I had Rodney repair and patch my carpet for a rental I was moving out of on April 27th. I couldn't…read morebe there because I ended up double booked at my new house too. He said it was not a problem since we'd discussed the areas to repair and the cleaning needed. Because I wasn't there, he missed one of the repair spots that I'd originally contacted him about in 2023 when my dog first did it soon after I moved in. Back story is he said "I'd recommend you wait until you move out because you'll likely have more areas by the time you move out and I can do multiple areas for just a little more cost." Wow! I thought what a nice honest guy! Back to him missing the original spot, I contacted him to say he missed a spot. He said that he didn't know about that repair. I showed him the text from March 17 2026 at 12:37pm. He said I don't have a text from 2023 wouldn't help and wasn't sent from the same number (It was but we'd also discussed it in March 2026 and that's the text I sent him - not the one from 2023. He said I can come back out but you have to pay me another $100 for my time. He also commented that he lives all the way up in Noblesville which is an hour drive, which isn't relevant since he agreed to do the service. I said "I really can't pay more than the $480 I already paid for the carpet repair and cleaning." He said "I can't help you." and stopped responding even after I said I guess I have to pay you because this has to be done in a few days. No response! I had to work to find someone within a few days. I hired The Carpet Man and they took care of me. After it all I realized that the carpet wasn't cleaned well because I noticed two spots that he clearly didn't work to remove. We hadn't even seen these spots prior to the cleaning! The essential oils also smelled weird over time. At first they were nice but as it dried it smelled kind of weird. I wish I'd called Stanley Steemer for the cost and overall service but needed both cleaning and repairs, which they don't do. Moral of the story - get a scope of work/estimate on the company letterhead in a pdf via email ahead of time. I trusted the text convo and got burned! However, courts accepts text conversations as evidence. So there's that.

Rodney was awesome and super quick. He was able to get the patch taken care of in less than 30…read moreminutes. he is definitely good at what he does 10 out of 10 would recommend!

Carpet cleaning results were amazing. See my full review on google. If I ever need carpets cleaned…read moreagain I would definitely use Dale at KwikDry Indy. He doesn't guarantee that all stains will come out, but in our case they did and the carpets looked great. I did my research and didn't find anyone with a better price for the services he provided.

Quick response, knowledgeable technician (Aaron). Reasonable price. I like the low water usage…read moreand quick drying time.

Just had a carpet cleaning service completed. While the employee was nice, the results are…read moreunsatisfactory. We were told that the carpet stains have dyed the floor and there is nothing that can be done to remove them. I sprayed the stain with cleaner, scrubbed the area with a rag, and the "stain" is gone. I hired this company due to the previous good reviews but I will be seeking additional service elsewhere. Hiring a professional company was supposed to save time, but has ended up costing time and more money.

Great service very friendly and cleaned our carpet extremely well. Will surely be going back as…read moredoes a good job in little time.

My new Hero!! Big Rick did an awesome job cleaning out the air ducts and deep cleaning the…read morecarpeting in my new place. He was friendly, courteous and professional. He worked with me while I was trying to secure my official closing for my place ( date changes etc) with no complaints for the rescheduling. Will use him again and I'm telling all my neighbors what a bargain his service is!!

Have used his services multiple times for carpet cleaning. He is quick, friendly, and does…read moreexcellent work! Would definitely recommend.

Very professional and reliable company. The technician cleaned my carpet in no time, and it was…read morebeautiful afterwards. My appointment was at 11:00 am, and they were outside at 10:45 am. I love people who are friendly, professional, and on time! Will definitely use them again when needed.

I am very happy with their carpet cleaning. Was a very nice company to work with and the price…read morewas reasonable.

This company is under new-ish ownership, but I am happy that they have maintained the same level of…read moreservice and up-front pricing that they used to. I will definitely be hiring them again.

These two guys from first serve, Austin and Corbin, did in about 30 minutes what four of us…read morecouldn't achieve in 3 days and for half the price. (Just for the record they probably could've done it in less time had our carpet not previously been royally messed up). Not only that, but they came back two days later to guarantee they effectively scrubbed out all the residue left in our carpet. For context, my family came over to help my boyfriend and I clean our condo's carpet ourselves, since our cats had pretty much decimated sections of our carpet with cat urine and vomit over the years. Between deep cleaning with rental equipment and drying the carpet with three rented industrial fans, we invested about $300 and 3 days of labor ourselves. Wish I could say it was worth it, but after all was said and done, we were left with residue filled carpet that felt worse than we started (I've since been informed I over saturated our carpet in cleaning solution which left behind that gross sticky residue - don't believe the ratios on the damn bottle). It left my feet with a grimy black substance on it, and also, because who doesn't love a cherry on top, the smell of cat urine still persistently lingered like the ghost of Christmas past. Frustrated to say the least, we caved, called in the professionals, and after seeing their results I can confidently say I'll never deep clean a carpet myself again in this lifetime. Just call in the pros. The first day, they were in and out in less than 30 minutes total and that was after they sprayed some extra enzymatic solution to kill the incessant pet odor everywhere. They even came back when I'd called and said the carpet still felt sticky in some areas, and again were in and out in even less time than before. True champs. They were efficient, friendly, professional, non-judgmental (can't say I'd be the same if I walked in and saw some of our gnarly cat stains), communicated everything patiently, and they were just amazing in general. Wish I could give more than 5 stars.

Todd from First Serve committed to cleaning my flooded basement with a $2500. The water in my…read morebasement actually receded automatically. Their job was to just dry the wooden stumps and clean the basement. The quote itself was very high but I did proceed with it due to limited time and urgency. As a part of their job, they were supposed to return my basement in a cleaned state. However, they added this activity as an additional cost when it should have been part of the job. Als,they took an additional day and inflated my invoice by about 25% higher to $3050.when cleaning to the target drying level should have been their intention from the get go. Further, they threatened to lien my property and foreclose it for not paying this extra $500. They did not ask for verbal approvals for the authorization to proceed with the increase in costs. They are resorting to corporate holliganism. Giving inaccurate estimates and inflating invoices, adding additional labor and costs that should have been covered as part of their estimated and quoted work. Please stay away from First Serve. Integrity, accuracy and feedback from the customers are important but they wouldn't want to accept it.

We purchased an older home less than a year ago and had no idea how often the previous owners…read morecleaned the dryer vent. I booked a dryer vent cleaning via their website and then confirmed everything via email. The appointment was set for a 2 hour window. The team arrived on time and gave a call 30 mins beforehand. They were very polite, respectful of our home (and dog), and worked efficiently. The owner was present as well to check on one of the newer technicians. He was really friendly and kind to his staff. The vent was definitely dirtier than I expected but the team ensured everything was cleaned off the deck/yard before leaving. Pricing was fair and on par with the estimates I found online. I would recommend this team to anyone needing cleaning, etc. They made the process really easy and I'm excited to have a fully functional vent!

This is a great locally owned company. We wanted our vents cleaned before we moved into our house…read more They had an issue with their truck and had to reschedule but they were in communication and rescheduled just a few hours later. The technician was friendly and explained the process. They cleaned all of the HVAC system (including a sanitizer) and the dryer in just a few short hours. I will call them again. Our house smelled so fresh and clean when they were finished.