I shop at this PetSmart fairly often, mainly for fish and fish supplies. The staff are friendly and…read moreseem knowledgeable enough when I have questions, which makes it easy to find what I need. Prices do run on the higher side, so you definitely pay a bit of a premium compared to other options. The training classes are a mixed bag. They are a nice way to bond with your dog and let them socialize with other dogs, but in a large group setting the actual training itself doesn't always feel as effective as it could be. As for the animals in the store, it's hit or miss. Sometimes there's a good selection and other times the variety is very limited. Still, it's a pretty solid place overall with good people working there, even if the prices and training effectiveness keep me from giving a full five stars.

I took my dog in for a routine grooming appointment and had a very disappointing experience…read more The groomer told me my dog had a knot on his ear and went to consult another groomer. After briefly examining it, she came back and said she couldn't groom him because the knot was too close to the ear and recommended that I take him to a vet. The problem was that it wasn't a knot at all--it was simply some tangled hair. I was confused and asked if they could at least groom the rest of him, but I was told no and that I would need to go to another groomer or a veterinarian. It made no sense to me that an entire grooming service would be refused over what turned out to be such a minor issue. When we got home, my wife combed the tangled hair out in less than two minutes. That made the recommendation to see a vet seem completely unnecessary. The whole experience left me feeling like they weren't interested in helping or finding a solution. I left frustrated, disappointed, and questioning whether they genuinely care about their customers and the work they do.

Took my fussy girl to get groomed here for the first time…read more Very impressed with Dee. Clearly cared about Pepper's experience and my comfort with leaving her. When I got a call from Dee that the grooming couldn't be completed cause Pepper's pad was a bit raw. Impressive. There is a lot of negativity about using chain store grooming. Groomers like Dee will turn that around I hope.

Do not go there! Horrible! Worst pet grooming ever. The saying " I would not take my dog there"…read moreholds true here. They have no clue as what to do with a dog. They do not take time with the dog. Only excuse for them is to completely shave your dog. No grooming or stylist skills at all. Excuse will be matting which is not true. They only want quick shaves because that's all they know. The manager's excuse is everyone is usually new there and has no grooming experience. It's completely unorganized and poorly operated.

This store JUST opened recently. We were very happy to see…read morethat we were getting one closer to us. It's a small store. It's an organized store! The employees are very nice, and they asked questions about my dog. Giving him lots of attention! (His old he was, what his name is, what breed he is, and if he wanted some treats.) I love the vast variety of dog toys! So many cute squeaky toys of different shapes and sizes. The only downside was this place doesn't have a vet clinic like many of the other PetSmart stores do. We use Banfield and we were hoping this store that is now closer to us would have one. It's okay. : ) (We will still shop here for our fish needs and stuff our dog needs.)

Waited 30 mins to get helped with fish no one came over. Very rude! There were workers just…read morestanding around.

Very disappointed with Petco. Bought a 60.00 fish tank yesterday. Opened box, glass was cracked…read more Took it back today for exchange and was told no returns due to Covid. I explained defective and just wanted to exchange. Told no. No exchanges or refunds "due to Covid." Store packed with customers a few without a mask, and in grooming area, no personnel were wearing masks! But yet, you can not exchange a defective product. I was told to try the manufacturer to see if they could help. I asked - don't you stand behind your merchandise? She just shrugged her shoulders. No refund nor allowed to return!

Set my daughter in there today to pick up an extra small training crate for our new puppy. The lady…read morethere or the worker who my daughter tried to get a helper said that the crate was too small for the breed of puppy that we have obviously yes it is going to be too small when she gets bigger I have another 36 inch crate when she could've gone into but the lady refused to sell my daughter the training crate. If this is the way Petco does their business they need to get out of the pet store business because as far as I'm concerned you're full of crap crap. Not only that the crate on Petco.com is $12.99 and in-store is $59.99 boy are they trying to rip people off by having at one price on the website and another price in store.

I used to be a loyal Petsmart shopper until I started volunteering for a rescue group in the…read moreRichmond area. We hold weekly adoption stands and have done so at many Petsmart and Petco locations. We no longer hold adoption stands at Petsmart locations because of the experience with Petco has been so great and I have to say the staff at this Petco location has been amazing! The staff has been extremely helpful and accommodating. Managers have donated so much to the rescue group and are always willing to help. The store is clean and well organized. The product selection is amazing compared to Petsmart and the prices are right in line with other retailers.

I made an appointment for my dog to get bathed on 8/13. The groomer called in sick so I gladly…read morerescheduled for 8/14. I received a call that they needed to cancel my appointment again. So I scheduled for 8/16 . I told associate on phone each time my pup had anxiety that was why I needed a straight through appointment. They said no problem. I arrived on 8/16 to be told they would not bath him because he is on medication for anxiety. This was something that should have been discussed up front. The associates were not friendly with me or the other customer in line.

Fantastic groomers. Very patient with the dogs. My pups absolutely love their monthly bath and cut…read more I've tried others groomers but my girl was always afraid of going back in. But not here! They love it and they come out so sweet looking! They even did a Christmas photo shoot for us!

I have followed Colleen through many transitions, from her days at Dog Days Inn to her opening her…read moreown shop on Buford Road. She has groomed all my dogs since around 1993 and I wouldn't take my dogs anywhere else. Congratulations on your move to Arch Road!!!

