I absolutely adore this shop.When I lived in Maine I visited at least three times a year. Now that…read moreI've moved away I make a point to stop by this wonderful place on my yearly visit. The staff is helpful but unintrusive; if you want pants to match a shirt they will scour the store until they find exactly what you are looking for, and then leave you alone to shop your heart out some more. These people could give lessons on customer service to salespeople everywhere. I wish we had stores like this in every state, but then that would spoil its uniqueness.

Shop there every time I visit Maine. Love their clothes . Staff is friendly ,fashionable and…read morefabulous.

This review is not only for the Augusta store, but for three other Kohl's that I have shopped at…read moreand heard stories about. It seems to be a known thing that Kohl's are always unorganized and are especially trashed from Black Friday into the new year. My OCD wants to neaten up clothes, toys, and whatever display that is in disarray. On Black Friday there was a few aisle that one could honestly not go down due to all the items piled up. Is that a fire code violation?? This is very troubling with all the associates idly walking about, talking to each other about what they did over the weekend, or standing motionless at the checkout. I worked at this particular Kohl's when they first opened many years ago and knew that if I wasn't on cash, I was folding shirts and pants. There was no standing around, ever. What changed since then? What makes this store different from other department stores that are just as busy? Other similar stores look meticulous even right after Black Friday. Why should I complain about neatness and struggle with ever wanting to come here? Unsafe. As I mentioned, I feel like there is a fire code being violated. I also can see a kid or adult tripping over something and getting seriously hurt. Not efficient. When you find the shirt you want but the rest of sizes are on several different racks due to not being put back, a quick trip turns into a 20 minute scavenger hunt. Kind of ridiculous. I would love to shop here again, but just can't handle the lack of organization. I hope management will start analyzing how they can fix this problem to make shopping more enjoyable for many shoppers.

This store is a standard Kohls but it seems that staff does not take pride in working there. The…read morestore was very messy and a bit dirty as well. I was unable to find staff and once I did I felt as if I was bothering them when I asked for assistance. I have been to many Kohls store but this one was one of my least enjoyable to visit.

Shame on me for living in Lisbon for almost 3 years and never coming in! After following them…read moreonline for so long and dying over almost every piece of clothing, accessory and jewelry they post, I finally went. Maggie, the owner, is incredibly nice and you can tell she appreciates each and every customer. They have anything you could be looking for; gorgeous dresses, handmade scarves, consignment (but very fashionable, not the usual), the cutest boot socks and so much more. If you live in Lisbon, are driving through, or are looking for a perfect piece to add to your wardrobe, Eastcraeft is where you should be going!

I had a really great experience here this past week. As a…read moreplus-sized woman, shopping is a nightmare and makes me so stressed and anxious. (Though, what doesn't, lol) I came in here looking for a shirt that would be flattering, kind of modest and covering my stomach, and make me feel pretty -while being not too flashy. Kind of ridiculously picky, right? Not to these saleswomen! Three of them walked around with me, talked to me, joked with me. They didn't care that I was smelly fresh from the gym or opinionated on everything. In the end I ended up looking at a blue sparkly shirt, unsure how I'd look in it- and a saleswoman came up to me, told me she had it, and told me how she styled it. She helped me pick the right size and made me feel so good about myself, though I'm not a standard "sample size." When I walked in, clearly nervous, the woman folding clothes at the front said, "Come right in. You're in the right place. This is what we are here for!" A+. I know it's salespeople's jobs to be kind and sell stuff, but they went above and beyond with customer experience. They made me feel beautiful when I never do. And not judged. Great experience. AND the shirt that was marked $35 ended up being on sale for $22 even though it was in the front of the store! LOVE. Thanks, Torrid.

I love torrid, as I am sure large ladies do. It's very had for me to find a swimsuit that fits me…read morewell. My bottom and top are very different sizes. Most places have the top and bottom as one size and sold together. Torrid, sells their swimsuits separately, which is a bit more expensive but totally worth it. I ordered online and it was a 40% off sale day. Fantastic! However when it arrived, the top was just a bit too small. I drove out the the Maine mall and asked if they would take an online return. They did, and I got a tip that was 2 sizes bigger. The person at the register seems apprehensive about the online return at first. However once she realized, she was very kind and asked if I wanted to try the new top on. It's a good thing I did, because it was too large. I finally got one that was just the right size. Perfect for me! So I was very happy to have had a great experience and this is my 3rd torrid bathing suit, they really are very nice for the big ladies. Everything is covered, and held in, nice and snatched. lol. If you're a little on the plus side, check them out! Wonderful !

Many people will tell you they've been coming to L.L. Bean since they were born. It's Maine's most…read morefamous store and for good reason. Not only is a flagship store iconic, but there is basically an entire L.L. Bean village. The home store, the hunting store, the café, the outlet... It truly keeps Freeport running. I was excited to visit after the years long renovation. The store still feels very much the same with some newer updates, like new features for kids, additions to the trout pond. They were also doing a vintage L.L. Bean pop-up in the front of the store where you could buy vintage L.L. Bean goods. You will not find friendlier sales associates anywhere. I also love that so many people who work here are of older age. It feels so wholesome. LL Bean used offer free returns for life, but they've updated that to one year. I can get behind that, they gotta make money somehow. When you're in Maine, it's worth a trip. Not to mention it's open 24 hours a day so you can literally go in at any time. From what I know, it's been that way forever. I heard stories about my grandfather bringing my mom when she was a little girl to feed the trout in the middle of the night. LL Bean, thank you for keeping the same charm while adding a few new cool features. Please never change, we love you.

We accidentally stumbled upon the L.L. Bean campus when driving to Freeport to kill a few hours…read moreshopping after our flight was delayed out of Portland. This campus is huge! It's in the middle of a major renovation so, there was a large tent where the women's and men's clothing was located and you couldn't get to the giant boot for a photo - but they had a temporary option set up with their boot car. Cute. I loved walking through the Home and Outdoor stores and shopping for items I've never seen in person before. This is a very nice corporate headquarters and flagship office area. Will absolutely come back!

Customer service is unacceptable with returns. I had a brand new jacket I had not worn. I had it…read morefor two weeks unworn with the receipt. The customer service associate was very abrupt and not helpful. He would not refund or even exchange for store credit. he said without the tag attached, they could not accept a return. I have shopped in many stores JCPenney's Kohl's L.L. Beans macys, mom and Pop shops and never have I been refused a refund much less store credit because the tag was not attached. I will not be shopping there again as it is overrated. I did not catch the name of the man working but he was the rudest coldest sales rep I have had the displeasure of dealing with.

I ran into the outlet on a short break looking for a jacket as the zipper broke in mine. I was…read moreinstantly greeted by the two ladies working. One of the ladies asked me what I was looking for and then looked through all of the racks and looked out back to help me find some options. She even recommended a local vendor to repair the broken zipper in my old coat. I am very impressed by the level of customer service they provided! Plus my jacket was 50% off!