I started speaking with TopSider Homes in mid 2017, signed a Design Agreement Aug/2017, signed a Sales Agreement in Feb/2018 and have made my promised payments to TopSider on time and in good faith. My final payment was on 3/1/2018. I have yet to have my house built.
Firstly, the house they designed could not be built on my lot and the town of KDH would not approve until it was re-Engineered. It took until the last half of September 2018 before the permit was issued for a house that I was told would be completed April or May of 2018.
I have, starting in 1/2018, repeatedly pleaded for correspondence from TopSider via phone messages and emails. I heard nothing from them from 3/2018 through 8/2018.
Once the permit was secured it took until December to receive the Piling, flooring and framing. One delivery was to the wrong address and they just left it under someones house. They took it to West instead of East - my builder was the one who found and moved it. Now my builder was waiting on delivery of windows, doors, the remaining siding, etc.
January, February and March came and went without any delivery despite repeated and numerous phone calls and email from me to Topsider and the occasional return call from TopSider with dates for delivery which never happened.
By the end of March I offered to procure transport of the windows, (I was told they received them on 3/19), and pay for it myself at which point on April 2 I was told by TopSider that the windows, doors and siding would be delivered either 4/4 or 4/3/19.
TopSider delivered 3 of my 13 windows, no door, and no outstanding siding on 4/4/19. I inquired via telephone and email as to the delivery of the outstanding supplies. Finally on the 18th I was told they had the rest of the windows and they would arrive in KDH on 4/23 or 4/24. No delivery occured and their was no correspondence with either myself or my builder from TopSider. I called and emailed again and was told they would check and get back to me.
On April 25 I received a letter from my builder outlining all of the problems with the house due to the repeated delays in shipping - such as molding, separation of materials, etc. I forwared to TopSider and asked how they proposed to remedy this situation. To date 5/9/19, I have received no correspondence whatsoever from TopSider about my windows, their delivery, the deteriorating condition of the house, or anything else.
It is extremely few and far between to receive a return phone call or email from anyone at TopSider. I am so past all the repeated promises of delivery and then I hear nothing and I start with the phone calls and emails all over again. I have expressed my extreme displeasure with their lack of correspondence and misinformation to TopSider several times and eventually receive a phone call with apologies and promises to keep me informed and return calls but to no avail. I still do not have a finished house or any answers on when delivery of materials will finally be fulfilled.
TopSider homes may be hurricane-proof but I will never know if I do not receive the materials to build it! TopSider is hands-down the worst at returning phone calls and emails. I have not been kept in the loop what so ever dispite my insistence. Coorespondence from TopSider is sparce.
Their literature states that constuction of the "weather-tight" shell for TopSider designs is always faster that the "site built" construction and for some single unit designs, as fast as a week.
Their literature also states that house shipments are staged to accomodate builders' requirements for materials.
Neither of these statements has been accurate in my experience. read more
