Britney did a fabulous job! I love my cut and color! This Salon is a hidden gem off of middle…read moreStreet, but accessed from behind.

I had a cut with Norah, who I would not recommend. She tried to cut my hair and basically charged…read moreme 48.00 to nick my hair. She was polite and had me come back to "cut" my hair. What a huge mistake..uneven and cut my left side and didn't match the right side of my hair. My apologies, but she did an absolutely horrible job with my hair. I would never let her near my hair again. Had to travel back to Maryland for a real experienced styles to fix her mistakes...sorry, never again.

I had year before last requested knotless box braids for my birthday as the owner had done them for…read moreme once before. She asked me not to recommend anyone to her for braids, which I did not. I did not expect for her to cancel my appointment only days before my appointment, very unprofessional and have not returned since. She also had done previously a wash and deep condition for me; but after that cancellation I would not be a returning customer. The owner was kind during all services that I received; but if she did not want to do the braids she could have said that from the start.

My experience with Prevailing Hair Salon has always been fantastic. Everyone is always very…read morefriendly and professional.

My first visit with Laura yesterday... She is amazing! I deeply appreciate her personal attention…read moreto my "aging" features and confidently sharing options best for my face shape, my curly hair texture and my own goals. She immediately won my trust with her expert knowledge and personal touch! Thanks a million! Deb

Laura, I've been getting so many compliments since my first…read moreever appointment (will not be my last) with you that I thought I should stop taking all the credit and pass on some appreciation to the person who's actually responsible for my look - you! You are one who stylized my hair with perfection and You rocked my cut "SHAG"! Thank you so much for really listening to what I wanted - you got it just right. You are such a rockstar! PS A good hair cut-a good hairstylist. My Confidence is back because of you. Again, Thanks for making me feel good about myself!

I've been seeing my stylist Amber since September 2024 and go every 5 weeks she is amazing and…read morelistens to all the concerns or interests. We set realistic goals from going to Box black for 19 years to a beautiful balayage

Have been going here since before they changed locations to the current location. Appointment…read morescheduling is super easy and the stylists are all excellent. Though I am partial to Shay. She does a fantastic men's haircut and does not rush. Great location, price is right, and the vibe is immaculate.

They don't respect your time. I waited an hour and 15 minutes past my appointment before finally…read moreleaving. Definitely not worth waiting close to two hours. Communication was poor, and when I did hear back, it was just excuses from Amanda instead of real updates. If you're someone who has to arrange childcare, this is especially frustrating. I ended up paying for extra hours I didn't need because of the delay. Most salons have strict cancellation policies for clients, but this salon seems fine canceling or pushing appointments less than an hour before. Overall, the scheduling needs serious improvement. I wouldn't recommend if you value your time.

Wonderful cut from Lindsey. She really took the time to listen and did just what I asked for. Very…read morewarm and friendly vibe. I will be returning!

Kim is the best! She's professional yet warm and personable…read more I had a wonderful facial which included a mini massage of hands/arms and face/neck area. She made sure I was totally comfortable at all times. Kim used products from the Dermalogica brand product line. They are all natural and very gentle but definitely work. Kim sells the products but has never pressured me to buy from her. However, I'm sure I will buy some of them because my pores are invisible and my skin glows!! She also made my eyebrows look 100% better! I can't stop admiring them! I'll always got to Kim Sivecz for facials, hair removal, and eyebrow work.

I was looking for an alternative to the generic butcher shops for men in Morehead city......found…read morethis place online, and booked an appt for 5PM with Shawn for the following day. I was called 2 hours prior and told that she was running 15 minutes late.....great I thought....what other place notifies you, I was impressed. I showed up at 5:05 for my 5:15 appt. and was told it would be another 45 minutes...... This raises two questions..... 1. if they would cal me for 15 minutes, why wouldn't they for 45? 2. What good is making an appt if they can see you a total of an hour AFTER your original scheduled time. I was a first time customer treated like crap by this place, and I'm going back to great clips.....where even if the cut isn't that great, I can be in and out faster and treated better. Craig Collins Atlantic Beach, NC

Not enough positive things to say about Raimey! I have been going to her for years. I currently…read morelive in Baltimore and still make the drive down (7hours) just for her to do my hair. That's how much I trust her. The rest of the team is so accommodating and friendly too!

Marnie always nails it!! Everyone there seems so nice and they have excellent customer service.read more

This is a long overdue review! I have never gotten my hair done in Jacksonville but was in dire…read moreneed to give my hair a makeover after having a baby. Southern Roots had great reviews and they didn't disappoint. I had my hair colored by Amy and she was wonderful! She really knows her stuff and I felt really comfortable trusting her with my hair. I've been to many salons in the past where my hair did not come out the way I wanted (cut or colored). I was seriously SO surprised at the wonderful work Amy did. I have naturally black hair, and wanted to add a cool toned ashy blonde balayage. My hair turned out AMAZING. Went home and my husband was surprised, but absolutely loved it. Highly recommend!

Edited to add more info after the owner's response: I am out $300+ and my hair looks awful. I…read morerespect that your stylists get paid by commission, but in this case, no commission is deserved outside of the generous tip I left. I deserve to be refunded, period. - This was my first visit to Southern Roots, and while I had high hopes based on the stylist's reviews, my experience unfortunately didn't go as expected. When I left the appointment, my hair had been curled, which can easily mask issues with color or placement. It wasn't until I straightened it two days later that I saw the actual results, and it was clear that the outcome didn't match the inspo photos I shared or the conversation we had beforehand. I reached out right away with photos, and while the stylist responded kindly and offered to fix it, I ultimately decided I wasn't comfortable with another appointment. I was then told the salon doesn't offer refunds, and instead, the owner, who I did not book with would be the one to do the correction. As a first-time client, this doesn't sit well with me. I don't feel comfortable going back, and I don't believe I should have to. I am not asking for anything beyond a fair resolution, and a refund would allow me to go elsewhere and have the issue addressed by someone of my choosing. Out of respect, I won't name the stylist - I don't believe this policy is hers, and I know she's done great work for many others. But I do think the salon's refund policy and how this situation was handled deserve to be shared. I'm including photos (the inspo pictures and my result) so others can make their own judgment. I always prefer to handle these things privately, but I also believe in transparency, especially when your first experience as a client leaves you feeling dismissed.