Rich, the owner, greeted me when I pulled in. Shook my hand, introduced himself and told me that he…read moreand his wife had bought the business about a year ago. Driving through the car wash you could tell all of the features and mechanics were clean and well maintained and my very dirty car came out spotless. I'm so glad I found this place and highly recommend it. Peace33

I took my 2017 ford escape there today and I am so impressed with the service that I received!! I…read morewent in to have the interior detailed and im lucky that a young man named Chris worked on my car.when I went to pick it up I was shocked!! Chris did an incredible job and I was so impressed and surprised!!! it looked like it did the day I bought it!!! Clean Queen and the Owner Rich and his team are Amazing...customer service is the best!!! The pricing is very fair and the work is excellent !! Thanks again Chris for a GREAT JOB!!!

I've had nothing but EXCELLENT Star service at this Hands-on car wash. it's the absolute best for…read moremy Red Convertible. I get the full version. For Exterior and Interior: windows washed, inside vacuuming etc. Everyone has been friendly and never had a complaint. PS they have employees that know how to drive a Standard like my car is, so no worries about getting out of my car and leaving it in their capable hands. If you have a Canvas Convertible Top this place is great as their Nozzles don't rip through the top like power washers do. Used to get leaks going through Self serve power washers. Here my car never gets wet on the interior. Highly Recommend.

They "accidentally" put my passenger side window partially down so the interior of the car on that…read moreside was loaded with soap and soaking wet. I was given a coupon for a full service wash to make up for it. Not a refund, not an apology, and not a return of the substantial tip I left after I paid while waiting for my car. Why would I ever go back there? I've been in the past and have not had a problem. I won't go again and I'll make sure I tell everyone I know how terrible this place is so they won't go either.

My husband came to vacuum out the rental van for his work crew and this place is nice. It has free…read morevacuum for customers and today is Tuesday, so it's $5 for a car wash. Many cars are in line for a car wash though due to the rain and change of weather here. Once he finishes cleaning his rental, we will drop his off, and go get my rental from the hotel to clean it. The state has rules in Massachusetts. You can't play music as you vacuum your car. The sign says "Radios must be off at all times." I'm from Miami, Florida so this definitely won't be a great rule there since just about everyone plays music when their car is being washed and or vacuumed. I understand their rules because when you blast music, some of the music lyrics aren't appropriate and other listeners don't appreciate it. My husband most likely will be back if he need to vacuum out the van. The large vacuums are great.

Dropped by here to wash a rental car and watched to return it somewhat clean. This place is pretty…read moregood from what I could see. Drove right in and the young guy asked what I wanted to I was off to the races. It's the typical full contact car wash with the spinning brushes, I don't take my car through these. On the outside they have the free vacuums which is a plus. The grounds around the car wash are a little dirty but nothing too crazy, just typical trash and such. Not a bad spot for a quick wash if that's what you're looking for....

Hopped over to write a positive review but reserving after reading someone's description of car…read moredamage. The hood of my gently used car has so many chips in it, I'm wondering if it was damaged by the car wash. The owner has been responsive to me in the past but I have never had to seek damages. Yikes.

Does a nice job cleaning. Quick and reasonably priced although it would be nice if the offered a…read moremonthly package like many others do. It doesn't always get the whole car clean if you buy the economy wash. I've left there with bird dropping still visible on my roof,

Mike and their team are awesome. Honest service. No surprises. I won't go anywhere else.read more

I'm very impressed with this business. I went in to have a tire checked as it seemed to be losing…read moreair, made an appointment for the next day. Mike took care of it and checked the other tires as well. I was in and out in 30 min oh, and he remembered my name when I returned. He's very professional and inexpensive. I give him an A+ and would recommend to my friends.

Brought my fleet vehicle in to the Chicopee, MA. location and asked specifically for an oil change…read more They then proceeded to add on a tire rotation and wiper replacement through the fleet company without my consent. They then got nasty because I did not want to proceed and insisted the direction was coming from the fleet company. Unfortunately I didn't have the time for the tire rotation and proceeded to write up negative remarks back to the fleet company that I declined the service and was disrepectful to their team. This was not the first time this happened at this location and I will never use this service station again. Technician would not provide their name for the review or further follow up. (female from FL.).

Courteous, quick service with attention to detail! i would recommend them for oil changes and other…read morecar needs

While in Holyoke late at night I needed to fuel up so I decided to stop in at Jim's Auto Center…read more This station is one of the smaller stations in Holyoke but it has both full and self serve pumps. This station also is open 24/7 which makes late night fueling easy. The staff here is always polite and whenever I drive by I feel as though they are holding a community event like car washes. In the end this is a decent gas station. It is the one I prefer to go to when in the Holyoke area.

I feel like the true test of a decent garage is how they treat female customers. I am one of those…read morewomen who knows a thing or two about vehicles and vehicle repair, mostly due to being too broke to pay a garage to fix my car, and having mechanically inclined friends assist me in repairing my own car. My alternator went on my car. I knew this. I told them that. Obviously they arent going to take my word for it entirely, they have to be sure. No problem. I asked for them to guve me a ring once they definitively concluded thst this was the issue. I waited until 4pm the next day to call, since I hadnt heard from them. They told me my car was all set and ready to be picked up. Let me interject here that alternators take under an hour to replace, and are usually not a super expensive part, however the alternator for my car was a little pricey. At Auto Zone my alternator was priced at $184. I know garages mark the price up, and I get that. So I assumed they would probably charge me about $250 for the alternator, then an hour of labor at $75/hr (which is on the high end for this area, but ok), so I expected a total of about $350 at most. I called, they told me the car was ready. I asked the total, and was told it was $461.60. Ouch. I reserved my skepticism for the work order, hoping that they fixed something else to come to that total. Nope. $89 for charging my battery and alternator, and $350 for the alternator itself, then tax. Needless to say, that was the first and last trip my car will be making there.

Awful! They scratched the roof and hood of my car. When I called to report it, I was laughed at by…read morethe older male that works there and was told "we don't scratch cars and I don't know where you've been or what you've done". Completely unprofessional and rude. Do not waste your money here.