I have had my solar panels for 3 years, and was very happy with the installation. It functions as predicted so I give them 2 stars, but their biggest problem is customer service after installation. One panel stopped working after 2.5 years and while the contract says they will maintain the system for 25 years, it took 2 months to get a service person to come and fix the non-functioning panel. Now at 3 years, I have another panel not functioning. I have tried calling 3 times, waited on the phone for 15-20 minutes for a customer service person, and when the answering machine says I am next in line, a recording comes on and tells me to leave my information and someone will get back to me. But no one returns my calls or messages. read more

You see 4-star rating and think; this must be a trustworthy company with good products. You must think; I can count on their expensive products doing what they are selling you. You did some quick research and saw the string of negative reviews that are recent but still let them gaslight you into thinking the company can be trusted and there may have been a few bad apples within the company that were purged from the company after they were discovered. This company is messed up at the roots, they will sell you an expensive product that doesn't work as promised and leave you hanging as every salesperson and project manager disappear and stop responding to calls and messages once the install is completed and the sale is done. I feel ashamed to let them talk me into going solar again as the made false promises and stop responding to my concerns. I've been here before with another solar company that went out of business. I was promised savings on my energy bill but in reality, the saving I was making was immediately negated by the monthly payment of the solar system. I didn't want to be in this position again as when the system stopped working, I paid the full price of the energy bill plus the solar panels. Top Tier sold me system that isn't working because it is not activated and they are slow to respond. I'm paying for the battery and the full price of my energy bill while they drag their feet on activating it. I just thought it wasn't working but they told me poor performance is due to the system not being fully activated and I need to get a permission to operate letter from my power company. The power company is cooperating, but I need Top Tier to actually help me give the power company the information they ask for to get the letter. The project manager drags his feet and doesn't respond, and the sales rep is doing the same. To make things worse they had a quality assurance personnel try to sell me a more expensive solution as a fix. Never again! They wanted to sell me a 22Kw propane gas electric generator to get me off the grid. They already told me the max consumption battery will do just that and give up to 300 credits per month of energy credit. I'm not seeing anywhere near that, and I'm not supposed to trust them with a more costly solution on top of the current solution I'm already paying for? The quality assurance person placed me on speaker phone with a big sales executive who talked like he was pretty high up in the company. He was trying to give me all kind of deals off the price of the product, but I'm already stretched with their current non-working product so it was a hard no for me. I was on the phone with him for well over an hour before he started to gaslight me telling me how I have trust issues and telling his quality assurance specialist who came to my door that it is not her fault and she is doing everything right, that I'm the problem because I have trust issues. Obviously, they are not in my shoes and couldn't care less about my experience with the prior solar company which at least have the excuse of going out of business; a now their company that is actively screwing me over with high prices non-functioning systems that they seem to care less about giving me any kind of priority to get things working while I'm still paying of the loan I took up for their product. They have the nerve to try to sell be a more expensive product while I'm in the middle of this. Solar power is a waste of time, sanity and finances. It will work in niche situations but as long as you have to pay for the system if you don't have the up-front cash for it, you aren't seeing any savings. By the time you pay off the loan, it will be time to get new panels again as they have about a 15 to 20-year lifespan. You are not really saving anything. Save yourself the headaches of having to deal with terrible companies like this to put yourself into expense while the company leaves to high and dry. read more

I have not done business with this company and WILL NEVER do business with ANY company that aggressively spams your mobile phone seeking leads. The concept of buying contact information you were not given by the potential customer, and using it to solicit this way is unwanted, and unacceptable. read more

It's been almost 4 mos since my battery was installed and it's still not working. The company doesn't return my calls, emails or texts. There are over 300 complaints with the Better Business Bureau with this company. Stuck with a $20,000 loan for a battery that isn't working. read more

Brother & sister n law had solar panels installed years ago and they have never worked properly and business doesn't call back. They schedule appointments and don't show! This is a horrible company to deal with!! read more

