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    Torrid

    5.0 (1 review)
    Closed 11:00 am - 8:00 pm

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    3 years ago

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    LOFT Outlet - 5.23.25

    LOFT Outlet

    (4 reviews)

    $$

    Fantastic location, quality items a great customer service!!…read more Everything was very neat upon arrival, everything was hung up perfectly by size and color. The dressing room was uncluttered and I had plenty of space to try things on. The check out process was fast and friendly. Everything about this visit went pretty well. The only little tiny thing I have an issue with is they charge you 5 cents for a bag. How else will I carry my things? I was informed that all the stores charge for bags they Montgomery County but when I got home, none of my receipts reflected any of the stores charging me 5 cents for bags. Weird right... I would definitely return, but I'm taking my own bag for sure!

    I love Loft! But, I love It more at the Clarksburg Premium Outlets. The selection was vast and full…read moreof impeccable clothes that can go from work to dining out in a snap! There were cute sweaters as far as the eye could see. Many of the items were 40% off. I wear petites and they are hard to find. This store had a wonderful selection. I ended up with black corduroy pants for $29.00 and two tops. I could have stayed longer and done more damage. The sweaters were buy one and get one free. I can't wait to go back. I hope they keep this store stocked as well as it was today. I went with two friends and we all left with a full Loft bag. They do not honor teacher discounts or loft discount coupons. But it was still worth it. The staff was friendly and accommodating. So, if you Love Loft you will surely find a great deal to take home with you.

    Banana Republic Factory Store

    Banana Republic Factory Store

    (3 reviews)

    $$

    I see many things more than 50%off. Also lots of clothes at clearance. And long line for only two…read morecashiers. Variety: Accessories, clothes, shoes,... for adults. Parking: Free.

    This is more of a review for the customer service I received today from Noah, the manager on duty,…read moreand not on the clothes. I shop here often as I live close by, and they have a good selection of clothing, but someone should train Noah on service- especially if he will be left as the acting manager on duty. I now call him "Mr. Unfortunately we cannot do that." I was shopping and liked a red shirt, however, the smallest size on the rack was S. I'm an XS. Upon paying for the items I wanted, I noticed that the mannequin was wearing the last red XS. I asked the pleasant lady who was checking me out if I could take it and she said she would ask her manager-Noah. Noah said he could not give me the shirt on the mannequin because they are doing inventory. He said any other time it would be ok, but not today. (His story changed later on that inventory was not today, but before the weekend). So I said ok, can I leave my name and reserve the red shirt for when "inventory" is done? & he responded "Unfortunately, I cannot do that." That's when I got upset and had to say something... I asked if he could call a proper manager, but "unfortunately, they don't do that." I explained to him that I always come here and have items reserved, and it's totally fine, and the staff usually has it for me when I come back. We got into an argument with him eventually agreeing to get my name so he can call when I can pick up the shirt. I usually have no problem with this store, and it's usually so easy to reserve items, but Noah is either lazy, full of excuses, or just should not be an acting manager until he is trained with customer service. Normally I wouldn't come back upon experiencing this kind of service, but I like banana rep clothing and I live in the area!!! Such a bummer considering it was a slow weekday. I almost left without my items, but I spent too much time in there not to. Bummed customer!

    Torrid - womenscloth - Updated May 2026

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