I've been coming here for a couple of years and to be honesty they been OK But my recent experience have pushed me over the edge. I had to call 3 times to get them to approve lab work I needed. Two of the times front desk said they would call me. The my didn't I finally got in to do my work and they asked me what lab works I needed. YOU DON'T KNOW WHAT LABS I NEED? I've asked for them and they should be documented in my chart! Who brings a list of lab work they need to every blood draw? I've been trying to get these blood work drawn for 2 weeks! Tonya was the one who drew my blood and man, she threw me attitude It's ridiculous. I won't be coming back. read more

I recently had to switch to a new provider because my old doctor retired. Originally, upon looking at some of the reviews, I decided to go with Mile High Primary Care. I was seen by Dr Lewis for all of 5 minutes upon my initial evaluation, then asked to be seen again in 3 months for my physical. Medications I've been on previously i expected to be transferred over and refilled. The first refill I received was incorrect. When I asked Dr Lewis through the patient portal, he informed me that he needed my medical records from my previous doctor. I said no problem, wondering why I didn't obtain the required document during my initial visit. I went in that day and completed the release, giving it to the office manager. Close to a month later, there had not been any update so I called the front desk. Kayla told me that the office manager lost it and needed me to come back and complete another form. ARE YOU KIDDING ME! So much for HIPAA and my privacy. Update 1/4 at 7:37pm - Just when this trainwreck couldn't get any worse ... I just got off the phone with Dr Scott about a prescription that was never called in by Dr Lewis, who said i should go back to my old primary care doctor. UNBELIEVABLE! Too bad he retired last year. I will certainly be filing various complaints through the Department of Heath and Office for Civil Rights, State Board of Medical Examiners and seeking legal counsel. read more

New West physicians now owns this medical practice and they are the worst company ever. Their billing department is inept and can not do their job. I sent all documentation for an overpayment to be refunded and this as of the time of this review nothing has been completed. This has been going on since July. I am so disappointed that you would let this corporation takeover was used to be a great practice. I had been going to this practice since 1970,s. So disappointed!! I won't be a customer anymore. read more

Walked in to get my new patient paperwork. There were three ladies sitting at the desk and another at another desk looking at her face in the mirror. Noone acknowledged me walking in and they continued to all talk to each other. I get it....you are working....AND a...we will be right with you is always professional. So I stood there.....and stood there. Occasionally, someone glanced at me while I stood there waiting. And then I turned around and left.....maybe that's petty but one of my biggest pet peeves is walking into a business and not even getting any acknowledgement that I am there. I can spend my hard earned money elsewhere and I can't help that maybe the front desk is a reflection on the rest of the care...Thanks anyway. read more

If you are a new patient and are sick don't bother calling Mile HIgh Primary Care. It is currently October and the scheduler told me it would be December before they could get me in. And I did tell her upfront that I was not feeling well. I've never heard of a physician's office that didn't leave a few slots per week open for new patients who needed to see a doctor asap. Not worth waiting two months for! read more

I have been a patient for about 25 years. I have always like the doctors. I am a overall healthy person and don't need to go in much. In the last couple years I have moved to a medishare program and was told I can not go there any longer as they do not take cash patients. I need to get a tetanus shot and they will not see me even though I am willing to pay cash on the spot. Their suggestion was to go to urgent care to get one. Why would I want to do that? I asked for my medical records and they are sending me a form. I was told there will most likely be a fee and that I need to have the records sent to a new doctor (which I don't have). UGH!!! I feel this is ridiculous. 25 YEARS and I can't go there. read more

I deal with the location on Fraser Street at Iliff & Chambers in Aurora. I see Dr Lewis. Dr. Lewis is a friendly and knowledgeable medical professional. If you have to go to the doc, you might as well go to one that's easy to relate to and knowledgeable. read more

At first when I started to go to this office it was awesome and I couldn't wait to start seeing my new doctor. Doctor Ying is an amazing doctor and I have no complaints on her at all. However, I do have a lot to say about how the company handles complaints and billing errors. About a year ago (4-17-13) I went in to get my depo shot. * months later I receive a letter in the mail from my insurance company stating they could not process this date of visit because of filing error. I have called the billing personal 3 or more times now to get this fix and well today I received yet another letter stating it is still not fix after A YEAR. I will now be getting billed because of poor billing and filling on their part. This is highly unacceptable. Promises of getting this fixed is just lies and now is screwing me over. I do not recommend going here. I will not be returning read more