I hired Top Tier Solar Solutions in March 2026 to add three batteries to my existing solar system, and it has turned into a complete nightmare. The initial installation failed the local inspection. They scheduled the necessary corrective repairs for September 22, only to abruptly cancel on Thursday, September 17. Since that cancellation, they have completely ghosted me. I have called their support line at 855-997-1213 repeatedly over the last week, left multiple voicemails, and sent emails. Nobody ever answers the phone, and zero messages were returned. Six months after the initial install, my system is still non-compliant and because of the contract they have customers sign, I have shockingly little recourse. If you pay for installation and then they abandon your project and leave you with an incomplete/uninspected system, they shield themselves with a mandatory dispute resolution clause. To get any actual recourse, you are forced to initiate formal mediation with an arbitration company called JAMS. This means you have to pay up a $250 filing fee out of your own pocket just to force them to finish the job they were already contracted and paid to do. I haven't resorted to this yet, but save yourself the headache and the nonexistent customer support... hire a different company to do your solar installation. My solar panels themselves were installed by 8MSolar out of Cary, and the difference in customer service is night and day. I should have had them do the battery installation on my existing solar system. My experience with Top Tier Solar has been very frustrating. read more

Four years ago, when they installed my system, they were responsive and everything went well. In May 2026 my system stop working, the Gateway quit working and I first notice when I could not see any of the data. I first called Enphase and tried to reset the system, and Enphase was very helpful. We discovered the Gateway was the issue and I needed to contact Top Tier for them to come repair it. I did and it took a few days to get a call back, but eventually I was scheduled for repair on August 24 - that was the first available. Should have realized then, that there was a problem, but okay. But everyone I talked to was sure that the system was still producing energy, just that the data was not showing up. Well, it was not producing energy, and I have been paying full electric bills all summer. Well, jump ahead to this August 24, the day service was scheduled (I had call earlier in the month to verify the date) I get a text at 915am saying that my scheduled service was cancelled and that an effort would be made to reschedule either by them or a contractor. I have been reaching out via phone, text, and email since then with no response. They are horrible, I would run from them if they come calling. Thinking of what my next step should be. read more

Top Tier Solar Solutions? Why have we not received a call back to confirm a time and date for a service maintenance visit regarding our Solar Battery installation error? Your customer service representative assured me that we were on the list for system maintenance and i would get a call back by the end of the day. No call since then, and our system hasn't been working since 8//8/26? Can you please call me to resolve this issue? Can others confirm if they are still in business? Our system was just installed on 7/31/26. Thank you very much. Also- I am happy to update this if Top Tier corrects the problem!! read more

One year ago I had my system installed. Top Tier failed in customer service. Calls not returned. "I was sick." I am out of the office." These texts I saved. I have also recorded much of the verbal communications with them. However, in the end my system has been performing very well providing me with approximately 5 months without a Duke Energy bill. Fast forward to 2/23 this year. I get a text from Erick with Top Tier (text message snap shot) under the guise of sending someone from their office to check in with me (a consultation). Erick also inquired as to whether or not I was still get electric bills. I shared the information as I just did in the above paragraph. On February 27 the person who arrived at my home was Wilbert Mitchem. He was a salesperson, not a consultant. He immediately began a sales pitch about a "backup battery." After he laid out what it was I began asking questions. I told him that if I was understanding him correctly this would be a battery I could access (plugging in) for running some of my things inside (fridge, freezer etc). He responded in the positive. I asked him how big this battery would be. He pointed to my Emeril Toaster Oven and told me that it would be a little bigger than that. We then went outside to look at my system...again, was installed over a year ago. It's important to note here that my system also has a battery that simply stores power for any power outages and will run four circuits in my house for up to four days. I set a date with Top Tier for this installation. Wilbert had told me that, even after looking into my pantry/laundrey room, this backup battery could be installed there. I had to message Top Tier that we would have to delay the installation because something had come for me. I asked them to contact me directly with the new installation date. I never heard from them after that. I went out to my garden in my back yard one day early March. As I went to my car I noticed ANOTHER BATTERY attached to my wall. Not just any battery, it was the exact SAME battery as was already installed with my system. Dimensions--30 tall x 42 tall x11 inches deep. Most interesting was the fact that Wilbert stood right in front of the original battery that was installed with my system. So that means he blatantly lied about the battery he was selling or he had no clue WHAT he was selling. The installation took place without me being notified. I have to installers on my security cameras. Top Tier was slow in returning my calls. I was sick or I am out of the office was a frequent response. When I did get someone on the phone they were absolutely not helpful.. I called the fiance company GoodLeap. Essentially they told me.....you signed the paperwork so you're 3crewed. After speaking to Cody at Top Tier I was told pretty much the same thing. Interestingly Wilbert showed up at my door during all this. I have his picture saved on my phone from my ring camera. Through my Nextdoor App I have shared this all over East Charlotte and asked others to spread it across Charlotte. I was cordial to him when I went outside, but I made it very clear to him to never set foot in my yard again or I would have him arrested for trespassing. I am not sure if Wilbert or Top Tier understand that when a salesperson enters a persons home they have no expectation of privacy. When I spoke with Cody yesterday (5/28) I made sure he knew that all of my phone conversations have been and will be recorded. I highly recommend solar especially with Duke prices rising so sharply. For the past three months I have carried a negative balance on my electric bill....yes, Duke is paying me almost $2.50 per month. Top Tier and Goodleap have had numerous complaints. Many have had no remedy. In doing research I have found that the BBB has several unresolved complaints with Top Tier. Based on what I have a read IMO I'd say this smacks of predatory behavior. read more

