Prime location. Central to everything restaurants, major league games. Museums…read more Hotel was clean and great staff

This hotel is directly across from the CN Tower. We stayed here because we had late dinner…read morereservations at the 360 Restaurant inside the CN Tower. The beds were comfortable and the ac worked. There was no shower cap or showel gel in the bathroom. There was also no "do not disturb" hanger for the door.

My guys were heading to Toronto, and I am the travel agent. I had to call to ask a few questions…read moreand make sure that this would be the best pick for the trip. I was able to get all my questions answered. It ended up being a comfortable stay for them. Next time they want me to come with them, so I would definitely pick this Residence Inn to stay at. 9/21/25

I chose this Residence Inn for my stay in Toronto due to the location and price…read more It was a short 5 min. walk to the nearest subway station, St. Andrew, even shorter to the streetcar stop at Peter & King and less than 10 to Union Station for the UP train to/from the airport. Roger's Stadium (Blue Jays), CN Tower and convention center were all in walking distance. I actually arrived early but my status was recognized and my room was ready. Staff were very friendly and responsive throughout my stay. I was upgraded to a one bedroom which was welcomed. The room was large and comfortable. Better than the family's last stay in SoCal. The only room issue i had was the location of the in room safe. It was on the top shelf of the closet and the closet door blocked the safe door from opening fully. The other issue was 1 out of 3 elevators was offline the entire stay. It did make the waits a little longer. On the second floor was a very small gym but it did have a multifunction weight gym and cardio equipment. A water dispenser was located here. The heated indoor pool and spa was in the room next door. Breakfast was decent with a rotating menu over my stay. Scrambled eggs, omelettes, pork or turkey sausages, egg bites, seasoned potatoes, etc were some of the hot offerings. Cereals, breads and prepackaged yogurts were some of the cold items. They had both regular and oat milk which was nice. One note was that you have to provide your name and room before being admitted. There was a good amount of seating and was never crowded. In the evening the bar was open. Would come back and stay here again.

My friend and I had a wonderful time at the Alamo cafe inside the Ritz Carlton hotel…read more We were served by a very generous and kind server named Harsh. Hilarious name because he was completely opposite to that LOL He was attentive and generous and friendly. We would definitely come here again because of Harsh.

***4.5 Stars*** We…read morestayed 2 nights in the Club Corner Suite with our 1 and 3 year olds. It was nice having the additional space of the suite. The kids loved running between the rooms. They especially enjoyed looking out the large window at the convention center, CN Tower and Lake Ontario. It was also nice having the extra (1.5) bathroom. The beds were very comfortable to sleep on and the housekeeping staff was almost invisible (a good thing). Since we got club level, it was convenient to grab food and snacks in the club lounge. Quite kid friendly, although with toddlers we were a bit self-conscious of our kids being too loud and messy. You can imagine my terror when my 18 month old threw a cup of milk on the lounge carpet. Luckily, the lounge staff is wonderful and welcoming and were very understanding of this mishap. The pool is very nice and heated. A little less picturesque than the St. Regis pool (which is located on a high floor) and smaller than the Shangri-La pool but still very nice. There are other amenities that are good for kids such as a free treasure hunt, complete with a prize at the end. Ritz Kids also has other paid activities that we did not do like baking classes, in-room camping, movie nights and family picnics. The hotel itself is conveniently located near the CN Tower, Ripley's Aquarium, train museum and Rogers Centre. Most of these venues are within 10 minutes walking distance. I think it is also near the underground PATH, that connects many of Toronto's downtown buildings so you can avoid walking outside if so desired. Overall a great luxurious and family friendly hotel in downtown Toronto. Great for families visiting harborfront, CN Tower, Ripley's Aquarium or Rogers Center. My only minor gripe is that the lobby is not particularly impressive.

Not accommodating, to someone new to the city. Breakfast was not good and we did not use restaurant…read moreafter that.

Honestly I liked the location of this hotel, unfortunately there is a massive construction project…read morehappening right across the street, as a matter of fact it seems that the whole city of Toronto is under a construction project. There are tons of shops and restaurants you can get to within walking distance. The staff are very friendly, the hotel itself is well kept and the room is very nice. Just like others that have reviewed this hotel, the room was stuffy when we got there and you can't control the temperature from the room, you have to call down for them to adjust it from downstairs. They said it was because they have an old HVAC system unfortunately. It's hard to say if we would stay here again.

Great hotel...not large as the first 4 floors are hotel and everything else is residences…read more Friendly service. Great amenities. Clean, Modern, and sleek. Great location close to many places. Would def come back

I'm usually booked at the Westin or Marriott but booked the Soho this time round. Based on my…read moreexperience I my loyalty may now be with the Soho. Very friendly, professional staff from the moment I entered the lobby. It was late when I arrived so I was very appreciative that check in was fast and efficient. My room was immaculately clean and well appointed. Extra points for fully stocked caffeinated Nespresso (no room in the world of business travel for decaf). I'll definitely book SoHo again.

My favorite hotel chain when I travel. Thank you very much Shangri-La Toronto. I will be back again.read more

We visited Shangri-La Toronto on a Friday night for drinks with friends and really enjoyed the…read moreatmosphere. Even though we were not hotel guests, the property felt welcoming and lively. The lobby had live music until 1 a.m., creating a fun and energetic vibe while still feeling elegant and relaxed. It's a great downtown spot if you're looking for a more upscale place to spend an evening. We spent our time between the Lobby Lounge and Bosk, where you can sit at the bar or high-top tables and enjoy drinks and appetizers. We ordered cocktails, wine, and a few appetizers, and everything was enjoyable. The service was friendly, and the live music added a nice touch to the evening.

