I bought a Haven mattress directly from Haven in Kelowna. It has been a nice change from my old…read moremattress. I have been sleeping comfortably on it for more than a year now. I thought I would write a review because its a great Canadian company and I think what they are doing with regard to charities is commendable. Its a good company in both respects. Considering how much you are going to use it, you might as well get a good one, so I suggest going with Haven. I am glad I got mine.

Company refused to take back mattresses ordered within proper time frame. Told they would only take…read moreback 1 even though I was advised by the company to order 2 for a king bed. Horrible customer service. Mattresses uncomfortable. Stay away!

Fantastic! Just moved from Vancouver to kelowna and used…read morefrogboxes. Such a great service, the boxes are clean, strong and can stack very easily. I didn't need to scrounge around for cardboard boxes, made packing a lot easier. Delivery and pickup were also right on time and very friendly at both ends. Certainly worth it for us and we'll definitely be using them again next move.

I recently used Frogbox for the first time for an in-town move in Kelowna. Having moved 10 times in…read morethe last 9 years, I have to say that this was the easiest move I've ever had to make. The boxes themselves are strong and sturdy and they were delivered on the date I indicated, and picked up on the date I indicated. James was very friendly and showed up exactly when he said he would when he had confirmed the previous day. Overall a fantastic experience and although I don't want to move again any time soon, next time I do, I will definitely give Frogbox a call. Thanks!!

These guys are the BEST!!! Very accommodating and honest. Robin, Amrita and Santiago are as…read moreprofessional and hard working as anyone I've dealt with.

Terrible communication. On request multiple times I was told they would be there on the move date…read morebut no actual email of confirmation. I was initially hiring this company to load our moving truck. However I also asked for a quote to do the actual move to another province. Multiple calls and texts I was told the quote was sent via email and not to worry they would be there on the move date. James told me sorry he hadn't sent it yet on multiple occasions because he had been busy with family in town, not in the office, etc. I continued to give him the benefit of the doubt. I finally gave up asking for the moving quote after three weeks of back and forth with James. I rented a U-haul and had there Pack Rat movers load the truck. I was referred to this company by my neighbour. In hindsight looking back she was doing a relative easy move consisting of boxes. Our move however included antique furniture, Pottery Barn furniture, Large glass mirror, and other delicate items. I had blankets ready and multiple times mentioned they could help themselves. As the move took place my dad and I continued to work in the house getting things ready and organized. The movers were respectful and polite. There were no issues there. Fast forward to unloading the truck. I also hired professional movers to unload the truck. As time went on and we discovered how things were packed on the truck it was with great disbelief. No blankets were used on anything. The movers were shocked to see how things were placed and packed together and the discovery of damage ensued. I have since reached out to James the very next day after we used Pack Rats services and sent pictures. He requested more pictures and said he would speak with his boss and get back to me on July 5th. I followed up and again explained how disappointed I was with no communication or compensation. There has been no return call or text on behalf of the company. Upon further investigation I found another customer who had a similar experience on the better business bureau. I really didn't want to have to write this review but after the lack of unprofessionalism by this company I felt it was right. Very disappointed.

We chose Jordan because of past great experiences . Our last…read moreexperience was much different. Difficulty with the contract- they wanted credit checkes even though we paying CASH. Seriously just road blocks. The job was delayed and interfered with our travel plans. They finally came and the chief installer said he had a physio appointment and couldn't do the job. Due to an injury. Shouldn't Jordan send a replacement? We are all sleeping on couches now as we have completely uprooted our home for this. We demand someone come to do the work and they send a single old guy . He laughs when he sees the scope of work and says he can't do it. Finally after threats of litigation the send a crew who bang it all down in a day. HOWEVER...every stair has a gauge in the paint. 2 gauges where the drywall need to be repaired. Multiple other scratches- and one cracked wooden blind. In the contract it says on fine print that Jordan not responsible for any damages. I will never use this company again. I will not recommend this company to anyone. I will tell everyone possible about this TERRIBLE experience. Maria

Complaint Detail / Problem Complaint Type: Repair Issues…read moreProblem: On Jan 19, 2019 this year, we purchased a displayed dining table set (a table with 4 chairs) from Jordans interiors ltd. (store #717) located at #117 1788 Baron Road, Kelowna, BC. At the store where the dining set was displayed, had a runner across the table and a vase with flowers in the center. The delivery was made on Jan 25th between 12-3pm. When it arrived my husband noticed there were marks/scratches on the table top and the delivery man also marked it on the receipt confirmed that scratches/marks as the product arrived and not caused by the buyers. We notified the store, there staff Jeanette acknowledged the problem and agreed to send their repair man (named George) over to fix it for us at the cost of Jordan. George came about a month after the purchase due the both ours and his schedules. He looked at the marks/scratches and said he will return with tools to repair. We waited patiently but each time we follow up, it seems he can never schedule us in. We later on found out his wife was sick so we can appreciate his situation. However, we are well into May and 4 months had past. We received a call last Friday May 10, from Jordan's representative Jeanette, informing us that there company WILL NOT HONOR THERE PROMISED in covering the repair costs. This instruction is given by the Director. Our issues are: 1. if we knew about the scratch before the purchase then we may choose other alternative furniture in our selective list. 2. Jordan acknowledged the defect and agree to look after the repair costs 3. Four months after the purchased, the director reject the repair costs which was promised so long ago. (if it was against there company policy why not state it at the beginning of the purchase? All we wish is to have the table repaired as soon as possible as promised by Jordan's interior. Now, we are stuck with over $3300+ of the damaged goods which Jordan managed to disguise the flaws and sold it to us. Hope no other consumers in the future will have to go through the same experience like us. Buyers Beware and CHECK ALL YOUR GOODS well and thorough from Jordan.

very expensive. tried to deal with them some and the sales man hung up on me. no coolread more

Excellent service by Zane and his fellow associates. Glad I gave them a second chance, I apologize…read morefor my previous review. All of his recommendations were spot on, everything works perfectly and well within my budget. In store warranty on my parts purchased without having to get an upsell is a huge bonus. Thanks again Zane.

I received very good help in the garden centre from Elaine. She was cheerful & accommodating in…read morehelping me find the plants I wanted to purchase.

I got carpeting at Home Depot. they patch worked the underlay with big gaps... which caused deep…read moreseam lines in my new carpet. I contacted them, they came back, ducted taped the underlay and reinstalled a 'better' carpet which is likely the crap they couldn't sell and added waves, lines, duct tape humps, cuts in the corner that were too long and a fat big dark stripe down the middle of my room. I paid thousands for this junk. Aside from the creepy men who came in to my home hitting on me making rude comments. I have contacted them, with no solution for months and their customers solutions threatens me schedules to destroy my home and rip out the carpet without any talking. Absolutely AVOID the flooring dept