Absolutely. I'd specifically name Madilyn, Kim, Kayla, and Veronica and emphasize that what made…read morethe experience exceptional wasn't simply that they helped--it was the way they worked as a team, genuinely cared, and brought joy into an emotional day.
5 stars simply aren't enough -- Madilyn, Kim, Kayla & Veronica deserve 10+!
Yesterday, I brought my daughter into Buckle for some very last-minute shopping before taking her to the airport. We were on an extremely tight schedule, and personally, it was already a very emotional day for me as a mom.
I need to recognize Madilyn, Kim, Kayla, and Veronica, because these ladies did SO much more than simply do their jobs.
From the moment they realized we were in a hurry, they jumped in together. There wasn't an attitude of "that's not my customer" or "that's not my responsibility." They worked as an actual TEAM. One would be finding something while another was checking a size, someone else was helping my daughter put things together, and they were communicating with each other the entire time to make sure we were taken care of.
But what touched me most was the JOY they had while doing it.
They weren't helping us because they had to. You could genuinely feel that they wanted to help. They were smiling, laughing, encouraging my daughter, offering suggestions, and somehow managed to make a very rushed and stressful situation feel fun.
That's something you can't teach in an employee handbook.
You can teach someone how to work a register, fold clothes, find inventory, or make a sale. But you can't teach someone to genuinely care about the people standing in front of them. These ladies cared.
And they had absolutely no idea how much that meant to me yesterday.
This wasn't just a normal shopping trip with my daughter. I was taking her to the airport immediately afterward, and saying goodbye to her was something I had been dreading. My heart was already incredibly heavy. What Madilyn, Kim, Kayla, and Veronica didn't know was that they were helping make some of my last moments with my daughter before that goodbye happy ones.
Instead of those moments being filled with stress and rushing, they were filled with laughter, smiles, and watching my daughter get excited about what she was finding.
I will remember that.
I especially want Buckle management to know what an incredible team you have in these four women. Their work ethic was amazing, but their attitudes, teamwork, kindness, energy, and genuine joy were what made them exceptional.
They didn't just provide great customer service.
They made us feel cared for.
Madilyn, Kim, Kayla, and Veronica -- thank you for going far beyond what your jobs required. Thank you for taking such wonderful care of my daughter. Thank you for working together the way you did, and thank you for bringing so much joy into a day when this mama desperately needed a little of it.
Buckle is incredibly fortunate to have all four of you.
If I could give you 10 stars, I would give you 20.