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Constant scam text messages. Reported to the FCC. I wouldn't hire anyone that does that.

I have solar panels on my house from another company and this company keeps sending me harassing text messages pretending to be involved with my existing solar panel company. This is a scam! I called my existing solar panel company and they are aware that this company is trying to scam their customers. I do not feel safe that these scammers keep saying they are going to come to my house to check on my panels. If they set foot on my property and attempt to access my roof I will call the police. read more

We paid half down. They came out in a rented Uhaul truck. Apparently the weren't real good at driving the truck cause a wrecker had to come to my house late at night to pick it up. After driving many nails in my wall to find a stud I got my stud finder and helped them. Im 70 years old. The box is still there. However they never came back to complete the job. We paid half down. Financed half. So I called bank. Loan was canceled. News to us. At the time this is typed, no one has called, no one has shown up. I guess we paid for a battery. Dont do business with this company. They are not ethical, no service, liars and dog poop for humans. I plan to move further to hire an attorney to get my money back plus the aggravation and my health decline this hassle has caused. DONT TRUST THESE PEOPLE. DON'T PAY HALF DOWN. BUNCH OF CROOKS. read more

We received the same info, "We work with Enphase and they want to inspect our panels. I contacted Enphase, they do not work with Top Tier Solutions. Enphase directed me to contact Palmetto our installers, and they also said no they do not work with Top Tier Solutions. So our response was NO THANK YOU! read more

System was sold as "bill replacement" with the ability to bank power for winter. Reality is ~$600-800/month in combined costs of the loan payment and electric bills. Company agreed to a 1st step resolution of adding additional panels at no cost to address the issue, but after 4 months hasn't followed through. No response from leadership after requesting cancellation due to failure to comply to this initial resolution attempt. Proceed with caution. read more

Dealing with Top Tier Solar is worse than working with the cable company and a car dealership combined. Deceptive sales practices - salesman made promises that the company now claims aren't "services they offer," you have to beg for updates from project managers, customer service, and even execs. Their employees just leave the company mid-project and you hear nothing back. They installed my first set of panels at night with smartphone flashlights. They 'forgot' to install the transfer switch I paid over $1k for until I asked about it. It took them EIGHT MONTHS to get approval for my panel addition to operate. I am reporting this company to the North Carolina Consumer Protection Agency. Do NOT use this company. They are absolutely awful. read more

They call, saying they are licensed by Enphase. They show up, and promise that your solar panels are going to feed a battery to keep it charged and the rest will be funneled to the power company. Then they come and install, causing $1200 worth of damage to your AC unit and ensuring that your solar panels are turned off and that they have stopped your solar panels from reporting to you, the power company, OR Enphase. BUT, they make sure to harass you to call the finance company by the end of the day to ensure that they get paid for the job. Did I mention that they promised, and FAILED, to do an audit of the existing solar system and replace any non-working equipment under warranty? That's a lie, too. They never checked anything, they are frauds. They have a project manager, A Owens, ​that I can never get in touch with. Meanwhile, you're under an extreme heat advisory for the whole month waiting for someone to come and inspect, all the while paying and outlandish power bill while still waiting for the $1200 reimbursement from where the installation team trashed your AC unit. Still no one comes and inspects. Pathetic company, Pathetic sellers, Pathetic Mr N. Lease who says he's a vet and promised you a great deal over the phone. What you are is over a barrel and the whole company are liars. Do NOT call or answer anything from ANYONE with TOPTIERSOLAR, as they are bottom rung trash. read more

Unprofessional sales techniques and team. Don't open your door for them... I don't want to comment further at this time.

