My date of service began the two night protocol on Dec. 9, 2008. On Dec 24, 2008, I completed my appointment with DME Coordinator at the Pond Springs address. He spent approximately 20 minutes with me, explaining the CPAP machine and mask and its settings and use. They outfitted me with the Resmed S8 Elite II machine kit with the accompanying heated humidifier and hose ($899 MSRP and available anywhere on the internet for less than $600.). They also provided me with the Resmed Swift LT nasal mask ($159 MSRP) and Resmed chin strap ($12 MSRP), the last two items I paid for directly at the time. I also said that I would pay Total Sleep directly, at that time, for the machine kit. He said that it had to be processed through the insurance company, and further, that my insurer required that I rent the machine for six months as opposed to allowing it to be processed for insurance at that time, but that after six months I would own the machine through the six months of rental payments.
For the twenty minutes on Christmas eve I received a bill for an amount in excess of $1900.00. This was only for the appointment itself.
Shortly after the $1900+ billing I began to receive monthly bills representing the rental billing for the machine kit. These bills were for $800.00 each month (for a $600.00 machine). After I received the second one, figuring they were billing me for the machine itself, not for 'renting' it. I pointed out to my claims rep. that, in addition to the cost of the sleep diagnostics, and the nearly $2000 for an office visit, they were apparently billing me rent of $800.00 a month for a durable device that cost less than that to buy. They told me that after 6 months the covered portion of the rental would pay for the machine in full confirming what the TSD technician told me. And so for the first six months of this calendar year, I was billed $4800.00 for rental of a $600 machine. And on top of that, was billed a further $1600 for a total bill of $6400.00 to rent the machine. I've paid, directly, more than $600.
Don't even think of going to this place. I've filed a complaint with the BBB and other consumer fraud offices in Texas and other areas where TSD operates. read more