Stayed here for work so I didn't foot the bill. Very fortunate to have stayed in the Taylor Swift…read moreroom with the massive balcony and bathroom. Cons: - Taylor would not approve the rather impractical room. Its decor is dark with black carpets and black cabinetry and black marble floors and a black toilet. Even though our housekeeper did her best every day, everything looked dusty. - Somebody in a Google review noted that the fridge was mostly taken up by minibar items. I'll second that it was annoying. - The toilet has a SHELF in the bowl. Nooooooooo ... I want gravity to get that all flushed away not caught like some mountainside plateau for goats to hang out on. - EV charging had a problem connection. Staff tried hard but people should know they ought to think of a backup option. - Not a lot of lobby space with decent furniture to hang out and wait for someone to meet you. There's maybe 2 chairs. Pros; - Staff is super friendly from our cleaner to Sammy the valet on the way out. Front desk staff: top notch. - Virgin mojito at the sky bar is so yummy. - Food at Sky Bar was great although toasted whipped coconut cream is so NOT vegan. - Toiletries are very nice. If offered, I would try a different room but then again, I'm highly unlikely to book a suite by myself. Location is amazing.

Great location in downtown Toronto. We were upgraded to a panorama one bedroom suite with floors…read moreof windows and great views of downtown. Pluses 1. Friendly and helpful staff, they sent us a box of macaroons 2. Gorgeous and stunning one bedroom suite with comfortable bed and Frette robes and sheets, also rain shower head and strong water 3. Kost breakfast on top floor with kind service and amazing views 4. Easy walk to harbor, Chinatown etc. 5. Fast large open elevators 6. French pastry and coffee shop on first floor Areas to improve 1. The housekeeping may have scented the duvet with a lavender scent that smelled like Febreze, which bothered me a bit. Better to keep the sheets without any perfumes. Highly recommended!

Truly a 10/10 hotel. From the moment we pulled in until the moment we left, everything was top…read morenotch! We splurged and got a stadium room for the baseball game and it did not disappoint!! It was such an incredible experience! Very very quiet room- felt like we were the only ones there. All of the staff were friendly and the food was great!

This review started out as 3 stars but as the night continued it got worse…read more If you are traveling with little ones: We are traveling from US and booked a one night stay at the room with the stadium view ($$$$) which was great for our 2 toddlers energy. The hotel itself has Amazing customer service, great amenities, and an Amazing soft bed which I was looking forward too. Issue: The game was at 3pm and it is currently midnight as I write this review. The stadium lights are still on and shinning brightly through. Before booking, I looked up reddits and different posts that said 11pm is when the lights normally turn off. But at 11pm the stadium turned on either a loud vacuum or fan of some sort (and it has been on for the past hour).(( UPDATE: turns out it's Leaf blowers. TONs of employees using leaf blowers throughout the stadium to remove trash.)) (((2nd noise update: 330am-7am more loud machines, they are now power washing the seats/floors throughout the stadium, plus noise from employees chatting while working)). The hotel should at least provide some transpency and warn guests about the field doing maintenance because I would have rather saved a thousand+ dollars by just going to the game itself and picking a different room knowing we'd be getting a get a good night's rest. Maybe the hotel could provide sleeping masks since they cannot install decent floor to ceiling blackout curtains. Or how about providing earplugs? Either way... started off at 3 stars. now at 1 star experience. So if you or your toddlers are light sleepers this room is not for you. Also this room includes 2 high stools which i used to prop up against the bed for my wiggling sleeping toddler to not fall off as neither beds are near a wall.

We booked a few nights at the Sutton Place Hotel, which seem to be a newer hotel that had opened up…read morein Toronto. Unfortunately, we didn't feel welcomed, and the customer service was one of the worst we've had to experience in all the hotel stays we've stayed at. Don't let the aesthetics of the place fool you - both management and staff are dismissive and have no compassion whatsoever. +horrible customer service

The front desk associates were very attentive. They provided recommendations of things to do based…read moreon the activities going on that weekend. They were super nice and offered us drinks in the morning even if we were heading out. The rooms were nice and comfortable. Very clean. The pool was an indoor pool and they had lounge chairs around the pool to hang out in. It was a very nice pool. They also had valet parking. Overall, we had a great stay at this hotel. Anything that we needed they provided to us within a reasonable timeframe. It was close enough to all the activities without putting us in the middle of everything. This hotel is located in an area that has construction and doesn't automatically pull up on the gps but it pulls up the condos right next to it. I would def come back and stay at this hotel again.

Hyatt Regency Toronto has excellent service. The employees here were always really pleasant and…read morewent above and beyond to help us with a check-in issue. This positive experience bumped what would've been more of a 3- star stay to that next level. The pros of this Hyatt Regency is of course, the aforementioned service, location and great workout facilities. Also, there were great views from our suite which I really appreciated. Where the hotel could improve would be the dated feel of the property and some of the design logic within the rooms. For example, the bathroom had almost no counter space, but yet our suite seemed unnecessarily large. It seems like some missed opportunities to balance the space. Overall, this is one of the better Hyatt Regencies I've been to. The excellent service and ideal location make it better than the sum of its parts.

First of all the service is fantastic here. James was our waiter for breakfast and he is the…read moreepitome of great service. Efficient, friendly, considerate. The room was super great, classy, comfortable, and thankfully quiet. The breakfast buffet is in the top five of best buffets I have eaten at. The selection at the buffet was quite large from an expansive selection of fresh fruit to pastries, salad, and veggies. The location was right in the middle of everything. P