I will give this store today a zero rating.. The reason is my wife went into this store today to purchase a new apple laptop as ours had recently died. Well she waited as the sales guy was busy with another customer and waited and waited, finally she told him she would come back. When she returned she asked for a price for the apple pro with apple warranty, we know it was going to be over $2500.00 so a fare purchase. Then the sales guy see someone looking at the iPads and asked my wife to wait, Dan she has already waited her turn for service, he goes over and helps the other customer so did I say she waited and waited and waited, finally wrote down her name and number and gave it to the sales guy and asked him to call her with pricing and availability. That was at 12:00 today, it's now after 6:00 and the store is closed. No phone call was made. What a huge disappointment read more

I was pleasantly surprised by wonderful service last week. I had purchased a label maker that wasn't working properly and when I returned to the store I received wonderful service by two staff, Joe and Jace. Both went out of their way to fix the problem, and most importantly were not patronizing or implying I was the problem, as so often happens with older women. As a consequence I will now shop regularly at Staples whereas I hadn't been a fan before. read more