi dragon fruit) that I want to get more juices. There are 4 main reasons why Great Vape is dope! 1) They know their products and juices and can tell you their experience and preferences, which helped me with my purchases. 2) There's a bar... not a bar to get shots or a beer but a bar for juices for your vape. I couldn't count the number of flavors he had but it's literally a wall of vape flavors. It's pretty bad ass because you can taste test all of them basically. 3) It's totally relaxed inside, tons of seating to chill, a couch to relax on n a arcade game (I didn't get to play it or see the title) that said "FREE PLAY" and they have non alcoholic drinks for sale (sobe, monster, water, etc.) which seems dope cuz you and a friend or two can bring your vape, watch the Warriors game, listen to music and try some flavors and post. 4)This place supports local artists! Behind their display case they have over 30 piece of art up for sale all made by local artists. The money from the pieces go back to the artist, and not a single penny goes to the shop. It's great to see a mom n pop shop supporting local art. If you vape, or are trying to quit smoke or even wanting to get some information about it before committing to purchasing a vape you should come and check it out and ask for Sean! read more

Great Vape - Vape Shops Near Me - Sunnyvale, California

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Not 100% happy with the service today. The little attitude i received was uncalled for. I was just asking to see 2 juices he recommended out of many. I didn't think should have not be hard. So for the shop employee to say, "i am not going to pull out many flavors, your just going to have to take my recommendation." Again that was uncalled for. I just because I wanted to see the two that he recommended that I knew nothing about. Every other time I been there, I had great service. Today, not so much. I might go back online to buy what I need. No estoy 100% contento con el servicio hoy. La pequeña actitud que recibí no fue requerida. Solo estaba pidiendo ver 2 jugos que recomendó de muchos. No pensé que debería haber sido difícil. Entonces, para que el empleado de la tienda diga: "No voy a sacar muchos sabores, solo tendrás que tomar mi recomendación". De nuevo, eso no fue necesario. Solo porque quería ver a los dos, me recomendó que no supiera nada. Cada dos veces que estuve allí, tuve un gran servicio. Hoy no tanto. Podría volver a estar en línea para comprar lo que necesito. Hindi 100% masaya sa serbisyo ngayon. Ang maliit na saloobin na natanggap ko ay walang kabuluhan. Hinihiling ko lang na makita ang 2 mga juice na inirerekomenda niya sa marami. Hindi ko inisip na hindi dapat maging matigas. Kaya para sabihin ng empleyado ng shop, "hindi ako kukuha ng maraming flavors, kailangan mong kunin ang aking rekomendasyon." Muli na hindi pinapansin. Dahil lang sa gusto kong makita ang dalawa na inirerekomenda niya na wala akong nalalaman. Sa bawat iba pang mga oras na ako ay naroroon, mayroon akong mahusay na serbisyo. Ngayon, hindi gaanong. Maaari akong bumalik sa online upang bumili ng kung ano ang kailangan ko. read more

Poor customer service. I had no choice to get a vapor because I lost it. Rude attitude. Very disappointed.

The place was well stocked but the employee was kinda rude. I had questions and he was short with answers and didn't seem to want to help. Usually at vape shops people are super friendly and helpful. This is the first place I've been to where the employee wasn't. read more

Let me start by saying I am normally not the one to write reviews. This is only my second review on Yelp and my first negative one. I just went in wanting to buy a Juul because my old ones stopped working. Was also asking for alternatives to Juul if any. The guy working there angrily said they don't. I am no expert in any of the vapes and other devices. Wanting to get an understanding of what's different between a few branded devices and a typical Juul, I asked. His attitude was horrible, answers my questions with no clarity and some type of hostility. I honestly have never felt so unwelcome... I just thought a storefront would be more welcoming instead of feeling like intentionally wanting to turn people away. The total for a Juul and a set of pods is $65.45. read more

Worst customers service to say the least. Felt unwanted and out immediately. Not to mention the the snobby attitude from the employee. Why do I even return to this place. Never going back even though they are extremely close to me. SMH read more

Thankfully they're open during Covid with strict rules. This place has helped those who don't want to smoke cigarettes. They have great flavors with a very knowledgeable staff. I'm happy these people are open! Don't close my local vape shop!!! read more