We pay hundreds each month for a "service plan" on a Toshiba printer that isn't even connected to our network. When we reached out for support (you know, the thing we're paying for), they sent a salesman named Jay, who seemed more interested in reminding us of his "30 years with the company" than actually helping.
Instead of addressing the simple request to connect the printer, Jay got defensive, grilling our CFO about our IT setup like we were asking for a NASA launch. When our CFO pressed on what we're actually paying for, Jay dismissively said, "toner." It only got worse from there, with Jay throwing around thinly veiled threats about US Bank "coming to get you" if we wanted the printer removed.
Unprofessional, arrogant, and utterly uninterested in customer service. Save yourself the headache and avoid Toshiba Business Services in Eagan, MN. read more