I have had my solar panels for 3 years, and was very happy with the installation. It functions as…read morepredicted so I give them 2 stars, but their biggest problem is customer service after installation. One panel stopped working after 2.5 years and while the contract says they will maintain the system for 25 years, it took 2 months to get a service person to come and fix the non-functioning panel. Now at 3 years, I have another panel not functioning. I have tried calling 3 times, waited on the phone for 15-20 minutes for a customer service person, and when the answering machine says I am next in line, a recording comes on and tells me to leave my information and someone will get back to me. But no one returns my calls or messages.

You see 4-star rating and think; this must be a trustworthy company with good products. You must…read morethink; I can count on their expensive products doing what they are selling you. You did some quick research and saw the string of negative reviews that are recent but still let them gaslight you into thinking the company can be trusted and there may have been a few bad apples within the company that were purged from the company after they were discovered. This company is messed up at the roots, they will sell you an expensive product that doesn't work as promised and leave you hanging as every salesperson and project manager disappear and stop responding to calls and messages once the install is completed and the sale is done. I feel ashamed to let them talk me into going solar again as the made false promises and stop responding to my concerns. I've been here before with another solar company that went out of business. I was promised savings on my energy bill but in reality, the saving I was making was immediately negated by the monthly payment of the solar system. I didn't want to be in this position again as when the system stopped working, I paid the full price of the energy bill plus the solar panels. Top Tier sold me system that isn't working because it is not activated and they are slow to respond. I'm paying for the battery and the full price of my energy bill while they drag their feet on activating it. I just thought it wasn't working but they told me poor performance is due to the system not being fully activated and I need to get a permission to operate letter from my power company. The power company is cooperating, but I need Top Tier to actually help me give the power company the information they ask for to get the letter. The project manager drags his feet and doesn't respond, and the sales rep is doing the same. To make things worse they had a quality assurance personnel try to sell me a more expensive solution as a fix. Never again! They wanted to sell me a 22Kw propane gas electric generator to get me off the grid. They already told me the max consumption battery will do just that and give up to 300 credits per month of energy credit. I'm not seeing anywhere near that, and I'm not supposed to trust them with a more costly solution on top of the current solution I'm already paying for? The quality assurance person placed me on speaker phone with a big sales executive who talked like he was pretty high up in the company. He was trying to give me all kind of deals off the price of the product, but I'm already stretched with their current non-working product so it was a hard no for me. I was on the phone with him for well over an hour before he started to gaslight me telling me how I have trust issues and telling his quality assurance specialist who came to my door that it is not her fault and she is doing everything right, that I'm the problem because I have trust issues. Obviously, they are not in my shoes and couldn't care less about my experience with the prior solar company which at least have the excuse of going out of business; a now their company that is actively screwing me over with high prices non-functioning systems that they seem to care less about giving me any kind of priority to get things working while I'm still paying of the loan I took up for their product. They have the nerve to try to sell be a more expensive product while I'm in the middle of this. Solar power is a waste of time, sanity and finances. It will work in niche situations but as long as you have to pay for the system if you don't have the up-front cash for it, you aren't seeing any savings. By the time you pay off the loan, it will be time to get new panels again as they have about a 15 to 20-year lifespan. You are not really saving anything. Save yourself the headaches of having to deal with terrible companies like this to put yourself into expense while the company leaves to high and dry.

On time, good diagnosis, good repair. Quality work…read more ...........................,,,,,.

From the owner: With over 12 years of hands-on experience in the solar industry, I bring deep technical knowledge,…read moreproven reliability, and a commitment to high-quality workmanship. As a licensed electrician and fully insured professional, I specialize in designing, installing, and maintaining efficient and safe solar energy systems for residential and commercial clients. My goal is to deliver sustainable energy solutions with integrity, precision, and customer-focused service. For more information call or text 985-415-7816 or email Dewayne.foster88@outlook.com

I've seen questions here about Renu Energy Solutions from the past that were very positive, along…read morewith great ratings on BBB. I want to share my story so anyone interested in solar knows the other side. My first year solar production was 57% less than contracted rates. I received 43% of what I paid nearly $40,000 for. I have a contract that states my solar would produce 9602kWh (after change order) for a system that was installed and turned on in October 2024. In July, we knew we were never going to meet that number and something was wrong with the system. We attempted to call several times before I finally emailed multiple leaders at Renu Energy Solutions asking for help on 7/23. What I got was a response from Ariel proving my system was under production and constant disregard of my requests to have someone fix it. We are now 3 months into asking for help and not a single person from Renu has agreed to fix the solar, step foot on my property to look at the solar, or even speak with me on the phone. I believe they have no intent on delivering the production values they quote and use their "we'll pay your Duke bills" guarantee to profit on over charging for an outcome they don't intend to deliver on.This was my experience, which may be a one-off or a change in how the company is run. I can't speak to that, but I can speak to what is currently happening to my household at the time of this review

Install team will not listen to you if your an older women …read more Battery not placed under two roof options as requested many times. They wanted fastest install instead quality or listening to customer. Hurry up and wait -installed done now have to wait weeks for inspection So can't be used.

