Our home caught on fire back in August and we decided to work with total restoration. This company is AMAZING and our project manager Tim was AMAZING as well. My husband and I had no complaints and were so happy our house was finished within four months after the fire. Tim and his team worked so hard to get things done and they were always there for us if we had any questions. Lauren was also AMAZING and very sweet when had questions for her as well. Thank you total restoration for everything you guys have done. We appreciate you all and are so thankful for you guys! read more

If it were an option to give Total Restoration 10 stars I would! I cannot speak more highly of this company and the individuals they employ! I have been working with them over the past 2 months to recover from an arson fire that happened at my apartment complex and they have helped make this very unfortunate situation bearable. Their quick communication, kindness, and genuine care for their clients makes them so great. I would recommend them to anyone! read more

I had storm damage from the tornado which hit in late March/Early April. The Insurance company issued them a check for the full amount of the repairs in mid April. The work has yet to be completed. Every week is another reason why they are unable to finish. I would avoid this company if you have other options. read more

(Indianapolis, IN) We had water damage at a home we recently purchased and things were going great working with Total Restoration as far as the assessments and estimate. However, when it came time to get scheduled, they all of a sudden told me, "We will refer you to another company. We had a lot of recent turn over and won't be able to get you in until after the holidays." So they referred me to someone who works for "Gutters Plus" who was a joke and told me, "I THINK I can try to make it look good, but I can't guarantee anything." I called Total Restoration back and said we were fine waiting until after the holidays, but they told me that they just "couldn't do our job." So, we had to start back at square one. At the end of the day, when all was said and done, we finally got our repair done, but not until after Christmas anyway. read more

Please don't hire Total Restoration. We had a house fire in 2014. The work they did was horrible and basically so unprofessional. They hire outside help. They do everything half way, they put our doors on backwards, we constantly had water leaks from the roof we had put on, unfinished dry wall, clumps and lumps around every door and down stairs. They are so stupid, they put our kitchen island 2 feet from fridge. Of course we had them move it. Still have water leak in family room, because they wanted to save money by not removing, retractable awning. Nail pits on ceilings, not to mention we are still finding roofing nails on ground. We called our insurance company to stop payment, but it was to late. I have pictures of the poor workmanship they offer read more

Great place to work, the owner and staff are deviated to taking great care of homeowners in their time of need and making a positive impact on the community! read more

3 months ago I found a issue with my dryer vent being apart in my ceiling and years of lint exhausted into the rafters. Further inspection found moisture and mildew along with siding damage to the exterior. I met with Caleb and my insurance adjuster and we settled on what needed to be done and the estimated cost to repair. Insurance paid me after subtracting my deductible and that's when things went bad. My project manager Lance Stewart was 2 hours late to go over the time line and work they were going to do and answer any questions I might have. I asked how long I should expect the repairs to take and he explained he is instructed to tell everyone 5-6 weeks but he felt it would be done in 3-4. I was happy with that and paid them the %50 down to start the work. That was over 5 weeks ago! I started reaching out to Lance after the 3rd week and have left him 6 messages on his voice mail and 2 at the office. Only once did Lance ever answer and 1 time he sent a text that stated he was in a meeting and would call me back. That never happened! I finally called the office and asked for upper management and was told someone would call me back. When the manager did return my call a few hours later I was told they could not find anyone to do the repairs at the price I was quoted and also submitted to my insurance. I asked him what was there that could be done and was told "nothing, I cant help you." When I asked what about the money I already paid them 5 weeks ago he said that he will submit a return with the girls in the office. Meanwhile I still have holes in my ceiling and wall and a exhaust tube leaking into the rafters and have not received my refund. Curtis G. read more

Total Restoration, did a big water loss at my new home, did so well and the people were genuine and caring. So impressed with the people I went to work there. read more

I contacted Total Restoration about getting an estimate for repair work following a fire. Mary, in the office, took all the information, and she requested that the tenant be available to let the estimator into the property, and asked to see the estimate from the insurance company, which I provided. But on the scheduled day, the estimator, according to the tenant, who took off work to let someone in, didn't show. When I asked Mary about this, she said she would check. Then silence. I then emailed to ask about what happened: silence. Subsequent phone calls were not returned. Follow-up emails, ignored. Lost a precious week from this stone-walling. A total stranger would afford more courtesy than this outfit. Contact at your own risk. read more