If I could leave no stars that's what I would do. Had an agent come to my house and after he explained everything he would not leave. I declined the quote process that he was very persistent with. I told him to leave 6 times his name was KHA Williams. Wasn't until i threatened him is when he finally left the house and wanted to fight in the street. You have guys like this coming to people's houses? Police were involved and he fled the scene. I have video of the whole interaction. I hope whoever the owner is contacts me. This guy doesn't need to be working for a company that goes inside your home read more

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We had our battery installed in June and was told that we needed to have an inspection before we could contact our power company. There were other things they told us as well. Since then, we have not been able to contact them. I have called and waited on the line to talk to someone, when I was next in line, they asked me to leave a message and they will call back. It's been over a month. This company has been terrible at communicating. read more

Just had a consultation with them today. Cody, was extremely rude and disrespectful. Do yourself a favor and avoid this company at all cost!​ read more

I wouldn't recommend this company to my worst enemy. I have been more than patient, but I have had it. Do the solar panels work? Yes. Are the service crew who physically come to the house to install or repair things decent people? Yes. But that's where the good part stops. For two months this spring I was harassed multiple times a week--sometimes multiple times a day--by Top Tier people showing up at my door to "do the annual check of the system." I complained to every additional person that showed up that the system had been checked and was fine, but the office couldn't seem to get organized enough to stop sending people to my house. Then they sold me a battery to remove me further from my energy company. This battery has worked for 1 of the 5 months it has been installed, and the one month it did work it did not hold (at 100% charged) enough energy to get my house through the night (when almost nothing was running or plugged in) without switching back over to the grid. The salesman who sold me the battery said it was big enough to hold enough energy to get my house THROUGH SEVERAL DAYS in case of a brown or blackout. LIAR. Furthermore, Top Tier claims they will reimburse you for any months the battery is not working, AND THEY HAVEN'T. I am waiting on May, June, August, and soon to be September reimbursement checks. No one has any answers. I am always redirected to talk to someone else. Customer service does not answer the phone or respond to voicemails or emails. This is THE WORST company I have ever worked with in my life. The level of disorganization and POOR customer service ARE UNMATCHED. Find literally anyone else from whom to purchase your solar equipment. The kid selling lemonade down the street has a better business model and customer service than these people. read more

I'm so highly disappointed in this company. My husband and I have tried to call close to 20 different contact numbers for people who work with top tier, trying to see about paying off our panels before we move vs moving them to the new house. 2/3 of the people never answered the phone nor ever tried to call back regardless of text messages and voicemails. We finally got in contact with 1 person about it and said we'd get a call back when they were ready to come out and look and see if our new house is good for the panels. Instead, it's a week later and he won't pick up the phone and we never heard back. I've called the number online for them and have tried every extension number and still NO ANSWER. This company is horrible and infuriating and if I could not even give a star for a rating I would. read more

they came and said they were coming to check the system's performance and ended up not doing that at all sold me a battery. Told them I can't afford it right now. Promised me 2500 dollars to sign on with them I still haven't got and while waiting on my power company to inspect it to flip the switch they said they would reimburse my monthly payments until they are in use. Im about to make my second payment without reimbursement and no sign on check I was pro along with Scott O'Shay will not reply to texts or answer the phone calls I have to schedule with him. Their service sucks and they lie read more

I unfortunately have not had this kind of positive experience lately. A micro transmitter blew in mid July. We realized something was actually wrong in August. I called and spoke to someone who told me they would be in touch to schedule a maintenance person or technician within 24 hours. That call never came. That was also the last person I spoke to. I had left roughly half a dozen voicemails and followed up with emails since 8/22. November one has reached back out. One person finally replied to one email last week saying to contact Enphase, which I did, and they informed me it was an installer issue. I cannot in good conscience recommend Top Tier anymore as they have disappointed me tremendously this summer and we have lot many solar hours at the best times to bank them because of it. You better believe they have sent out separate "consultants" though to come and try to sell me a fan for my attic crawl space. No technicians who can work on the array though. read more

