She took care of my dog during a 2 week vacation & did an outstanding job. She came to my house 3…read moretimes a day to feed & walk her and even groomed her. I was impressed by her reliability and how well she bonded with my dog. She sent an email during each visit so I knew she was there and even included some photos that I enjoyed seeing.

From the owner: I am fully background checked, license & insured. While…read moreboarding kennels are convenient, in-home pet sitting has several advantages over boarding kennels. It offers more personalized care, reduces stress, eliminates the risk of disease transmission, adds an extra layer of security, and makes life easier for pet owners. In-home pet sitting is a convenient option to consider if you want to ensure that your pet receives the best care while you are away. My services are at the clients home and not mine

I never write reviews but I had a very unpleasant experience trying to book an initial consultation…read morewith Midlothian Pet Pals. I reached out back in 2021 when my husband and I first moved to the area and received a response that they were booked for the dates I was requesting. I completely understood that as I was requesting for only a month out (it was fine, we would figure it out). I then responded looking to book for future dates but received no response back. I ended up finding an independent pet sitter for the dates I needed but thought I would reach back out a year and a half later to see if I would have better luck with a response. Again, I was told in April that they were booked solid through the end of August...I responded saying I would still like to book an initial consultation so that I would be able to request future dates. I never received a response. It was extremely off-putting that they wouldn't even take a new customer who was willing to be flexible and work around next available dates. I have now found a much more professional, friendly, and responsive pet sitting company who I have been recommending to everyone who's asked me instead. It was disappointing to say the least and I hope others have a more positive experience.

I would recommend not using this company. I have left several messages and no return call. If they…read morecan't even return your call I certainly wouldn't trust them with my pet.

Marla lost my dog on the first day in a heavily wooded area by taking her to a property she didn't…read moreown and left her unattended off leash next to Pocahontas state park. 10 days later and I still don't have her back. My calls and texts went unanswered for 8+ hours. A volunteer tracker offered assistance before I even knew my dog was missing and Marla didn't take her help until I spoke with the tracker the next day. On day 3, she finally started handing out flyers that I made. She's been playing victim throughout the whole experience because I didn't want her in my house anymore to care for my other pets, threw a fit that her number wasn't on the flyers, and that I didn't invite her to participate in professional tracking with scent sniffing dogs (she did pay for it though). So if you care about your pets, run, don't walk, from Marla.

I love this pet care service. I felt so much better knowing my senior kitty was being well taken…read morecare of and loved while I was on vacation. I received daily updates and videos that put my mind at ease and allowed me to enjoy my vacation.

I recently moved to Richmond and needed someone to watch my cat over Christmas week. They responded…read moreto my request immediately. The pricing is extremely reasonable. We set up the "meet and greet" and multiple employees came over to see where the food, water, litter, etc is and to meet my cat. Everyone wore masks to comply with covid precautions. Over the week they were extremely professional and took great care of my cat. They stayed with him for 30 minutes per day and played with him in addition to cleaning the litter and preparing his food. They even cleaned up a little leak I had after it rained really hard one day. After each visit I got a detailed email with all they did and multiple cat photos. I'm always so worried about my cat when I go away and they made me feel so much better. I'm so so happy with this service and will 100% be using them again!

New to Richmond and in need of a great pet sitter, I 'm so happy to have found Kate. We had a…read more"Meet & Greet" with my two felines (who have special needs), and I could tell she was relaxed and confident with pets. She carried out all my instructions and provided me with updates. Very satisfied!! Grace

Fetch has done a tremendous job with our elderly dog. He has particulars and our sitter took care…read moreof him perfectly! We are so thankful to have such great service.

Fetch!! I can't say enough good things!! I have used 3 times a week for over 3 months! Every visit…read morethey give me an update, and pics of my babies. Which I love and look forward to seeing! They're reliable, trust worthy and consistent. I will keep using them regularly for a very long time. It's worth the $$ to have peace of mind.

My husband and I have taken our dogs to this vet for 15 years, but never again. Our dog began…read morehaving seizures for the first time and had 4 seizures in the evening and overnight. We called an emergency vet and they said they would need to see what was happening to properly diagnose her, so they advised waiting and taking a video if she has another episode (which is a separate issue with another facility). Rather than risk a 30 minute drive to a questionable emergency vet, we figured Swift Creek would help. We were in the parking lot waiting when they opened at 8am. My husband explained the situation, and my dog clearly had seizures (we did take a video at that point), but they told us to go to urgent care. Even when told that she was now having seizures 3-4 hours apart and waiting another 3 hours for urgent care to open would allow time for another seizure, they still said they would not see her. They have been this dog's vet for all 5 years of her life and have seen all our other dogs over the course of 15 years, yet they turned us away when our dog really needed help. Fortunately, we found another vet that was open and willing to see her. They gave her a sedative and seizure medication. They did nothing that Swift Creek didn't have the ability to do, other than show compassion. Swift Creek might be fine when your pet is well, but don't count on them to help when you really need them.

Had both a vet appointment and boarded our dogs there…read more Let's just say this was the absolute worst experience I have had boarding my dogs. Vet appt was mediocre. Had to pay for 2 exam fees. Neither dog got an exam. They gave them there influenza shot and sent us on our way. Boarding... when we dropped off we had concerns. We asked to see the kennel where the dogs were kept and it wasn't very nice. There was active animal pee on the ground and extremely loud. None of the animals were settled. Whatsoever. The blankets they give dogs are paper thin. Thank goodness we brought our own. On the 3rd day of our dogs getting boarded we get a call that they have run out of food. How is that possible if I packed 12 bags for 5 days and they eat once a day. I packed for 1 extra day just in case. The workers never read the instructions and did whatever they wanted. They fed them twice a day and they weren't even eating. No call nothing. Until they ran out. They offered purina- which my dogs can not eat. They did go out and buy their dog food from tractor supply. But after such the manager acted as if I should be grateful for such a doing. The following morning I get another phone call. Miraculously one of my dogs has a cut under her eye and she needs emergency medical attention but no vets are in but I can pay for them to take her to an emergency vet. They tried to blame my other dog which is insulting enough. We cut our trip short and had a friend go get our dogs out of this place that day. Not only that. I drove my dogs 3 hours to the university (Virginia Tech) to have them evaluated and the one dog professional stitched up by the surgical team to also be told it was not from another dog. Do not board your dogs here.

first time there. Staff: wonderful. Because of Bailey, who never gave up, we were able to find…read morethe vaccination record and I did not miss my week at the beach. Every time I called, I was given a report on my miniature schnauzer. Dog: don't know because I wasn't there, but when I picked him up, he strutted out with a proud and happy demeanor. Clearly he enjoyed himself. Never thought it would be this easy. Flexibility: Great, I got sick and they kept him one more day without any problem. Love this place. In fact, it was so good that I am taking him there tomorrow for day care.

We absolutely LOVE this doggie daycare. We've been taking our boxer (Ike) for over 3 years (he is…read more4 years old) and use them 2x every week, and the boarding services when we go out of town (usually a long weekend, occasionally a week.) Oh, and you don't have to make a reservation beforehand (unless it's a holiday weekend, as they'll run out of space.) The staff are helpful, friendly, and greet Ike by name when we drop him off. He is ecstatic to go in the morning, and comes home TIRED!!! (So, really, two days of him being tired for the price of one. LOL) It's a bit of a drive for us, as we work in the opposite direction - but after trying a pet resort closer to our home/work, and having a horrible experience, we decided Four Paws on Courthouse Rd. was worth the drive. HIGHLY RECOMMEND!!! Neal and Beth W.