Highly do not recommend this organization. The PM is young and arrogant. Investment is not worth triple the cost that they charge versus other similar providers. read more

Please take this as a place holder for a write up on a 3 month shipwreck!! In the meantime, sit back, relax and search for another place for your needs!! read more

Do not use. They have deceptive billing practices. They provided no upfront pricing and charged for work they never did. Try to charge for after hours work that conducted during normal business hours. I would never recommend them to anyone. They charged more for the removal of my basement flooring than the install. Stay away from this completely dishonest business. read more

Terrible customer service, committed insurance fraud, billed for labor and materials never performed and the work they did do was sloppy and incorrectly done,never had a project manager ever at my home to oversee their workers and Total Restoration subcontracted out alot of the work with my knowledge or consent...even after I told them up front I didn't want any work subcontracted out and they said they don't use subcontractors but then went against my wishes and did, Total Restoration went against my homeowner's insurances estimate and increased the allotted amount approved from insurance by claiming "work performed after hours"; however, it was during regular business hours...Insurance quoted $7K for the dryout of my home after it flooded; however, Total Restoration billed me for $10K, I had to file a police report for $8k worth of personal property their employees and subcontractors stole from my home, Total Restoration's employees and subcontractors damaged multiple walls, left holes in the drywall, and damaged my furniture and flooring, their employees constantly smoked cigarettes instead of working on my home and left cigarette buds all over garage and yard; as well as, empty beer and soda cans, I contacted both owners (Cleve Morton and Tim Bach) MULTIPLE times (via phone calls,emails, and text messages) asking the owners to please get involved and manage the project on my home personally moving forward as there was never a project manager overseeing the workers and subcontractors; therefore, my belongings were stolen and the workers were unskilled and causing additional damages to my home and personal property than what was already damaged from the initial flood...Cleve Morton apologized and said he would rectify all the wrongdoing that was taken place at my home and promised he would personally come to my home and supervise the workers moving forward but then he never showed up and would not return my multiple calls, emails, or texts. Therefore, I tried contacting the other owner Tim Bach again and he said he would come do a walk thru with me and assess all of the damages Total Restoration caused to my home and personal property but then the next day Tim Bach texted me saying Cleve Morton (the other owner) advised him not to meet with me and that I would have to use Cleve as my point of contact; however, I could never get a hold of Cleve which is why I was contacting him in the first place. Bottom line: Total Restoration did not restore my home to is previous condition prior to it flooding and actually made matters worse and caused additional damages, the owners never rectified the situation as they promised and refused to answer my calls, emails, and texts, the owners refused to come to my home to perform a walk thru of all the damages, I already handed them over the entire $17K insurance check for the repairs and mitigation and not only did they not complete the scope of work as set forth by the insurance adjuster, billed me for $23K. I have lost a great deal of equity in my home due to Total Restoration not completing the scope of work as set forth by the insurance adjuster, the work they did do needs redone, and I have additional repairs needed from the damages their employees caused. However, I don't have the money to get all the necessary repairs needed since I gave them the entire $17K insurance check in the beginning and should of waited until all the repairs were done and a final walk thru was performed...lesson learned. I am heart broken because I have worked so hard for my home and everything I have and they left my house in poor condition. Furthermore, I don't have the money to replace the $8k worth of personal belongings they stole and turns out filing a police report for theft was just a waste of my time and the police didn't take any further action against Total Restoration...all I got from filing a police report was a card with a case number to put on my fridge.I wish I would of had more time to research contractor reviews before hiring them because I would have seen that there are a lot of negative reviews and complaints against Total Restoration on the internet; however, since my home flooded unexpectedly and needed immediate action, time just did not permit. My hope is that me sharing my heartbreaking experience will spare other home owners from being taken advantage of by these scam artists. Please do your research before hiring a contractor and learn from my painful lesson. God Bless. read more