My uncle was a patient at Ponderosa and I'm writing this review to express my disappointment with…read morethe front desk. Ponderosa is very quick to cancel a patient's appointment. My uncle was literally 1 minute late to his doctor's appointment and for this reason, his appointment was canceled. Although I understand that hospitals do have late policies, Ponderosa does lack compassion, grace and empathy with their patients and this is disappointing to accept knowing they are in the healthcare industry. It's clear to us that this facility is less interested in the welfare of patients and more interested in quickly getting their patients in and out of the building. Being 1 minute late to your appointment should not be grounds for cancelation.

I could never imagine being kicked to the curb by my doctor after nearly 20 years of trust and…read morefaithfulness without a returned call MAKING ME FEEL INSIGNIFICANT, INCONSEQUENTIAL AND LOST -- even though I spent time to arrange for them to be "in network" with my insurance carrier. I have been a patient at Ponderosa Family Physicians for almost two decades, and for much of that time I was deeply grateful for the care I received. In 2016, Dr. Draper diagnosed my melanoma early enough that I was able to have it removed and become cancer free. For that, I will always be thankful. They also monitored my thyroid condition for over 10 years, and I placed significant trust in them with my ongoing health. When I changed insurance carriers and learned Ponderosa was no longer in-network, I personally contacted my insurance company and arranged to have them added so I could continue my care there. After receiving written approval, I brought the documentation directly to the office, believing that nearly two decades of loyalty and history would matter. Instead, I was sternly told I could no longer remain a patient. I asked to speak with the office manager, Steve Elliott, and was told he would call me. That was two weeks ago, and I have not received any follow-up. When I have called since, I'm told that because I am "no longer a patient," they cannot transfer my call or assist me in any way. After almost 20 years, the lack of communication and compassion has been deeply painful. It's unsettling to suddenly feel dismissed by a practice you trusted with your life. I now find myself searching for a new primary care physician -- someone who will see me as a person, not simply as an account status. I share this experience because long-term patients deserve TO BE TREATED LIKE AN INDIVIDUAL, A PERSON AND NOT A NUMBER with communication, respect, and basic follow-through. I sincerely hope others are treated with more consideration than I was.

Dr. Jackie was one of the most amazing doctors I ever had. I had her for 25 years. I worked out of…read moretown 12 of those years and if I had a bladder infection or had a problem, I could call her and she'd find a Pharmacy in another town to help me out. She was such an amazing woman so many remedies for so many things love her old-fashioned. I love her sweaters. I just miss her. She was the best Doctor anyone could ever have. Thank you Jacqui for all the years you treated me love you.

Dr. Jackie will be missed. She really cared for her patience and always referred me out to the best…read moredoctors when I needed treatment that was out of her scope.

man this doctor was horrible i've been trying to get injections for my mothers pain and he…read moreliterally is ignoring us and no one is of ANY help 0/10 don't recommend.

Became my #1 doctor to go to in Aurora. John D. McLaughlin is a kind and warm hearted man who put…read moremy heart @ ease when I was experiencing stress and anxiety of a possible Lymphoma that was growing underneath my arm. FIRST OFF, KATHY let my appointment slide a day earlier! Everyone was really nice and the coolest part was how Best kind hearted McLaughlin was. It was very hard to find his office: First off, the address on the YELP PAGE IS WRONG. The actual address is: 1421 S Potomac St. Aurora CO. 80012 Building 1421 BROWN BUILDING, Take an elevator to Suit #200 ! There is a parking lot available but with minimal parking unfortunately.

I've been seeing Dr Elizabeth Baker for more than 10 years now. She is compassionate, caring, and…read morelistens well. She is knowledgeable and her explanations are easy to understand. Wonderful doctor!!

Dr. Baker has been my family doctor for 20 years. I can't imagine seeing anyone else. She is…read morethorough, intelligent, knowledgeable and genuinely interested in you. She takes the time to listen to your concerns.Over the years Dr. Baker has seen me through many health issues. I couldn't recommend her more.

She does not take care of you like she used to. They say you have an appointment and you're on the…read morebooks and when you show up you aren't on the books. She's misdiagnosed me several times which resulted in me going to the ER. When you finally get back to see her she says barely anything and barely checks you over for what's going on and then leaves. The front desk girl didn't even know what a gynecologist was ... So disappointed. Now I need to find a new primary.

I have been a patient of Brindha Suresh for many years. She has always been able to accurately…read moreidentify issues that needed to be addressed. She is compassionate and professional at all times. I have recommended her to friends . I trust her completely and even though we moved to a location farther away near many other medical buildings, we chose to remain with her.

By far the best family doctor I have ever visited. The doctors here truly focus on treating both…read morethe patient and the root cause, rather than just addressing symptoms. They never rush appointments or make you feel unimportant every visit feels personal and attentive. I also appreciate the convenience of the patient portal, which makes it easy to ask questions or request prescription refills. The office itself is clean and has a warm, welcoming atmosphere. There's even a dedicated kids' area filled with DVDs, toys, and books, which is a thoughtful touch for families. If you're looking for an excellent doctor, I highly recommend Insight Primary, it's simply the best.

