Incredible service! Sezal Sharma and another staff member went above and beyond to help me prepare a bunch of materials and find the best items all the while ensuring I got the best bang for my buck. This is definitley the best customer service I have ever recieved at a Staples! read more

Really unhelpful staff. I was there to use the printers and to mail something, and the staff was laughing rather than helping. I explained I never used their machines before, and my card was not working. They laughed instead of helped, so I walked out extremely angry and upset. read more

just stopped in the store to pick up some elastic bands... Paid at the cashier... The cashier called up another customer while I was still putting my wallet away in my purse and didn't even ask if I wanted a bag very very very very very very very very rude... Not sure how many people would like to have other people snooping in their wallets and purses read more

Every time I go to staples I am always impressed with the staff there . They are always helpful and customer service is great . I went there today to purchase a laptop and the salesman was excellent. He didn't pressure me into buying one. He was very knowledgeable and that helped a great deal . I bought myself a new MacBook and was very satisfied with the price and service . Highly recommend. read more

Staples - Office Equipment Near Me - Kelowna, British Columbia

Great service from the whole team in the printing, copying, shipping department. Friendly, helpful and really knew their stuff. Perhaps the best Staples I have ever used for biz services! read more

I went in to Staples on Dec 12, 2018 because their flyer indicated that the headphones were on sale for $399, effective Dec 12, 2018. When I went to pay, it came up $449. I indicated that the flyer said $399 starting today. After waiting a while, the manager came over and told me that the price was going to be reduced on Dec 14, 2018. He said, aggressively, that I should "be sure to read the fine print". He clearly felt that I was some idiot that had walked into his fine store and was trying to initiate some scam. I then said, "ok, I will just go elsewhere and have it price matched." But, out of the kindness of his heart, he would give me the $399 price. The attached screen shot picture (if I can figure out how to attach one) clearly shows the date in the online flyer ... Dec 12. Yes, very clear in the fine print ... Dec 12, NOT Dec 14. All this was done in full view and earshot of all the other customers. He thought I was an idiot, and was intent on embarrassing me. Absolutely horrible customer service. read more

Staples - Online flyer showing price validity from Dec 12, 2018 - Office Equipment Near Me - Kelowna, British Columbia

If I could do a zero star rating I would I went to buy office equipment for my business minimum 5000 dollars worth and because I didn't have a mask as mine got ruined I got refused service despite the young girl behind me wasn't wearing one and was allowed so staples discriminates and lost 5000 dollars and for what ?? So the little boy with little big man syndrome could feel like a big boy?? Don't waste your time with staples go to Walmart there way better better service and products and prices read more

Staff are SO arrogant and ignorant. Went up to a young woman to ask her if they had card-stock paper. She proceeded to roll her eyes at me and then ignore me, so I waited a minute and then went back up to her in case she misheard me. She then took me over to the wrong section, I was understanding as English wasn't her first language, and proceeded to try and explain that I was looking for PAPER. She then said 'No' and walked away and proceeded to ignore me and purposely avoid me as I made my way through the rest of the store looking for items. Many times I actually caught her glaring and rolling her eyes at me even from across the store. I was as polite and patient as I possibly could've been. This staff member in particular also had an ordering mechanism in her hand, which has me assuming that she isn't a new staff member that may simply be confused. When will this place start hiring staff that actually know how to be? Will not be back if this kind of service continues. read more

March 5, 2012 Today, I phoned the local store looking for item #819xxx. I was told four units were left in stock. After work, I went to the store to follow-up and complete my purchase. I spoke to an associate who went to collect my item from lockup. To my surprise, he came back to tell me the item was no longer for sale. He mentioned something about all four items being placed under quarantine because they were discontinued. I asked if they were opened or damaged. He replied, no they were not opened or damaged. Without making a scene, I left the store feeling confused and rejected. Now if this was an isolated occurrence, I may have shrugged it off. However, it was not the first time. I decided to pursue the matter further. I called the national toll free number to ask for a second opinion. I was greeted by a friendly gentleman at one of your call centers by the name of Peter. After sharing my story of how events unfolded, Peter acknowledged something was wrong. He apologized for the bad service and offered to intervene. He called the store and spoke to Darcy. After waiting on hold, Peter told me Darcy would settle the matter. I was encouraged by Peter's efforts. Peter told me go back to store and speak to Darcy. I did so but to my surprise I was greeted with disdain. Darcy did not appreciate the complaint and took his revenge by refusing service. He smiled with glee while he told me never to return to the store. I asked why. He told me I made the associates search for clearance items. Yes, it was true. If I had an item number, I may ask from time to time if the store had inventory. I didn't realize that was against store policy. Honestly, this does not sound like sufficient reason. It sounds contrived and false. I got the strong feeling I was being discriminated against. I felt like a criminal. But why? For what? Perhaps, I was buying items that staff wanted to keep for themselves. I don't know. In any case, it seems rather far-fetched to refuse service to a long term customer simply because he is a smart shopper. Never have I raised a fuss nor received a complaint or warning for inappropriate behavior. I am an upstanding citizen with no criminal record. I have made acquaintances over the years with store staff who can vouch for my character; Brigette who worked in the Vernon store for years, Ben in the Kelowna store and Daria, store manager in Westbank. I would ask you to treat this incident as a blatant act of discrimination and investigate accordingly. If you are unable to resolve this matter by restoring my dignity, I will seek other recourse including the Better Business Bureau, the British Columbia Human Rights Tribunal and possible legal action. read more

Terrible experience, rude, unhelpful staff. Staples sold me a software with a product key that was already sold to someone else. No one was willing to help me at Staples, even the manager. They would also not return my money. TERRIBLE, fraudulent. read more