I had a problem with a gift card and Kim assisted me and fixed the issue promptly. She was wonderful and so very nice an professional. Can not say enough good things about Kim and this Torrid store read more

Wonderful sales, helpful and friendly sales people. This one will always be my favorite Torrid!

I just had to share this! We went to Torrid to pick out an outfit for my sister for her funeral. The Sales Associate Sara is amazing! She showed us so much kindness and compassion today. Not only did she help us find an outfit and offer her condolences, she offered to steam the dress and put it in a dress bag. This small act of kindness really made such a difference for us. Thank you Sara read more

Every time I've been here it's been for at least an hour at a time. I am always in the store for a very long time. This is good to point out considering I can't wear the clothes at Torrid. But I wish I could. As a company, they stock really cute clothing and accessories for the plus sized girl (or should I say gurrrl). Everything in the store is cute and highly stylized. Also, everything is geared towards a plus size girl. Literally everything. Rings are larger, bracelets are larger, sunglasses are wide to look good on a bigger face, even shoes are sold in wider sizes. It is fantastic that everything is sold to make a girl feel comfortable with herself and look hot doing it. This location has some of the most amazing sales associates I've ever seen. There's usually a fine line between helpful and creepy or annoying. The girls at Torrid are so extremely helpful but never cross that line into annoying (or creepy). They offer suggestions, help with sizes, lament about strange cuts in some garments, and generally encourage you in life. It's amazing. You can tell they are generally proud to work there. Torrid's only downfall is their high prices. They are high but they know that's the price people will pay to look great. I never mind when my friend wants to go to Torrid for a few hours. I'm happy cause it means I'll walk out of there with a cute new hair accessory and the knowledge that girls of all shapes and sizes are well taken care of and looking hot. read more

Torrid is THE shopping destination for plus size (12-24) young women. There are very few options, as a big girl, for looking hot, and Torrid is really the only store that has truly nailed its demographic. They have fashions for all walks of chubby life, from urban brands like Apple Bottoms and Baby Phat, to goth-y Hot Topic brand Tripp. I myself am an Ed Hardy/LA Ink girl - I will buy anything tattooed and/or nautical themed without blinking an eye. But the point I'm making is that this store is one of a kind in that they play to a specific audience: fat girls who still like to look cute and be in style. Forget department stores, unless you're a 22 year old who enjoys wearing moo moos or solid polos and too-big khakis to the club. Lane Bryant, while good for career wear and underwear, is really overpriced and carries mainly conservative, plain outfits. I go there more for work pants and bras. Avenue sucks and is boring, and Ashley Stewart is another overpriced, expensive, conservative store with way too specific of a demographic. Old Navy once had plus sizes in store, but like the patriarchal, looksist pigs they are, they made the decision to take all plus sizes off the shelves a few years ago, and offer them online only. Wouldn't want fattys running around your store making all the normal people uncomfortable, would you, Old Navy? So, Torrid gets an A+ for carrying fun, sexy, young, outrageous, fashionable, affordable clothing for people who give a crap about what they look like. They've got a great online store as well, plus a store credit card and discount program called "divastyle." Fun! Furthermore, I wanted to talk about the Deptford store in particular. I have been shopping here, faithfully, since 2005. There are other Torrid locations that exist in the area (Cherry Hill Mall, most notably), but this particular Torrid location owns my heart. I've gotten to know certain members of the staff there over the years, and they're always so helpful and amazing. I walk in there and they jump to show me the new stuff that's come in, saying stuff like "Hey, this one is your style," and "This one reminds me of something you'd wear." They're just mall employees, probably making less than $10 an hour, and they pay enough attention and care about their jobs enough to recognize me when I show up and recommend items based on my personal style. That's REALLY saying something. read more

I've shopped at their website a long time ago and I found myself inside an actual Torrid store while visiting my family in New Jersey this past weekend so I took advantage of being able to actually try things on. I'm at the smaller end of the plus sized spectrum and I'm really happy Torrid exists. I swear to god, growing up I was convinced that pudgy ladies were doomed to an existence of boring old lady clothes. Torrid understand that the rounded gal is current, hip, interesting and not ashamed to dress her appropriate age and not like their grandma! With that said, I think some of their stuff is hit or miss. The sizing can be tricky and trying things on here is key. Most things I was a 0 in and randomly I was a 3 in cute little shrug. I think sizing in general is crazy so you can't really depend on any consistency. I tried on a handful of dresses and tops and walked out with an awesome military style spring jacket. Kudos to whomever started this business. It rocks! read more

