Too many mistakes. They do not seem to understand that when they blame someone else in their own organization, or act as if it is fine that they made a mistake, or pretend that they did not make a mistake, it only makes matters worse. Dealing with the errors is time consuming and stressful. read more

This practice is an absolute joke! They continually tell you one thing then back track and tell you something else. I wasted gas traveling to their shop only to be told they won't fill a prescription if you have new frames from somewhere else. Even after I was told they would initially. read more

Top notch Dr & Staff! We would absolutely recommend! Lots of choices on glasses. Very reasonable prices as well.

Dr Kim is very knowledgeable and patient one of the best in the area. She's treated my entire family for over 15 years

Friendly staff, and the doctor is very thorough. She explained things that other doctors I've seen didn't take the time to do.

My old optometrist retired and I needed to find a new one. Decided to give this place a shot based on the good reviews, despite being a bit skeptical of eye doctors located in shopping centers/malls. The doctor herself is very thorough. Indeed, she legitimately seemed concerned about the health of my eyes. Discovered that the prescription I'd been wearing for years was actually too strong for one of my eyes. Not only that, but also diagnosed that I needed reading glasses. And, yeah, apparently I did. An earlier negative review stated that the doctor would not give out a written contact lens prescription to buy contact lens online. I'm not sure if that used to be how it worked, but I can say I had zero problems getting a written prescription for my glasses and contact lens. So, yeah, if you need a new optometrist, I'd definitely recommend giving this place a shot. Good luck! read more

I have to say how happy I was with my experience. The exam was so thorough. The Dr. was super friendly and professional. She was determined to help me see to the best of my ability. I was struggling to make out whether I could see better with one lens or another. She had me walk out of the exam room and look at the pattern on the floor and across the parking lot as she switched them. I can see clearly for the first time in my adult life. Then the gentleman who helped me select a pair of frames was so attentive and gave me really honest opinions. Once he figured out what I was looking for he was running around finding potential winners. It seemed he had perfected a talent for just knowing what will look awesome on you! The receptionist even let me try hers on!! Oddly enough that's the pair I ordered and I would have never tried them on my own! I was just gonna go with my "safe bet". I have been wearing them for a couple months an still love them. read more

I ordered two pairs of glasses six weeks ago. I am still waiting. What a mistake to have gone here. I called them at 3-1/2 weeks and asked them when my glasses would be ready. They gave me a song and dance. Update: 7/28/21. I ordered glasses 6/1/21. Today I got a phone call and they said they had left a message on 6/26 and my glasses have been ready since then. I did not get that message. Why did they not leave another message? Why did they not try an email? I called them around July 10 and asked them to send me a copy of my prescription in the mail. They did that and once I had the prescription I went somewhere else to order glasses. They were ready within a week. When they sent me the prescription in the mail, did they not think to let me know that my glasses had been ready and waiting for me for a couple of weeks? I'm really disappointed in this Total Vision. I'd gone there in the past and brought my daughter for her glasses for years when she was growing up. read more

I don't write many reviews but I am compelled to do so after my visit to Total Vision and first interaction with Dr. Kim. Without going into great detail, I had a very urgent need to see an eye doctor. The front ofice staff were very accommodating as I called at noon on a Saturday and they were able to see me within a few hours. Upon arrival, the front office staff courteously greeted me and I observed them working in a very caring manner with the other patients that were being fitted for glasses. My appointment with Dr. Kim was by far the best interaction I've had with any optometrist in my life. She was very easy to communicate with and quickly understood my unique set of symptoms. After checking my eyes, Dr. Kim noticed something that caused her concern. She informed me of her findings in an extremely detailed manner, which was comforting as I gained an understanding of the underlying issue(s) causing my symptoms. Dr. Kim told me that I needed to see an opthamolgist as soon as possible. With this being Saturday, and Total Vision's normal operating hours concluded, Dr. Kim stayed with me for about 35 minutes post-closing while she called a highly rated, on-call opthamologist (Dr. Babur Lateef) to relay her findings and determine when he could see me. I now have an appointment on Monday and also have the cell phone number of the opthamologist to call in case my situation worsens prior to Monday. As I previously stated, I don't typically write reviews but want the local community to know that Dr. Kim and her office offer unrivaled optometric services. read more

I came in for a check up because lately I've been having trouble seeing far sided. Right away the doctor made me feel at ease and very comfortable that as you get older your site gets weaker. I was happy with the Gucci frames that the receptionist helped me select. They are sooo cute and i love my glasses. They have made my eye site a lot better. Thank you all for the wonderful work you all do read more

Dr. Kim is great! Receptionist not soo much! I've decided to take my business elsewhere. I have never had someone as rude to me as the individual that works in the office. I don't have time for a business that I spent thousands of dollars at over the years who isn't going to try to accommodate my needs. read more

Dr. Kim is the most thorough eye doctor I have EVER been to and I have been wearing glass for a long time now. She is also great at providing information with regard to your eyesight and will answer any and all questions you have and will not make you feel rushed. After seeing my teenage daughter, she advised her to change the distance in which she looks at her phone, tablet & TV and to come back in 30 days to see if there was an improvement. After 30 days, there was a huge improvement so her eyes weren't as bad as she initially thought. The ladies & gentleman up front are very nice and help as well with the ordering of contacts & glasses. If you're going anywhere else for your vision & eyeglass needs, you're making a huge mistake! read more

Dr. Kim is amazing!!! I have been going here a little after it opened. My entire family goes here. She's super nice and knows her stuff. She's always making sure my eyes are healthy since I have astigmatism and very sensitive eyes for allergies. Her equipment is very impressive and she takes great care. She disinfects things in front of you so you know that everything is clean. The staff is awesome. I forget the name of the woman that sits at the front but she's awesome. Two years ago I brought my infant son in and he slept the whole time. Last year I brought him in again and since he was much more active he did not stay still! She was awesome and brought out Legos for him to play with and made sure he was entertained while they were both right next to me. She also helps you out by picking out glasses that would look nice. I Love this place!!!! read more

Dr. Kim and her staff professional, courteous and attentive to customers' needs. I am very pleased wit my experience.