I am actually suing them now. These people knocked my door and claimed that they were sent by Enphase energy to review why I am still getting electric bills, yet I have Solar panels. Then they said that the problem is that i need to add batteries to eliminate my electric bills and some company will send me checks to pay for the batteries. They came, installed the batteries incorrectly, has not charged in almost 3 weeks, they are not responding to emails or phones. Even Enphase energy has sent them 2 emails and called them multiple times, and they are not picking up calls or replying to emails. Enphase suggested that I pay a new installer to come reinstall the batteries and I told them I will not do that. Since everything has turned out to be fraudulent. I am giving them 3 days next week to come pick up their batteries and leave me alone. I have also told the finance Company (service finance LLC) that I will not make any further payments, they need to get their money from these scammers. I will be meeting next week with some attorneys to begin this process. They will realize that they messed up with the wrong customer. These are robbers who should be locked up!! read more

We have had solar for the past two years from Cape Feat Solar in Willmington. For the past couple weeks we have been bombarded with text messages and phone calls from Top Tier to review our solar system. We are happy with our system and don't need the phone calls and text messages. Wouldn't you develop your own customer base instead of poaching people with solar. read more

They are super pushy and hassled me aggressively. They said they were coming to inspect my current setup and did not identify themselves as a different company. ​​ read more

Came on the premise of doing an "evaluation" of the effectiveness of my existing solar system but spent 95% of the time attempting to sell me battery storage. Pushy. read more

Mr. Wu & Mr. Matt came out to my Baltimore MD home because I was having problems with my solar and my overall electric bill was steadily increasing. Wu & Matt was the most informative technicians to come out to my property. They told me the facts, what I needed & how we'd make it happen. They truly underpromised and overdelivered. I can't wait for my battery install. Thank you Top Tier Solar and big thanks to Wu & Matt. read more

Update July 2026, since the last review I have had 4 additional optimizers go down. Each time I have called Top Tier to schedule a repair it has taken at least 1 month to get a technician to come out. The last time I asked the tech if I was the only one having this many problems with optimizers, his response was no, there had been several customers with the same issue. Quality control is obviously a problem for their components. Also I suggest those of you who have panels, check your solar edge app daily for malfunctioning panels as Top Tier certainly wont monitor them. Again for those in your forever home solar is a great way to reduce electricity cost, just not with Top Tier, find another company. read more

Given multiple finish install dates. Cannot resolve issues timely (ie there is an error and I cannot use solar but it is taking 13 days just to get someone to review). Had to request resolution for another issue multiple times. Have had multiple project managers. Sales associate would not come out again to discuss battery back up, he said there is no profit so he would not come out. Was promised additional monies due to delayed Top Tier issues and have received nothing. The reps seems to accuse me of not being patient but we still do not have solar even after they have been paid. read more

Top Tier Solar Solutions - Pipes are exposed and no one will answer my concerns - Solar Installation Near Me - Charlotte, North Carolina

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We have had nothing but horrible service and lies form this company. We had issues back when having a solar battery installed and we were lied to on what all it could support by the sales person 3 years ago. Now we are being given the run around to fix a down panel. They had sent someone out to talk to us for a check on the panels and we informed them that we had a down panel. We were originally told the person they were sending could fix the panel which apparently was bullshit as he was nothing more than a salesman. We had even told them do not send a salesman as we are not buying anything else from them. That person then claimed they would put in a request to get the panel fixed. After about 2 weeks of nothing from them we called in to find the person never reported it. We told them we needed it fix and they gave us a date a few weeks out. That date came and no one showed up to fixed it. We also heard absolutely nothing from them at all as we checked our emails and phone logs just to confirm. We called them back about a week after to ask them what happened and now they said we have to wait until Oct to get it fixed so we are again delayed roughly 2+ months in addition to the first delay when their employee did not report the panel. This company has been nothing but a headache as they continously lie! I would not recommend this company to anyone unless you really just like dealing with bullshit. read more

