Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Highly recommended…read more Myself ,family members, and friends have been going to Stan for years. He is very professional and trustworthy.

My car fender was badly dented. Stan repaired the fender and it looks like new. The time line was…read morevery quick and the price was very reasonable. I highly recommend this business.

Custom Car Sound One top notch place with high quality top…read moreend products and great price and awesome service. F. Pasteris

still not satisfied with car alarm volume (very low) since 07.15.24 when i got Alarm system for…read moreextra security doors the car alarm sound volume still very low and cant protect my car. After complaining that car alarm sound volume very low I came back asking make alarm more loud They increased volume a little and told me about car alarm sound volume restrictions & they cant do more loud and I would get ticket if car alarm too loud. Unfortunately the volume of car alarm still very low and cant protect from break in and it always take place. I tested alarm and couldn't hear any alarm sounds of my car from 2nd floor apartment and car was very close the professional told me no car alarm sound volume restrictions just be careful do not bother people too long ,

Fantastic service on my Honda CRV. Joe fixed my crunched bumper, my drivers mirror and a multitude…read moreof other things with perfection. Not only did he fix everything on my car he actually cleaned the inside of my car so that it sparkles! I won't trust my car to anyone else! Thanks so much Joe and Corrine!!

great people! went to get a free estimate but Joe was able to fix my issue in about 5 minutes!read more

Do not trust this place. They hire shady people to conduct their business for them, and Dmitriy -…read morewho handled my business - was not willing to help or share in the cost to rectify the situation. Bring your business elsewhere, as this is a shady business that does not stand behind their contracts.

Excellent auto body repair and paint. Painted a classic black metallic paint Jaguar repairing two…read morecreases in a rear fender replacing and repainting tge bumper. Black metallic paint is difficult to match especially if paint is faded. Father and son team recommended by my Insurer.. A 1 repair work. You would not know the car was repaired. Excellent Customer Service always courteous and accommodating or helpful. 5 Stars!

Steve did a great job on my Lexus, and did it in a timely manner! The crew here do some quality…read morework at a fair price! A+++

DO NOT COME HERE. DO NOT TRUST THESE RATS WITH YOUR VEHICLE. Went in for a frame patch and while…read morethe work was completed sub par, they damaged the roof, tried to cover it up with tape and denied any responsibility and threatened/discouraged to fight any legal action. Very slimy establishment and only in it to scam and get as much money from unsuspecting victims. Little to zero paper trial and no contract to sign when submitting a vehicle in for service. Unprofessional and will hope nobody else falls for their trap. There are plenty of other reputable shops to care for you.

It's been a few months since we left our truck at this crap hole. Check your mileage if you are…read morecrazy enough to let them touch your truck! They kept finding more and more reasons to keep my vehicle and it had just under 100 miles driven! I think they used my truck like it was theirs! Very good at twisting it so everything is your fault. I can see why the chick isn't there anymore. Shop smelled like weed. Not who you want working on your truck and your safety! It's just the convict Les and some dumb kid. The chick isn't there anymore. and NOT "woman owned".

The staff here are very friendly yet professional. I am very impressed at the paint job they did on…read moremy car. These people are highly commendable!

I have used this auto body shop for a few years for a few different cars. John is ultra careful to…read moredo excellent guaranteed work. I think the negative review here might have been written when John was not here. However, this is no better place for reasonably priced auto repair and auto body work.

Rick does great work! Loved working with him. Very friendly and prices are good. Will go back again.read more

From the owner: We do quality restorations at a reasonable rate.read more

Took My 2018 Mercedes Benz E300 after being sideswiped the job Ricks did was phenomenal not only…read moredid they do the job right but also went above and beyond Great job Jeff who handled the claim and all the Staff at Rick's. hFor making the experience a pleasure. Michael Rodriguez

Never been to a business with more hostility then this Autobody...Beware!…read more I realize after reading reviews that many customers similarly have shared this experience. Among other issues, these guys are happy to make you promises they never intend to keep just to shut you up and move you along. If you dare to be straightforward and ask them what happened to the promise when they don't deliver, they will jump all over you and heighten the situation to an argument where all their goons come out of the woodwork to argue you! Apparently when you've been around for a while you don't care how you treat any customers and that's a huge part of why reviews should be written. They are undoubtedly the all time champions of arrogance. I've seen and heard about poor business practices happening down there to several people aside from myself and it's seems like they're strangely against policy to just keep their word about following through with insurance claim issues. It's painfully obvious who they actually work for and who they are pandering to and it's not their customers! Watch out for the game they will play where they keep you in the dark about your auto claim questions (covered items in question) right up until the point they are ready to hand you your keys. The hope on their part being you won't have the either the balls or the energy to call them out on their shady business practices.. The last time I went there they never once called me with an update on my vehicle even after multiple calls on my end for updates on the situation and a promise from my ricks adjuster that they would inform me about a covered item from my insurance company. They never did however and ignored it completely! Even when the vehicle complete date went a week over their estimate they never called to inform me of any issues or reasons why it was delayed. It was "too bad" it's was just an estimate. It's a real "fuck the customer" attitude down there by the majority of the staff. A far cry from how it was many years ago when Rick was more involved.. They are now the McDonald's of Autobody's and your order is predictably never gonna be right! God forbid you stay on them and you call to get some clarity on the situation all you get is excuses and justifications as to why they don't need to keep you in the loop! Really bad business practices in that place and after a few bad experiences in a row, I wouldn't go back. Plenty of shops out there that would actually appreciate your business! Caveat emptor!