This is a alarm company in name only do not let them talk you into an alarm system. They will set you up as an Alarm.com customer and initial meeting will go good with the connection process. But my problems began when I changed my router in late February, I have not been able to get anyone from total connect to walk me through reconnecting my doorbell camera not one message or email it is now May and still no one has contacted me Even though I have tried so hard to contact Mark through email or anyone through phone. Don't waste your money I've done so much documenting my calls and email so I may have a chance to get out of my 2 year contract, which is only binding if both parties agree to terms, and I believe they are not providing me security, I just had a Fed Ex package stolen from my porch today and no proof because my doorbell camera is not connected as a person confined to a wheelchair I do not fell safe with them as my Security company. read more