I was out of town for a few days and recognized when I got home that some of my lights and outlets…read morewere not working not knowing that a cable company had been digging for new lines in the neighbor hood and had cut the line. Of course I didn't realize at the time but I did mention this to Tony and he suggested I call Duke power and report it which is what I did. Duke said the cable company had in fact cut the line. Tony is very knowledgeable, professional and honest.

You are crazy if you use this guy he is a their steals your money and never finishes the job I'm…read morewaiting since April ,he keeps telling me he's coming now he won't even answer the phone ,don't use this guy you will be sorry

Had a problem communicating with SolarEdge inverter via older 3g. Asked for a solution. They ended…read moreup recommending going with wi-fi. Ended up having same disconnect problem in spite of my fiber optic ATT connection and the router being 3 ft from inverter. I ended up researching on YouTube/Google how to eliminate the problem. DIRECT ETHERNET CONNECTION! Something Sun Service Specialists N E V E R recommended. Why? Cause setting up an appointment to reset to Wi-fi was a $350 service call. I found out on YouTube how to direct connect my inverter to my router using a 6ft ethernet cable for $5.99! NOW, I HAVE NO MORE DISCONNECTS! But Sun Service Specialists has my $350!!!!

Had a young man that is well manner and well experienced came to get my solar panels back up and…read morerunning. He had to change out my inverter that quit working. If you need your panels back up and running call Sun Services and they will send a Specialist out to your house. His name is Bobby Brown, he secured the new inverter to the side of the house and replaced conduit nuts and wired the system to the new inverter.

When you're replacing a roof while living in another state, trust becomes the most important…read morefactor. We bought a 2003 home that still had its original roof, complete with solar panels, and had to coordinate everything from a distance. That could have been incredibly stressful, but Marcus made it feel surprisingly easy. He was consistently proactive, communicative, and transparent throughout the project. We never felt like we were wondering what was happening. When rain threatened the schedule, he immediately brought in additional crew members so they could finish before the weather rolled in. Instead of excuses, he found solutions. The installation itself was fast, organized, and professional. The crew arrived when they said they would and got the job done efficiently. One unexpected highlight was the documentation afterward. The drone photos of the finished roof were outstanding, and the detailed paperwork made getting approval from our homeowners insurance company simple. It's one of those little things you don't think about until you need it, and they absolutely delivered. We did run into some frustrations with the separate solar vendor, but as far as Elite Roof & Solar is concerned, we'd hire them again in a heartbeat. In fact, our parents are buying an older home in the Asheville area. When that roof eventually needs replacing, Marcus will be our first call. It's rare to find a contractor who combines excellent workmanship with great communication and follow-through. Elite Roof & Solar earned our trust, and that's probably the highest compliment we can give.

This was my third roof on this house. This company by far did the best job of any of the other…read morethree. The job was done right, the workers worked hard and the supervisor did his job on site. My first contract with the estimator was truly amazing. She knew her product and did a fantastic job explaining all the options. You can't go wrong with Elite.

Love these guys! Very knowledgeable on solar and very easy to get in contact with. They even hooked…read moreme up with the best installers!

From the owner: Financing $0 down payment, $1,000 signing bonus. Contact us now! NC, SC and VA.read more

When I first opened the shipment, I noticed one of the batteries had a small scuff mark on the…read morecasing. It wasn't damaged functionally, but I mentioned it to Solar Cellz USA just to be sure. They followed up right away, sent photos for confirmation, and reassured me that the performance wouldn't be affected, which turned out to be true. The response was quick and professional. I purchased two lithium batteries and a 6kW inverter to back up my small bakery's freezers during power cuts. Everything's been working well for two months now, and I appreciate that the inverter came pre-programmed with the correct voltage settings. The products are high quality, and the company's transparency left a good impression on me. I'd recommend them to other small business owners who need reliable backup systems without a lot of fuss.

Order placed on August 7 and after 2 month later still NOTHING. They are they have Scam me for…read moreover $22,000 on the solar project we are working on. Still waiting for the refund They even claim that they have the item in stock which they do not have anything available. Save your time and effort and buy from some where else