I'm incredibly grateful for the outstanding assistance provided by NRG Transport and Andrew Kane…read more Having never transported a vehicle before, I was unsure of the process and needed to move my dad's car across several states. Andrew was consistently communicative and kept me informed every step of the way. Although the final cost increased slightly once a driver was secured, it was still very reasonable, and I completely understood the adjustment. Andrew was able to schedule the pickup exactly when I needed it--with just 48 hours' notice--and the car arrived two days later in perfect condition. Thank you so much for the excellent service!

Unreliable and worst company to deal with. Booked to have a car transported from Iowa to…read moreWashington. Driver was texting pu party and said truck broke down, it would be a couple of days. ok, life happen and we understand. After a couple of days driver said didn't know when truck would be fixed, so we went back to NRG to book another driver. Two more days go by and they finally find a driver. This driver wanted a 100.00 to book. So, being a 4 star rating on this company we did the deposit. Kept texting driver who was difficult to reach and after going back and forth he was a no show! kept calling his (burner) phone and it was disconnected. Classy operation not to mention professional, unbelievable! This company subcontracts drivers and is the worst company to deal with. The NRG sales rep said call their main number to get refund, but you guessed it still trying to get refund and the NRG blocks our calls, so let this be your guide. Reported to BBB, and will keep bothering them till refunded. I have no idea how this company gets 4 stars, but my guess is they are all false reviews. Pay the extra 3 $400.00 and just get a reliable, professional company. THIS COMPANY ISN'T LEGIT!

I took Nenas to Puerto Panaso. Smooth ride, no problems! Drivers were excellent and on time! I…read morewould Definitely recommend this company. The others over charge for the same service!!

Got me to peñasco with 0 problems , I'm 6"4 280 and I fit in the van, tight fit and need a row…read moreseat, but it git me to where I needed to be

Need a ride from Phoenix to Douglas? Transporte Directo provides transportation for $50. I have…read moredropped my aunt off at this location on multiple occasions and she has made it successfully to her destination in Douglas. The attendant is helpful and when I asked if the shuttles are ever cancelled he was honest enough to say that the 11AM shuttle is usually the one to get cancelled and the least full. The place itself is modest looking but has a lot of seating for those needing to wait for their shuttle. You can purchase a bottle of water at the counter if needed, although there is also a convenience store in the same shopping center. Each shuttle is essentially a large passenger van that seats about 10 people. Don't expect a Greyhound experience as these are simple vans. The business is very hard to get a hold of when calling so it's best to show up in person if you have questions. For anyone wondering if this place is legitimate, they are.

Super friendly customer service, and are spot on with departure and arrival times. The facility…read moreisn't in the best shape but I'm assuming they've been open for a long time.

Tufesa stepped up when Greyhound takes a turn with passengers in the wrong direction!…read more Greyhound is inconsistent with the service it provides to all customers, Leaving passengers stranded or scrambling to find another way to get to their destinations. Thank goodness there was a Better Alternative!!! I spoke with Sebastian who was bilingual and local in a US call center I asked if he spoken English and with a half second with clear understanding he confirmed that he spoke English. I explained to him my friends' last minute problem at greyhound. 1. He acknowledged the situation immediately and put me on hold. He came back with Clear Cut instructions and information from his direct supervisor of what Tufesa would do for the passenger. 2. I was able to merger the calls and he calmed the passenger distress with his voice with clear instructions of location and direction. Explaining where the station was and it gave him time to get to the station on 27th avenue. 3. Sebastian confirmed his ticket purchase text and said that Tufesa had plenty of room for him and other passengers. That was probably the greatest experience I've have seen of a competitor bus company. The service was clean and easy and I appreciate your empathy towards the people you serve as a service company! Give Tufesa a try when traveling abroad and remember this experience will help others know that there are alternatives other than the greyhound. Thank you again Sebastian @ Tufesa Phoenix call center!

On March 6, 2026, my daughters and I traveled from Phoenix to Nogales using Tufesa International…read moreLLC. I purchased 4 tickets through the official Tufesa app on February 20, 2026 (Receipt #1851-3109, total $168.48). At the time of purchase I selected seats 13, 14, 15 and 16 so my daughters and I could sit together, including one minor passenger. We arrived at the Phoenix terminal about two hours before departure, and at the ticket window staff confirmed that our QR codes were valid for boarding. However, when boarding began, we were suddenly told that our names were not on the passenger list. We were sent back to the ticket window even though we showed: * QR tickets * payment receipt * confirmation purchased weeks earlier We were left standing over 30 minutes while the bus was preparing to leave. During this time, an employee who identified herself only as "Alejandra" or "Alejandrina" behaved in a very rude and dismissive manner, blaming us for purchasing tickets through the mobile app and refusing to provide her full name when asked. While we were still at the terminal trying to resolve the issue, we suddenly received a notification in the system showing different seat numbers (31, 34, 27, 38) instead of the seats we originally purchased. This clearly indicates that our original seats were reassigned at the last minute. We were then forced to board with separate seats at the back of the bus, even after explaining that one passenger was a minor who needed to sit with a parent. This situation raises serious concerns regarding: * confirmed tickets not being honored * possible seat resale or overbooking * extremely poor customer service at the Phoenix location * lack of accountability from staff I have documented the incident with screenshots of the payment receipt, ticket folios, and seat reassignment, and I have submitted a formal complaint. I hope the company reviews what happened at the Phoenix terminal and ensures that confirmed reservations are respected in the future.

EXCELLENT COMMUNICATION SAFE & FRIENDLY DRIVER!…read moreHIGHLY RECOMMEND was flying in to Phoenix to visit some friends for a week, they suggested Az Elite Express. I called talked to Vega, texted her my flight info, she was available would call me the day before flight. Vega called day before flight said she would track my flight. Received a text as i was landing she was at airport waiting as soon as I picked up luggage let her know she would be pulling up. thats exactly what happened. Vega had a water for me, was very friendly, an excellent driver and sure knows her roads. Took me to Wickenburg. Then a week later messaged me day before, arranged a time to pick me up, was on time, drove me to airport.

Exceptional service to Mesa and Phoenix airports- flexible and comfortable ride- every time it's a…read morepleasure and makes travel so much more convenient! Let them be your chauffer - you will be glad you did!