Highly recommend Top Tier for refinishing. We had them refinish our hardwood and parque floors and they came out beautiful. We ended up having a smudge on the floor and Juan did everything he could to fix it with no questions asked. His team made my old (ugly) parque floors look absolutely beautiful. Nice, trustworthy people and great prices! She read more

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Beware! We hired them to install unfinished flooring including sand and finishing 1000+sqft flooring. It's a big job (more than $20K quoted.) Juan (John) quoted for entire price upfront but somehow separated proposal in two, calling "stage 1" first installing unfinished flooring "stage 2" second sand/finish/stain. After they did installation of unfinished floor in March they collected money saying "the stage 1" is completed. He assured us they will come back to finish and we need to make appointment 2 weeks in advance for those dates. We called them in April to schedule the "stage 2" within 4 weeks. After a few weeks (2 weeks in advance), We contacted him to confirm the date but it turned out he didn't put us on his schedule on the date we asked. His response to set the date became clogged saying he is busy. I called him a week before the appointment to reconfirm but then he said he needs to "update the estimate" saying it will take "more days". Even though he knows very well that nothing has been changed. It was clear he waited until last minute and started taking advantage of the situation raising the price as he knew we desperately need the floor to be finished (we need to move in!). We got upset (who wouldn't?) then he suddenly behaved as if he is "a poorly treated victim" telling us to find somebody else, saying "you have one week to find new people." Now we know why he separated the estimate/bill at the beginning. He made plenty of money when he installed unfinished flooring calling it "stage 1" (that included some advanced payment for "stage 2" and was trying to make even more money raising the price at last minute. Now he claims all the work in the contract "stage 1" is done so he has no obligation to come back as there is no signed document for "stage 2" This is obviously a scam. Judging from his attitude, it seems this is not the first time he played this kind of game before. We are stuck with unfinished floor and move in date is delayed till we find new people (or we pay whatever he want to take advantage of). We learned that This company has changed their names multiple times in the past (American floor master, AtoZ flooring, etc....) I think Juan has a history of this type of scam. We need to file complaint officially to the authority but wanted to save future victims by writing this. Don't be deceived by 5 stars reviews posted by his friend. There is another customer who rated this company 1 star, that looks true. read more

Top-tier flooring did an outstanding job of re-finishing two bedrooms in my newly purchased home. They returned my initial call in the same day (Saturday) and then came the next day (Sunday) to review the work that needed to be done and provide me with a quote. They were able to align the work schedule to my timing needs. They showed up on time and completed the work by the day they said it would be done. Throughout the process they gave us thorough explanations of the work and also provided expert advice. After the work was done, the team cleaned up the area well. I am definitely going to use Top-Tier flooring again to re-finish additional rooms in my house. read more

Avoid at all costs. I recently hired the guys from Top Tier Flooring to refinish my hardwood floors. There were communication problems due to the language barrier, and the floors came out atrocious. There are swirl mark scars everywhere in the floor, showing their inexperience. I will never hire these guys again. read more

This guy is awesome! We heard about American Floor Masters from family friends (Juan repaired their hardwood floor damage after a water leak and did a seamless job at about 1/2 the price quoted by big companies). So my wife and I just bought a house in Ossining and needed the floors sanded and refinished. We got some pricing from other places online (looking at around $2.5k to sand and finish all floors), then had Juan up for a quote. His price for the same work was just over $1k... and since we had already seen his workmanship on our friend's floor we were confident going with him. In fact since we were now under budget we also had him extend our hardwood floors into our entire kitchen. Him and his guys did an awesome job - the new wood is seamless with the old, and it all came up like new. Juan (owner) is great to work with - a little broken in his English but friendly and honest, and really knows his stuff with floors. Get a quote from him you'll be amazed, but his pricing does not undermine quality. My wife and I love our new floors and, and got so much more for our money with these guys. We absolutely recommend them. read more

Top Tier Flooring - Our 30yr old floors after Juan's refinishing. - Flooring Near Me - Buchanan, New York

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Very happy with the service, price and finished product. They were 100% professional and trustworthy. They came on time finished exactly when they were suppose to. We were out of town and were sent pictures and text messages keeping us in the loop till we got home. The price was very fair compared to other quotes and we will be having them back to do more rooms. read more

We had our floors done by Top Tier Flooring this past week and they were great. They were very flexible with availability, prompt, and friendly. John was very helpful in deciding what type of finish was right for us. I would definitely recommend them! read more

I contacted John over the weekend and he was able to respond quickly and scheduled a service call that very week. I had a short turn around in a rental unit and the previous tenant had badly damaged the floor. John was able to restore the floor and I am very happy with the results. So happy in fact that I had him do some additional work on a return visit. John is a craftsman who takes pride in his work and has the knowledge and experience to handle all flooring types and conditions. read more

Amazing! Juan is truly a floor master! I would recommend American Fllor Masters to everyone. I was truly impressed and would use them again! Excellent. read more

This company does amazing work and their customer service is fantastic!! The hardwood floor refinishing company we originally hired pushed back our start date two times. I was fed up and started looking for another company. I called Top Tier Flooring on a Wednesday and they were there to start the job the following Tuesday and the entire job was completed that Thursday evening. Amazing! They really helped us in a pinch. The floors look amazing, they were able to bring back the original hardwood glory of these 1930's floors. They never once complained about the time constraints and were kind, helpful and professional from start to finish. The icing on the cake was that there prices were better than most quotes we got too! Can't say enough good things about them. If you have any flooring needs, don't take the time to search like I did, just call Top Tier Flooring! read more