I am just going to post the email conversation from the Austin Heart Hospital addressing my concerns about how I was treated by Vital Sleep...
Hi there,
I did confirm with Vital Sleep that they no longer ship the sleep test to apartments, because FedEx was having issues of loosing the packages/ dropping the packages off to the wrong apartments. Is there a family member or friend who has a house who you could ship it to their address? They also do an in lab study, this would be where you would go to their facility to conduct the study.
Please let me know if you would like to go forth with any of these options.
Ella RN
Good Morning,
No. If this company is not responsible enough to service people who live in apartments then they should not be in business. if this is the only company you use, you need to reevaluate your decisions about how you care for your patients.
No one should be subject to their incompetence and prejudice against apartment dwellers.
Regards,
Floresa Williams
Vial Sleep phone number: 800-892-9994
Good morning Nurse Ella O,
Thank you for providing the telephone number to Vial Sleep, however, there is no way I would trust a company with such sketchy business practices. If you have no other company that can provide this service I will not be participating in any sleep observations.
Regards,
Floresa Williams
My first contact with this company was via text. They texted me their number and I called them. A automated system answered first. Then a woman got on and said, "What do you want?" My response was, "What company is this?" her answer was angrily, "I told you"
Me: No you didn't.
Her: Yes, I did. I will transfer you to someone who will help you.
Me; Held the phone for five minutes with no pick up.
I called again the automated system answered again. Another woman answered she was not very friendly or professional but she was not rude.
She transferred me to another woman who took my name and asked me to verify my address. When I gave her my apt number she demanded to know why I did not live in a house. I told her that the majority of the people in the US do not live in houses. She then told me that they do not deliver to apartments. For me to receive the equipment for the sleep study I would have to give a credit card number. I was appalled. I did not give her my information.
When I conveyed this information to the nurse and the Doctor at the Austin Heart Hospital they were astonished that this provider would behave in this manor and demand a credit card when they took insurance.
The rest of the saga is provided a the beginning of this post but I would advise anyone patients or doctors not to recommend this company. I wouldn't trust them with a cat (I hate cats). read more