I've been back in the store twice now since my previous review, to see if things had changed. Sadly, they haven't. TWICE, no greeting or even eye contact upon entering the store despite the fact there are clearly employees present and available. TWICE, as I browsed racks, I was COMPLETELY ignored by passing available employees. Fortunately for me, I couldn't find what I was looking for anyway, because the selection has also taken a steep downturn, leaving bigger girls with a selection of some of the most ridiculous "sassy fat girl sayings" on their (albeit nicely fitting) tees that no self- respecting woman over 14 would even entertain wearing on her person, no matter what size she is! ((i.e "if you can't say something nice, say something sarcastic", "I solemnly swear I'm up to no good", "I'm fluent in sarcasm", you get the point)). Such a shame it is that a place that should make the shipping experience enjoyable for a bigger girl like myself could only add to the stereotypical "shamed" treatment one receives outside of the smaller sizes. read more

I was in Torrid last evening to purchase a pair of tights for my daughter. there was a lady with her daughter in line in front of me. they were taking a considerable amount of time, trying to figure how to get the best deal with their coupons. Not a problem. I do the same thing. what looked to be the manager person, possibly Candy or Crystal was her name came to the registers to help. She made eye contact with the customer behind me, and said, ARE YOU READY? Really, I had been standing there for several minutes. Customer Service not a strong point in this store. Zero stars from this shopper. Will never return. read more

This is my FAVORITE place!! All the girls are wonderful! The manager Ariel knows me by name and makes every trip a happy shopping experience!! Thank you! read more

Yes, Torrid has very cute clothes, but WOW, the customer service is wonderful! I made my first stop in the store today and met a woman who mentioned she is a new manager... she totally deserves this position! She was extremely helpful, fun, and upbeat. I am still smiling about my experience there. Way to go, Torrid... seems you have a clue how employees should interact with your customers! (If you're using a credit card to purchase, be sure to carry your id as they do not accept debit!!) read more

I really cannot say enough positive things about the staff at this store. They all go above and beyond at every step. So warm and welcoming, and not shy about giving advice and encouragement. It's truly a premium shopping experience here. Nice selection and well kept. I do wish bills could be paid in store but that had nothing to do with the location. Excellent place to shop. read more

I love this store. The staff is great! The make the costumers feel welcome and they are always will to help you plan out an outfit. I am in the store every week some time love the girls there. read more

stopped in here yesterday after shopping at the deb shop, refreshing to see a fashion store for normal sized women, some of the stuff is quite nice but others actually looked painfull to wear, one day i am without my husband i will get some stuff here read more

I purchased over $200 worth of sale items and was treated so nicely by the sales woman who rang me up (probably because I was purchasing so much). The manager that was on shift was a little rude, didn't smile, never saw her teeth. She was annoying but I didn't pay it any mind because I was taking home all these new clothes that I was excited about. Everything was fine, but when I tried on one of the pairs of boots when I got home, they didn't fit. I drove back to return them (and I have been shopping at Torrid for MANY MANY years now. I typically shop there when they have a sale, because their clothes are too expensive to purchase outright.... never have I ever had a problem with getting my money back) and the manager (the same rude one from my initial purchase) told me I couldn't get my money back at all. She was rude. She was very short with me. She didn't give me eye connection and she had an unbelievably stank attitude. I told her I had NEVER had an issue bringing sale items back, she shrugged and said she didn't do that at her location, so I could either swap it out or that was it. I said no, I want my money back, she said sorry no. I was like OK, then give me store credit. She then proceeded to look around, weigh her options of being more of a rude person or just showing a hint of compassion. Took her a solid 35 seconds to be like "OK, I guess, but don't expect this treatment again." I was disgusted. I spend so much money at Torrid - more than one woman should spend anywhere. I will NEVER EVER go back to that Torrid again. Meanwhile, in Philly, I took another sale boot back with NO hesitation and NO stank attitude. I cannot believe her high-throne attitude. On top of that she wasn't plus size, so she had this "I'm better than all of you" persona. Ugh. Disgusting. read more

I LOVE this store. I had bad customer service in this particular store one time, and they called me to find out why, and fixed the problem. The next time I went in, obviously they didn't know who I was, they were attentive, and went out of their way to make sure I found what I was looking for. Benefit of the doubt, sometimes people have off days. We all do. I haven't had an issue since, and will be back for sure. Also, they do a military discount. :) read more