Dr. Kevin Scott is the greatest doctor you will ever see. Dr. Scott became our primary care doctor in January 2015 and when our dad passed away in July 2015 Dr. Scott came to the memorial, the funeral and has given us so much help while we grieve. In the little time that we have known Dr. Scott he has shown so much care and support and because of that he will be our only doctor forever. You will not regret him being your doctor. You will never meet a more caring and honest man. read more

ABSOLUTELY HORRIBLE place, I paid my doctor bill four months ago. I currently have a Dr's bill for 42.00 I just paid. They refuse to let me set an appointment because they are showing the accounts open. The billing office they hire is awesome and tried to help. The records don't get updated, the staff is SO RUDE. I have Asthma and cannot even get an inhaler prescription I have had MY ENTIRE life, due to this past due 42.00 that is not past due. They are not helpful at all, customer service is out the window at this place and I hope the Doctors at some point check into their staff that actually deals with the customer service side. I am officially after five years with their office leaving for good. Sad because I like all the Doctors. read more

Dr Scott is wonderful, unfortunately his office staff is atroshish. They fail to explain things correctly, then when you ask questions shut you down while the rest of the staff stands around staring. They feel no need to provide you with a enjoyable experience. Find somewhere that has a great doctor and staff! read more

The doctor I see here is great. However, the front desk/office representatives are horrid which is why I give them 1 star. I saw my doctor on Tue, he gave me a order to see ultrasound asap. I scheduled ultrasound apt for Fri. Thursday my insurance still did not receive referral so I called Mile High to tell them I need a referral. They told me I don't referral. Well, my insurance is saying I do, I don't want to get stuck with bill, and I'm running out of time because my apt is soon. You would think they would send the damn referral. Nope. I spent hours over a couple days trying to get them to send the referral. They finally did a few hours before my apt, but it was too late by then and I ended up having to cancel my apt. I could go on and on....I was told by 3 different people they would call me back.... no one called. They faxed my orders to wrong facility-they didn't know who they referred me to I guess-which just added more confusion to this mess. All of this could have been avoided if they would have listened to the patient. Unbelievably bad customer service. read more

I don't understand any of these negative reviews. I initially started out seeing Dr. Scott but had to see his PA Michaela one day and I couldn't have asked for anyone better. I now see Michaela on a regular basis and she is beyond amazing. The whole staff is so nice and so personal. The thing I love most is they actually care about their patients rather than just about money which a lot of doctors seem to care about. I am so happy to have found a great primary care office I can stay with for years read more

I paid for a visit to a primary care doctor and instead I only saw a nurse. The lady at the front was chomping on gum as she was talking to me. I complained of a cough for over 2 weeks and she looked in my throat and told me it was allergies. I told her I never have a cough with my allergies and that I felt this was something more than allergies. She shrugged it off and told me to take allergy medication. My cough now is worse and I'm heading to another clinic to try and get a professional opinion from a doctor. They wanted to do a blood panel and I asked if they could check my insurance to see how much it would cost me. After the nurse left another woman came in and informed me how busy they were and it could take a long time to look up that information and that I would have to do it. But she said if I wanted to I could have them draw my blood then go figure out the cost and then call them and let them know if I wanted to proceed or not. So I paid for a visit to my doctor that I didn't receive and then the billing department couldn't answer a simple question. I decided to just leave and told them to shred my documents. I don't recommend this practice read more

I've been going to this doctor's office for 20 years and today was by far the worst experience I've ever had. I will never go back to this place again. I am sick and I sat in their office for 35 minutes trying to call my insurance company to verify that they would get paid. They never offered to talk to the insurance company for me or see me and worry about the insurance later. I have been going there for like I said close to 20 years and I've never had a balance that I have not paid. The front desk staff at the Centennial office was extremely unhelpful and even started to argue with me when I asked them why this was such a necessity when I've been a patient for so long, saying this was for my protection, no, it's to make sure you get paid. I will never go back there again, if I could give zero stars I would. My review is based solely upon the office staff, I have never had an issue with any of the caregivers there, it's sad to lose a place I've gone for so long due to poor attitudes. read more