I worked with Cristian at Toro on finding the right Quartz countertop for my Bathroom Reno. I was trying to decide if I need to replace my cabinets or if there was an option to raise them up and not replace them. He came up with a great option to miter the countertop, providing the height without changing my cabinets. The only challenge I had was with the installers. They insisted we notch out the cabinets more than necessary to allow for room for the sinks. Overall it was a great experience and I would work with Toro again. read more

Toro Granite - Countertop Installation Near Me - Chamblee, Georgia

Toro had reached out to me when there was a change in management and the sales rep that I dealt with is had been fired. Two huge improvements. Now the manager Shanta came and did the measurements and pre instal herself. That helped so much since she could answer any additional questions we had. They do still have great prices especially if they have some scrap pieces on the lot that work. So now I just have my clients reach out to Shanta directly. That way between the product, price and customer service I know they will be taken care of. read more

Thank you, Toro Granite for amazing service! The crew who came, led by Lusvin, was professional, respectful of my home and completely wonderful! The granite is smooth and has a beautiful shine. I couldn't be happier! Thank you for excellent customer service. read more

I have been disappointed by our experience with Toro. The showroom visit was nice, and we selected a very expensive marble for our bathroom counter. Toro came out and templated the counter then returned and installed it. Our counter has a bump out in the center that aligns with a tower on top of the counter. At first we thought it looked great, but after looking at it for a while something looked off. Long story short, the bump out in the center is not cut straight but slants about 5 degrees which amounts to about 3/16 of an inch off square over 3 1/2 inches. It's visible to the naked eye if you look at it and don't assume it's square. Putting a true square on it makes it very visible. When we brought it up, Toro said they needed to send someone out to look at it, but even before they saw it, they had a list of excuses as to why it wasn't their fault - the cabinets weren't square, standard building tolerances, the edge we selected, etc. My wife was present during the templating and no one ever mentioned any issues such as the cabinets not being square. It seems like this would be something of importance to point out. Needless to say, they came out, said it was off, and provided the same list of excuses as to why it wasn't their fault. They said they could try to fix it but it might look worse and it would only address one side, not the other. My disappointment stems from the lack of responsibility and the excuses. I was promised a call from the operations manager last week and have yet to hear back. So, I'd advise you go elsewhere if you expect quality, attention to detail, or even right angle corners. ------|______l------ correct - expected ------/______/------ installed - what Toro provided (at a 5% angle). Pictures are attached for clarity. read more

Toro Granite - Countertop Installation Near Me - Chamblee, Georgia

See all

Great customer service and competitive pricing. Their stone selection is great too and I would highly recommend them for your kitchen upgrades! read more

Toro is a great company to work with! Angela is a knowledgeable salesperson who always directs our clients to a great selection, regardless of the job size. Toro owns the process from templating to installation and stands behind their work. DS Interiors read more

They don't deserve any stars. Unfortunately, they accepted our porcelain slab from an outside company and said they could make it into an island countertop. They couldn't!! They had no idea how to properly cut the slab and miter the edges. They put it on a piece of plywood. At the time, we didn't realize that was only one of many mistakes showing their incompetence. After the first week, the edges started to crack. We immediately called and spoke to the salesperson. She was very nice and wanted to help us. Before accepting any responsibility, they sent out an expert (not from their company) to look. We understood. The person THEY sent said it was done completely wrong and no wonder it was cracking and would only get worse. We were working with her on getting a new slab when she quit. Now we had another representative, who was wonderful. She said the company took total responsibility (we have this in text and email communications) and they would do whatever necessary to fix this. They ordered another slab. In the meantime, they found out that they didn't even have the correct tools to do this slab properly. They found out that there were only 2 companies in the Atlanta area that knew how to work with this porcelain. We asked them to have the slab sent to one of two and let them do it and install it. All we wanted was for it to be made right and look good. This lovely representative said, "of course!" And then the sales manager and general manager got involved and said, "no!" The companies that knew how to do it properly were more expensive. They said we will give you back your money and the new slab, come and get it! Well, clearly that wasn't going to cover it. This was going on for a year and a half!! Once the attorneys got involved, they finally agreed to send it to the new company, Prime Surfaces. It cost us an extra $2000 but we just wanted to be done with Toro. Thank goodness we are!! They are horrible, rude people, other than the representative that wanted to do the right thing. We finally got our new, properly installed island porcelain countertop. Prime Surfaces took one look at the Toro job and knew immediately that it was done incorrectly. Among many other things, Prime Surfaces put the porcelain on a granite piece so you don't get splinters when you run your hand along the bottom side. It looks SO much better and is professionally done. ALL the people at Prime Surfaces are amazing. Don't think twice when choosing - Prime Surfaces is much, much better and much, much more qualified!!! read more