Dr. Kim is amazing! She is kind, patient and thorough. Let's not forget honest. Suffering from macular degeneration, other doctors had no problem with charging me extra for "contact lens training" and when I asked Dr. Kim if I was a good candidate for contacts, she explained that due to my condition, contacts are not an option. The staff are very nice and helpful! read more

Friendly people. Doctor Kim was very friendly and welcoming and really took her time with me and made sure that all my needs were met.

Poor scheduling services. I made an appointment last week for my son. I needed his eye check to update records for school. I called two days before his original appointment and my son's information has been erased. Now the day of his appt is booked as well as the following day. read more

I've reviewed this optometry office before, but I need to update because my children are also patients now. I have Total Vision five stars before and I'd give them ten stars now if it was possible. This office is extremely well run by a small staff of extremely warm, bright people who make scheduling an appointment a breeze. They understand insurance and make sure everything is clear so there are no surprises. My older daughter has been a patient for a little while but today was my younger daughter's first visit. They were both incredibly well cared for by Dr. Kim, who is the best eye doctor I've ever seen (and I've been wearing glasses for 30+ years.) We never felt rushed and she explained everything in a way that made perfect sense. She's the kind of doctor that will make my girls look forward to their annual eye exam. You know that an office is good when you walk out feeling happier than you did when you walked in! I highly recommend this place. read more

My family has been customers of Total Vision for almost 10 years. They are so helpful. Very positive environment. Excellent customer service. I highly recommend them. read more

I have been coming to Dr. Kim for over 10 years. I love her office and staff. I have always experienced exceptional customer service and she is great with my children. read more

My family and I have gone to Total Vision for several years now. The experience from beginning to end is always a great one. The staff/opticians are outstanding! They are genuinely friendly, make the insurance/paperwork a breeze, and spend a ton of time helping you select from an excellent selection of frames. Dr Kim is really great! She gives a thorough exam and helps you understand (in layman's terms) where you eye health is at currently, based off your past exams. Also, Dr Kim is awesome with my kids, which is comforting to a parent. read more

This place feels like a cozy family owned office. Dr Kim is so nice and her staff is amazing. I love coming here to pick new frames! The young lady that helps me find new frames is so helpful and friendly. I trust her suggestions and she always picks the most stylish frames for me (I always get compliments). Keep up the good work, I love this place! read more

The customer service here is awesome. The eye exam is extensive and always accurate. The eye doctor knows whst she is talking about and explains it well. They are usually busy on Saturdays so weekdays are more calm, and not too crowded. They will help you find a frame that fits your face. I was prescribed the wrong prescription at Lense Crafters in Potomac Mills Mall a few yesrs ago but after finding this place my glasses are the right prescription for my vision and I haven't had any issues with my eyes since the 2yrs I've been going here. read more

My dad's an ophthalmologist, and Dr. Kim was great, she caught astigmatism that old bastard missed. Her office was super-helpful. Hope I can keep coming back. read more

I was hesitant to go here as my fiancé and other people always spoken poorly of the service and quality of Woodbridge physicians, dentists and optometrists. My fears were put to bed almost immediately. The staff here, from Ivy to Dr. Kim, was warm and knowledgable. I highly recommend Total Vision. read more

I use to love Dr. Kim until I recently contacted her office for a contact exam. I simply just stated I needed the prescription as my contacts are extremely expensive. She stated that she could not just give me a prescription and I must purchase my contacts through her office. My contacts through her office were $499 and online they are only $160. Clearly a huge mark-up. Her reasoning was because she needed to make sure they fit. I have been wearing contacts for 10+ years. In fact, last year I purchased contacts through her office not knowing I could have saved a lot of money by ordering online and there is only one vendor that makes my specific contact lens. I am really unhappy with this decision because I really loved her, however, I love my money more so I will now find a different doctor. read more

Very happy with Dr. Kim and her staff was excellent. Very professional, knowledgeable, and courteous. Hisham adjusted our glasses and did wonderfully well. The Varilux lenses seem to be okay compared to the Hoya ID I was used to. Such a difference in professionalism from the last place I went to. I will continue coming here. read more

All I can say is Wow and Thanks to Dr. Kim and her fantastic Staff. She will be my Doctor for the eyes in the future. Thanks for a job well done Dr. Kim. read more

Dr. Kim is awesome and extremely professional!!! I had John Dr. Kims office assistant help me pick a pair of glasses. I was told they looked wonderful and were a great fit for my face, When glasses were ready I tried them on, looked in their mirror,John insisted they looked great on me. When I got home and tried to read and look down at keyboard the glasses kept falling off. Later in the evening when family members saw the glasses on me they immediately noticed that they were extremely to large for my face. I called John the next day and told him the glasses kept falling offf my face whenever I looked down and the leneses were extremely to large for my face. I was told that it was to bad that there was nothing that could be done. I was extremely upset and now stuck with a designer pair of glasses that I have never worn. I felt giving a one day notice something could have been done. I even offered to pay for the lenses if I could return the frame and pick out something else that fit. John would not work with me at all. Was extremely dissapointed. read more

My wife and I have been going to Dr. Kim for years. She is very professional yet personable. It's become like going to visit a good friend each time we go for our annual eye exams. They have quality products and her office staff has also become like family. It has always been an enjoyable experience going there each time. read more