They've been my doctors office for 10 years and I love them so much! Excellent staff. Can always…read moreget me in. They even remember the little stuff like the names of my pets. Highly recommended!

I've been coming here for a couple of years and to be honesty they been OK…read more But my recent experience have pushed me over the edge. I had to call 3 times to get them to approve lab work I needed. Two of the times front desk said they would call me. The my didn't I finally got in to do my work and they asked me what lab works I needed. YOU DON'T KNOW WHAT LABS I NEED? I've asked for them and they should be documented in my chart! Who brings a list of lab work they need to every blood draw? I've been trying to get these blood work drawn for 2 weeks! Tonya was the one who drew my blood and man, she threw me attitude It's ridiculous. I won't be coming back.

I recently had to switch to a new provider because my old doctor retired. Originally, upon looking…read moreat some of the reviews, I decided to go with Mile High Primary Care. I was seen by Dr Lewis for all of 5 minutes upon my initial evaluation, then asked to be seen again in 3 months for my physical. Medications I've been on previously i expected to be transferred over and refilled. The first refill I received was incorrect. When I asked Dr Lewis through the patient portal, he informed me that he needed my medical records from my previous doctor. I said no problem, wondering why I didn't obtain the required document during my initial visit. I went in that day and completed the release, giving it to the office manager. Close to a month later, there had not been any update so I called the front desk. Kayla told me that the office manager lost it and needed me to come back and complete another form. ARE YOU KIDDING ME! So much for HIPAA and my privacy. Update 1/4 at 7:37pm - Just when this trainwreck couldn't get any worse ... I just got off the phone with Dr Scott about a prescription that was never called in by Dr Lewis, who said i should go back to my old primary care doctor. UNBELIEVABLE! Too bad he retired last year. I will certainly be filing various complaints through the Department of Heath and Office for Civil Rights, State Board of Medical Examiners and seeking legal counsel.

We have seen both Dr. Trawick and Dr. Gieseke in this practice, though our usual is Dr. Trawick…read more She sees our whole family and has been absolutely awesome. When I was having problems with my pregnancy she was supportive and kind the whole way through. Many doctors would have told me to think again about getting pregnant (I'm not a small girl and for some reason to some doctors this means I should never breed or plain won't be able to) and was helpful with a referral once I was. Once our son was born she detected issues and acted on them accordingly. Because of her care and timeliness we were able to avoid further problems, had his medical issues not been addressed. Dr. Trawick is a wealth of information but will also tell you if she feels that your issue is out of her scope. It seems that she knows someone in the area for something and the few referrals we have gotten (including our sons pediatric cardiologist) have been terrific. I really like, and more importantly, TRUST her and the individuals in the office. They take the time to make sure your needs are met and treat YOU not just your symptoms. It truly is a family clinic! We are very happy with the care we have had and even though we have moved out of the Aurora area we still travel to see her.

Poor communication around what needs to happen to get health care. Both of my prescriptions were…read moremajorly messed up and it was left up to me to figure out why the insurance wasn't paying for it. Health care is so confusing and expensive to be left to my own devices to tell them what they need to do is actually terrible. Will not be going back because of the admin side of things. The residents I saw were helpful and did a good job

This is a wonderful practice. Brian Flickinger is extremely knowledgeable and has a warm and…read morenon-judgmental professional vibe The front desk staff is also super helpful and go above and beyond to help with your appointments etc. I highly recommend this practice.

Dr. Herron is a great doctor, a great man.. He's your best friend even if you've just met…read more He exudes chill vibes as well as "highly knowledgeable medical professional" vibes. He has always had an answer for every question I've asked. He knows what he's doing. He is exactly as confident as he should be. Dr. Herron is professional, respectful, and attentive to patient needs. He explains the range of available options and treatments with as much detail--or simplicity--as is appropriate for the situation. His explanations are neutral yet comprehensive, covering potential side effects, expected timelines, follow-up schedules, and cost considerations. I have always felt empowered to make informed decisions about my health based on the information and guidance he provides. At no time have I felt pressured into pursuing unnecessary or "add-on" services. I disagree with the negative reviews I've read here, and find them to be quite inappropriate. It makes sense that compounded services could produce better results; it can be expected for the price to go up. These are medical services, not McDoubles. The clinic's prices are fair. The staff provides a comfortable and relaxed environment. They may be a little giggly, but they're beautiful! Plus, they have great snacks. 5 stars. Make an appointment, see for yourself.

Starting going here last year. Was put onto semaglutine to assist with weight loss. Seems to be…read moreworking. The pharmacy has reached out 4 times to get an updated prescription, no response from the clinic. I have phoned, emailed, been promised the prescription would be filled. At this point I will have to restart the program. Just shocked this place would prescribe a program then refuse to continue the treatment. Will be filing complaints with regulators.

I have been going to Aurora Family for a very long time my doctor was Dr Patt after he retired my…read moredoctor is now Dr Kaczmarczyk took over his patients. The front desk people and the technician are very nice.