Top Tier Solar gained access to my home by falsely presenting themselves as Solar Edge, a company that was involved with my Solar panel installation. They then tried to sell me batteries with high pressure sales techniques. I told them I did not appreciate being decieved about who they were, and asked to be removed from their contacts. I've gotten 3 more spammy texts/calls since then. read more

I entered into a solar agreement with the expectation of reduced energy costs. Instead, I have experienced significantly higher-than-expected electric bills and unresolved questions about system performance. Attempts to obtain a detailed production analysis and billing explanation have not resulted in satisfactory accountability. I am formally escalating this matter and exploring all available consumer protection remedies. Transparency and performance should match what is promised at the point of sale. read more

If you are looking for a job I would say keep looking and don't waste your time with Top Tier Solar. This company is a straight joke. When I was interviewed I was told that we'd get continuous leads (5-6 appointments per day), good place to stay, and provide a rental if the drive was more than 4 hours away. First time blitz going out, they wanted me to drive 5-6 hours away. After I mention about the rental car they acted as if I was never told about being provided a rental car, Telling me don't tell anyone about the rental car. They also lied about giving "closers" the best place to stay. When I get there I get maybe one lead a day and the Airbnb had bars on the windows, homeless folks outside, and area was crime ridden. I was trained for the first two days by someone that didn't know how to sell so I was pretty much thrown to the wolves by day three. After they stopped giving me leads they started pressuring me to go door knocking in a place I had no clue about. "Just look for houses with solar" they said. After about a week and a half they say we're going to another state 7-8 hours away and we have 8000 leads ready for the taking. So like a dumbass I drove almost 8 hours away. Once I get there it was worst than the place I just left, not even one lead per day. After about 3-4 days there the strongman Clancy (What male leader do you know named Clancy?!? I mean really??) the almighty leader tried pressuring us to step it up and go door knocking or get out. Not to mention the little minions he had as assistants that didn't know shit acted as if they were God's gift to the solar industry. This was the worst job experience ever. Lied to at the interview, lied to in training, lied to once I drove 8 hours away. If you want to waste your time try working at top tier solar. SMFH read more

We have Top Tier solar panels on our home. The panels themselves look good and function as expected now, but our experience with the company has been very poor. The panels were installed in April 2024 but were not turned on until September 2024 because Top Tier failed to file the inspection paperwork with our town. We missed the highest solar production months of the year. We contacted Top Tier and the town repeatedly to get this resolved and received minimal communication from Top Tier. We were told we would be compensated for this delay and that company leadership would follow up with us. Neither of those things happened. Most recently, a visit that was presented as a system check turned into a high pressure sales pitch for a battery system, which we were not told about in advance. We repeatedly stated we were not making a decision that evening. When we ended the meeting so our kids could go to bed, a representative told us we were being rude and made an inappropriate comment about our home environment while on speakerphone. Misrepresenting appointments, ignoring service issues, and using pressure tactics in a customer's home is unacceptable. We will be documenting and escalating these issues through formal consumer complaint channels. read more

My story is a bit different than what I can find here but hey... please continue reading. At this point I've been having the system for 11 months. I have a few positive points. 1. Installation - Installation was exceptional. 2. System Start - Process between installation and the system to function was normal. It took about a month and a half. This takes some time because of the state and company permissions to operate. Here is where some people get mad because if it takes a long time to get the permit, Top Tier can't do anything about it and you need to start paying for the system (This is part of the agreement between you and Top Tier). 3. Sales Process - My overall experience was good but here I need to be honest with you guys... they are not honest with you when they sell the system. There is always something that a lot of people don't notice and they don't tell you. In my case they told me I just needed to pay $200 and $285 if I did not use the federal refund towards the loan with a 4.5% interest. It sounds great right? $200-$285 and I will be saving around $300 monthly in electric bill and 4.5% interest only. Well.... after paying for 8 months I realized not a single dollar was going to the principal. I called the Goodleap (financing company) and ask them when my money was going to go towards the principal. They said they couldn't see that in the system. I then asked them for a way to see the amount of interest I was paying against the total interest I owe at the moment. Again, they were no able to see that in the system. So after talking for about 15 mins I figured out that if I pay $200 monthly, I would be paying that for life with no money going to the principal and this is because my interest each moth is $320 so actually I am building more interest (around $120 after paying the $200). My grandchildren would still be paying for this. Can you imagine what would it be someone who figure this out after 3 or 5 years? Giving money for free? I was able to figure this out but I feel sooo bad for the third age people who just pay minimum payments not knowing they will never pay it out. I am 100% sure Top Tier knows this but they don't tell you cause they want you to think you will have a low payment so you buy their system. To me, honestly, worth more than all good you can do as a company and they failed so bad. Fortunately for me I will be able to give some extra money and start paying it out but not everybody is in the same position as me so think it twice if you are going solar cause I am pretty sure this is not the only company that does this. read more

