For those of you who look to Yelp for reviews on companies please look further down the page for the gray type of the two Five Star Reviews that Yelp has conveniently marked as not recommended and not included in this company's overall rating, this is a Five Star company and the two Five Star reviews are legitimate. I put my review on Yelp for Top One Roofing and another person who lives in the area put another Five Star Review on this business. The Yelp site states that these Five Star Reviews are Not Recommended and that these two Five Star reviews are not factored into the overall star rating, Why Not, to make sure that this company has a ridiculous disgruntled One Star rating?
Top One Roofing is one of the best businesses I have ever dealt with. I do not know the owner personally and the work that he did was excellent. So someone else from another state puts a terrible review out because they couldn't get a date scheduled during all of the restrictions over the past year where business owners' schedules are backed up because of the supply chain issues, etc., and because the one star review is from San Francisco and Arizona it seems the two local reviews are ignored and this business that has operated for thirty years loses business from one out of state review that by the way is the only review now showing on Yelp. Maybe Yelp should think about allowing all reviews and not just the one negative review from an out of state person who happens to live in San Francisco (do they work for Yelp?), maybe Yelp's process of only allowing negative reviews to show on its site is a reason for some companies to go out of business.
Yelp doesn't seem to have a very objective review algorithm process or is it that only people who leave reviews from San Francisco get their reviews posted and the rest are moderated out to allow the lowest rating to show as the only review on Yelp. Looks like this one extremely negative review could possibly have ties to Home Advisor. In my opinion, I have never had a good experience with Home Advisor, in fact the one experience that I had was not so good to put it mildly. However, I don't trash their business and have it be the only review out there on Yelp. I also don't post many reviews because I am disabled and it takes a great deal of effort for me to post a review. So please put my review and the other Five Star review back up so that other potential customers can know the truth about this business. I guess going forward I can expect any review that I post in the future on Yelp will be disregarded which defeats posting a review in the first place, is very unprofessional, and very difficult on those of us who are disabled. What a shame! Top One Roofing is top notch and if they could have done the work right away for this disgruntled person they would have. read more