I'm a new, first time home owner and have never paid for lawn or tree services before. After attending the Home Expo in Central Park in March, dad suggested I have trees cut down ASAP for "winter rates" and before spring leaves begin to grow. So I scheduled 5 separate companies for estimates on removing ONE white oak tree that needed to come down for an addition that I'm hoping to start ASAP. Finding a company that was safe, licensed, insured, on the low end of cost, and could complete the work on the day I wanted was my priority (and in that order).
I closed on my house a year ago and the inspector pointed out a dead red oak tree that needed to come down. Each of the 5 companies suggested I cut down both trees at once to save money, that the red oak was in danger of damaging my shed, my house and several neighbor properties.
Chad from All Top Notch gave me the best (lowest price for the most work), while providing immediate evidence of his license and insurance - when I asked one company about their license and insurance, they responded "of course we are!" but offered no proof even when directly asked for proof (sketchy!). I like that Chad presented this information within a minute of meeting me and without being asked. When Chad left, dad and I were convinced that we would go with Chad's company, but we still had one more previously scheduled estimate that arrived shortly after Chad left.
The last estimate explained that his dad is a contractor, he asked to see the floor plans of the future addition, did some measuring, and suggested we also remove a third white oak tree that he thought would be compromised by the addition. His reasoning was convincing but his price for just the original white oak and the dead red oak trees were completely out of reach for me. So we called Chad about adding that third tree and he came out the next morning to give us a third estimate. I felt bad for bringing him out twice in less than 20-hours but he was very professional and friendly.
I liked that Chad gave me three separate estimates to help make a decision. One estimate for the one white oak tree, then the white oak and the dead red oak, and then an estimate for all 3 trees. We negotiated a price that included a little discount for paying in cash and Chad was able to further trim the price by making suggestions for work that I could do. Chad understood that I needed this work done but I needed to complete the work as frugally as possible and I appreciated that he figured out how to make the price for all three trees attainable for me. Then I thought, hey... lets walk around my property and he can let me know if there are any big red flags for the future. He pointed out a few limbs that were getting close to my roof and a few scraggly, cosmetic pieces coming out of a trunk that had been trimmed long ago. He wrote those details into the estimate for no additional cost. Of course, I loved that.
On the day the crew arrived to do the work, dad and I moved the thrift store patio furniture onto the lawn so we could watch the 3-man crew work. Dad and I spent at least 4 hours hanging out, eating snacks, and enjoying the show. The crew brought a crane and mulcher, which was fun to watch. My neighborhood has lots of retired folks and they were all on their porches drinking and eating peanuts and taking photos. Once the guys got started around 10am, they did not stop for even a bathroom break until after 3:30 and were completely finished around 4:30. Each member of the crew worked non-stop: cleaning the chain saw, cleaning up the mess on the driveway from the mulcher, roping off branches or parts of the trunk, cutting the trunk into 16-inch blocks for firewood, or stacking the wood where I wanted it behind my shed. They even used the crane to hop on my neighbors' house to blow off all the sawdust from his roof and gutters. Honestly, I was a little concerned that the crew was working too hard, so we got them some Gatorade and lunch from Wawa. Chad came by three times to make sure the work was going well. They did all of the work that was outlined in the estimate, all the work that we discussed, left one stump 6ft tall as requested to use as leverage for digging out the crawl space and did a great job cleaning up my property and my neighbors' and now we can start the next steps of the addition.
In the end, whenever you buy something or use a service, you have to think... knowing what I know now, what would I do differently and would I use this service in the future? I wouldn't do anything differently. I'm a researcher type person, so I would always recommend getting several estimates so you feel comfortable with your decision and because you never know how one person might have a unique experience, interest, or suggestion that can end up benefitting you. I would comfortably and confidently put All Top Notch at the top of my list and this is the company that I'll be recommending to my neighbors and friends. read more