They called to offer their services, setup appointment for 15 April at 12:00. Message about 1:00 saying they are running late be will be there at 7:00. No show. No call back. read more

I feel it's incredibly important to share my recent experience with Top Tier Solar Solutions, as their sales tactics left us feeling misled and pressured. My husband and I are both concerned about the rising AEP rates, and like many others, it's a common pain point for us. That's exactly what Top Tier Solar seems to prey on. It started with a door-to-door salesman from North Carolina who came to our home, speaking with my husband and highlighting the upcoming AEP rate hikes - he even claimed they'd add up to a staggering 50%. This felt like a classic bait-and-switch. After hooking us with this concern, they quickly sent in another person to discuss solar options. This second individual tried to pressure my husband into signing an agreement on the spot, stating he had five days to cancel, though the actual contract clearly states three. This all unfolded Friday. When the salesperson came over to talk about equipment, my husband told him upfront that he'd need our attorney to review any contract before signing anything. He seemed fine with that, saying it was "no problem" and he could get back to us in two weeks. However, he then pushed my husband to "just accept the quote" to lock it into his system, calling it "baby cached" and assuring him it was "nothing binding." My husband and I wanted time to compare prices and think things over, especially since they also offered roofing services, and their quote for that seemed pretty decent compared to others we'd received. Because he insisted it was only to "save the quote in the system," and not a project contract, my husband made him wait while he meticulously read what he thought was simply a terms of service agreement - something applicable only if a project were to move forward. He repeatedly assured my husband it wasn't the project contract. Feeling somewhat reassured by his persistence that it wasn't binding, my husband signed it. That was a huge mistake. Despite my husband's careful reading, what he signed was, in fact, a binding legal agreement for a cash payment of tens of thousands of dollars. What's more, the agreement itself didn't even list a price or payment terms. Those details were on a separate digital proposal they emailed him later. This entire experience boils down to this: if they can't strong-arm you into willingly signing an agreement, they'll resort to outright lying and misrepresenting the contract to get you to sign, playing on your fear of missing out. They want you to skim the agreement, and even though my husband didn't skim it and read it entirely, he was completely misled into believing it wasn't a contract. He even confirmed it with him twice: -My Husband: "So this is not the project contract, right?" -Sales Person: "Nah, man, that's just to keep the quote in the system, we haven't even done a credit check yet. We'll do that when it's time to move forward." Friday night, after he left, my husband took the time to review everything again and did some legal research. It all just felt off, especially when, on his way out, he started making small talk that inexplicably led to him discussing his company's questionable Better Business Bureau (BBB) reviews and their "narcissistic 20-something-year-old CEOs" (yes, plural, for some reason). Needless to say, my husband made it a priority to go to the Post Office first thing Saturday morning. He promptly mailed the cancellation notice they require you to send to Charlotte, NC, to cancel without cause within the prescribed three business days. We sent a certified letter with request for signature. In short, this was a difficult lesson for us, and despite the extreme embarrassment we're feeling, we want to warn anyone considering this company. Top Tier Solar is, unfortunately, known for these kind of slimy practices. I found online that the Mayor of Wheeling, WV pulled their permit to operate in the city due to numerous complaints from citizens in March of 2025. Please be careful if they come to your door. We have filed complaints with the BBB, the City of Bluefield, and the WV Attorney General. read more

They are not a part of the solar company, Emerald Energy, that installed our solar system and yet they contacted us to do an "inspection" to ensure things going well. When I called the company that installed our solar system, they said that they have received numerous calls stating the same concern and that Top Tier is NOT a part of them nor a partner, etc. Furthermore, Emerald Energy has contacted Top Tier on several occasions asking them to stop. read more