CJ did such a bad job, we now have water leaking through the ceiling. I cannot believe how bad this…read moreplumber was.

Excellent company. l phoned and immediately reached Tony, the owner, who listened to my problem and…read moretook time to discuss it. The next morning at 8:30, his team arrived, and within an hour, diagnosed and fixed the problem. They answered my questions and explained pricing, which is less than many plumbing companies in our area. I have used the company several times and always been extremely pleased. I highly recommend them.

Great customer service and an honest man! Just moved to Virginia so my partner and I were looking…read morefor someone within our budget and he was the perfect guy. Another plumber quoted us 4-17x the cost of what he charged which we figured didn't sound right. Very affordable, good communication and efficient. He checked out our problems and got the job done the same day. Will definitely be sticking to him if we have any future needs. Would recommend.

Pat does good work as a competent plumber and at a fair price. I feel confident that he is honest…read moreand he'll do what's best for our home.

My hot water heater started leaking water everywhere and I needed to get a new one ASAP. My first…read morequote was from Michael and Son's (beware) and it was for $2800. Smith replaced my water heater for $1575, the least expensive quote I received and he did it the same day! Very nice fellow and good work done. Will be calling on him again!

I have used smith plumbing for many years now for renovation work to new construction. Their…read moreexpertise and prompt manner has helped maintain my level of customer satisfaction as a general contractor. I have recommended them through the years to my customers for all their plumbing issues.

A job to fix a frozen, burst, outside spigot became the start of several significant repairs that…read morecould not be postponed... all the week before and week of Christmas. I had not heard of this company but was impressed by their website, particularly the pricing section, and their responsiveness. Gill, the primary plumber, was thorough, respectful, and transparent. For each of the 3 jobs, he assessed the problem, came up with a solution, and provided me with a proposal and quote for the job. This also included costs of any potential additional work that might be required. He took pictures of the issues for the biggest job in the crawl space and carefully explained the options. There were no surprises. As work went into Christmas week, he had several others join him to get the work done who were equally informative. The resultant work is impeccable and I can relax. Gill examined all visible plumbing to insure there were no other problems. He also provided estimates for several future repairs, one requested by me and one he anticipated would be necessary in the future. I live in a 100+ year old house and these kinds of issues are a little scary because surprises abound! I will definitely use Sunwave for any plumbing needs in the future and would recommend them highly.

This is the second time we have used Sunwave Plumbing at our home. Their office is very organized…read moreand communicates well. The guys that came for the repair were friendly, knowledgeable, and got right down to work. They found an additional problem which was easily rectified at the same visit. The additional item could have become a real issue if left for later and we appreciated their thoroughness. Their pricing was normal for the work performed. We will call them again when necessary.

My Mom is 99 years old and a bit of a neurotic clean freak. Her kitchen sink 2lrg and a mid small…read moresink with a disposal, was severely stopped up. We ran out to get a proper plunger and Mr Plumber ... it went down a bit and she was over the moon... as dishes piled up beside it. The water had drained but it filled again and there she was trying to plunge it determined not to have to pay an outrageous plumber bill. We'll Fetch came first thing fixed them ( all 3) from any future stuffing... and they will be returning to repair some electric issues as well... when told the cost she said... is that all... if I'd known you were so reasonable We'd have called yesterday... ( which is what I did anyway...) They also cleaned up after themselves... (except for that pile of dishes)... can't thank those fellas enough, for coming first thing and doing such a great job!! You'll be our go to handymen from here on out!!!

I called and scheduled 3 simple plumbing repairs 2 weeks in advance. The tech showed up without…read moreproper tools and materials to do the job, even though Fitch knew exactly the work that needed to be done. I was told they would have to come back another day to complete the work, and we scheduled for the next day. 10 minutes after they were due to show up, the scheduler, Nola, called me and stated they would not be sending a tech until I agreed to their price of $861 to lay a foot of copper pipe to an existing line and replace an outside spigot. The work was supposed to be done hourly on a time and materials basis. I told her I thought the price ridiculous and shared my dissatisfaction with having to be pinned down waiting another day to have a tech come to do the job they were unprepared to do the day before. I was told I was being "rude" for having to explain to her how I had been inconvenienced (because she asked me that question). She said she would have to talk to her service manager to see if they could even send anyone and would call me. She never called and I called her back and let her know I had been a customer at Fitch for 23 years but will no longer be using their services ever again. John Fitch used to run a decent company, but now the customer service is horrible, the techs are unprepared, and they try to price gouge the customers to make up for time lost due to their own errors.

Great guy, great and prompt service. Went above and beyond to help us. And fair prices, too.read more

The review should be a 10+ not a 5. Jim, was very professional and more than honest and fair what…read morehe charged. He went above and beyond what we asked him to do. As a former Marine he certainly epitomizes those values. He should be your first call for plumbing problems!!!!

They were right on time, kind, thorough, friendly, knowledgeable, and I thought the price estimate…read morewas reasonable.

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

Kevin performed several services: replacing wax rings on two toilets, fixing a broken pipe,…read moretightening up a sink faucet, and fixing some slow drains. He was polite, respectful of our belongings, cleaned up after himself, provided an up front assessment of what was needed and his recommendations, came back promptly after going out for parts, reviewed all the improvements he made, and summarized some warning signs and a list of (if they happened) things that meant he should come back to tune up his work some more. This was a cost effective experience. He is definitely the best contractor-type person we've found in Charlottesville. We will call him again and recommend him widely.

Kevin is the best, most honest, and hardest working plumber in all of Charlottesville! He's been…read moreserving the area since 1979 and has experience with big jobs and small. His prices are very reasonable, typically way cheaper than other plumbers, and he really knows his stuff. Support your local small businesses!!!