When Toro purchases a slab of say Uba Tuba, they pay $5.25 per sf for it. Do you think it's fair that they charge hard working people $35 per sf for it? Message me if you want the truth about Toro Granite. read more

buyers beware of anna falso block (sales representative) & angela (operations manager) @ toro granite! during the sale and close that lasted two weeks which i was supposed to purchase over $8800. unfortunately that did not happen as i have been extremely induced, mislead, mistreated, and lied to by anna falso block and will not tolerate to be bullied or sharked monetarily no longer as she breaks her agreement/promise thus fails to keep her end of the bargain to attempt to up charge me after she misquoted and is lacking accountability, despite the thorough, kind, patient and meticulous explanation during the promise/agreement (please see attachements). she was fully backed and supported by angela (operations manager) aka co-owner of toro granite who backed her 100% while ironically admitting to fault 100% due to the miscommunication. she was very brief, stoic and unsympathetic in her responses and told me to look elsewhere to do business after i kindly begged and told them i would cover a 50 % portion of the back-splash that the 3rd party contractors where removing on the tile due to the major miscommunication that toro granite admitted to. i highly recommend home depot or another authorized cambria retailer, as toro granite is highly misleading, unaccountable, and unprofessional. read more

See all

VERY disappointed in the lack of customer service. First off, the salesman made me work around his schedule and showed little enthusiasm to capture my business. The reason I decided to go with them is that they did give me a great price on some quartz. Though, in retrospect this was more due to the fact that they had excess because of a job they had procured from Georgia Tech versus trying to appease me into a sale. The salesman then proceeded to be extremely unresponsive to my inquiries of when a template could be made, all the while ensuring me my job would've been done within 7 days. After several requests for a template appointment I was informed at noon (while at work) the team was coming out at 1:00 PM to do the template. I scattered to make accommodations with my boss (much to his dismay for lack of proper notification ahead of time) and headed home. Hours later after Toro's team not showing I inquired to their whereabouts. I was then informed that my template was actually scheduled for the next day. My wife and I then had to rearrange our schedules once again. The template team then showed up two hours late. The salesman, after numerous inquiries from me, informed me that his team was coming out on a Monday but may have potential to come out on Saturday. I informed him Saturday was my preference, but Monday would work as well. Several unanswered emails and calls to the salesman went by and needless to say no one showed up on Saturday nor did they arrive on Monday AM (as promised). I again called and the Operations Manager was very helpful, but I got the impression she fit me in for some damage control. The team showed up late, of course, but did do a very good job. I was then informed I would receive an invoice. A week went by without any notification or an invoice. Then I received a voicemail informing me that I was past due on payment. I promptly called and paid the invoice with a credit card (although the salesman told me from the beginning that cash was the only option). Overall a horrible consumer experience! By the way, I never received the $100 credit they promised for my inconvenience. I will follow up on that ASAP. read more

I agree with the previous review and only wish that I had read her review prior to selecting Toro Granite. I used Toro to install new quartz countertops in my kitchen and was disappointed throughout the process. Like the previous reviewer mentioned they do not provide any guidance or assistance during your selection or installation. Due to their negligence I now have to repair and/or paint my existing cabinets which was not part of my original renovation plans. One of the many issues I encountered was that the people they send out to do the measuring and install do not speak any English. This makes it very difficult if you have questions or run into issues. If you are a general contractor and have installed many kitchen counters before maybe Toro would be fine for you. However, if you are an homeowner doing renovations yourself DO NOT go with this company. Go with someone who will clearly explain the process, options, etc. read more