Wanted to use them for puppy boot camp. First had to pay $100 for an evaluation. When we went to…read morebring him home the receptionist said he barked so much in the crate they had to move him to another room. We were not given any comments on how the evaluation went and were out $100 for no information. The owner said that since we lived so close he would try to move us up to a closer entry. This was last fall. Later we got a call saying he could start in January 2026. Another issue is that we decided to board both of our dogs for a weekend in September. When we brought them home both drank 2 bowls full of water each. I guess they don't water on the weekends? Just not a good experience all the way around. We found another place that took our pup within a week for boot camp and it worked out perfectly.

In essence, over several months, we had the worst training experience one could have. No…read morecommunication and no results. If I could give a rating of zero stars, I would. Below is the letter we sent to K9 & Co. when they would not refund our fees for "boot camp". If you love your dog, do not take it to K9. April 24, 2021 Mark Finch and K9 & Co. Retreat, We started coming to K9 & Co. with the intention of giving our new 8-month-old dog, Gypsi, a head start in obedience training as our elder patients are moving in with us. We wanted to do as much as we could to help our dog acclimate to new people quickly and avoid danger to them (e.g., jumping up on them, etc). We brought her in for day school and were told she "wasn't ready for that" but would benefit daycare in the meantime to socialize her. We dropped her off for daycare/day school from December 2020 through April 2021, two/three days per week.  Never did she get into day school save ONE time on March 5th, 2021. No report was given to us regarding what she worked on (if anything) on this date. Additionally, we called and scheduled a home visit for February 3rd, 2021. We received a phone call on February 3rd (the day of the appointment) stating, you "forgot we were scheduled"; so we scheduled another date on March 15th, 2021, again received a call cancelling the appointment. We got NO follow-up regarding rescheduling the home visit, and it was never discussed again. After slowly integrating Gypsi's routine into your day care several times per week and after formal evaluation on December 6th, 2020, you recommended "a tailor boot camp to help Gypsi". On March 15th, 2021, we dropped her off for boot camp and were told "we don't have time to follow up with you on a 'daily basis' or keep you informed daily on her progress and to remember no news from us (K9 & Co.) is good news".  However, your website states, "You work with the owners every step of the way"... I can say that none of our expectations were met. The cost of the "Boot camp" is fairly expensive, and after 2 days shy of 4 weeks, Gypsi had learned nothing. I'm not even sure she received any training at all. I suspect she was let out of her crate several times per day and fed, but no active instruction occurred. In fact, she had new abrasions and scabs on her elbows indicating excessive crating, requiring medical care as well as a urinary tract infection diagnosed by our veterinarian. We called many times to be updated on Gypsi's progress only to hear, "We are not sure what Mark has done. You'd have to talk to him." Your website indicates, "We take pride in working with our pet owners every step of the way in their pet's training process." This is false. We have never heard from or seen Mark Finch, and the only communication we received was after WE called your establishment and asked how Gypsi was doing, only to be told that essentially you did not know and that "No news is good news". I emailed a couple times to get some report on how she was doing only to get NO info other than "she's fine and adjusting..." We called a few times only to get the same short answers with NO details on how things were going and what was being worked on with her. We emailed asking for a date for her to come home along with some stipulations we have, with NO response... AND NEITHER ONE OF US HAVE EVER HAD ANY CONVERSATION WITH MARK FINCH (the elusive dog trainer)... On April 14th, 2021, I contacted Chase Bank to stop payment for $2500 to K9 & Company Retreat for services not rendered.

They have pet supplies & accessories for almost any type of pet. Ample parking. Clean with…read moreknowledgeable staff. Many unique items. They also have live animals: fish, reptiles, kittens hamsters,etc. They don't carry any of the typical consumer branded food products like Purina, Pedigree, etc.

As a store, this Petco is always stocked, clean and offers everything we could possibly need for…read moreour Luna, an Australian Sheppard and Poodle mix, AKA Aussiedoodle. I sincerely, deeply appreciate their removal of shock collars and real rawhide in the store. You won't find it on the shelves here and yes -- it's because they don't stand for it. However, you can find easily digestible "rawhide" and their selection is vast. We've been taking our Luna to Petco grooming since she was a puppy. The manager is awesome! She has been there since day one for us and helped us work through our thoughts for her very first hair cut to make sure we got what we wanted and what would look best for her, breed wise, since we had NO idea. All of the other groomers are also super sweet and helpful. I have never experienced anything other than delightful customer service. They are flexible and understanding when I've had to change appointments and patient when Luna feels nervous. I've always been happy with her haircut/bath results. Out of the approx. 10 times Luna has been groomed, they ONCE forgot to clip her nails, which they happily rectified free of charge and they ONCE accidentally clipped one side of her eyelashes while clipping her face. That was also rectified and they grew back and are even after a couple months. Not a big deal and I LOVE her long eyelashes... so that's saying a lot. The pricing is fair. I would highly recommend giving them a chance if you're looking for a new groomer.

My three aquariums were crystal clear after they cleaned them AND they accepted them as donations…read morewhen I wanted to downsize (Petco wouldn't)

Very dark, no plants. Mostly saltwater if not all. Was mislead by advising from this business.read more

We purchased a specialty dog collar and matching leash from Marley's Barkery and found them both to…read morebe of superior quality. Our dog is a 60 lb, English Bull Terrier mix and is as strong as an ox so we needed something sturdy to hold her and was still somewhat stylish. The fabric colors are quite brilliant and the special "EOD" logo and design are very clear and true. We couldn't be happier with the purchase and our pooch carries a symbol for a great cause. Thank you Marley......

From the owner: Collars, Leashes, Harnesses, Preservative free dog treats, EOD Lineread more