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Top Notch Tires

3.7 (3 reviews)
Closed • 9:00 am - 5:00 pm

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2 years ago

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10 months ago

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Meineke Car Care Center

Meineke Car Care Center

(22 reviews)

Very disappointed with the customer service provided. I brought my car here because I thought they…read morewere honest and wouldn't try to sell me a fix I didn't need. I believe the work done was good. I am hugely disappointed however, that although I told Robin I wanted to spend as little as possible because I had had another expensive fix a few weeks before, she never asked if I had a coupon. (There was a coupon on their website for $50 off anything over $750). I did have the coupon, already printed off, but being distracted by our conversation about her dog, I forgot to hand it to her. I was told over the phone what the issue was with my car and authorized the fix over the phone. So I was not present when the bill was written up. When I picked my car up just before they closed (early because it was a Friday and they had nothing else to do) I was again distracted with conversation with Robin (she is a talker, which was also something I had liked from previous visits) I didn't realize until I got home that the coupon was still in my bag. I called the next morning and got a customer service rep at Meineke. I explained the situation and she said it would be no problem. She would contact them on Monday and they would honor the coupon and credit my card. When the credit was not made to my card, I followed up with Robin. I explained my conversation with the Meineke rep and was met with a very rude, reactive response. "You didn't give it to me when I wrote up the invoice! We have signs all over the office that day you have to present the coupon when I write up the invoice! I can take a picture of them and show you!" "I wouldn't even know how to give you back money" (you run a business and don't know how to process a refund? I highly doubt that!) " I would have to delete the whole thing and start over and I'm not doing that! I can show you the signs that say you have to present it when the invoice is being written up!" Clearly to her, not refunding me $50 (off an almost $1000 bill) was worth losing a customer. Needless to say, I won't go back there.

Tire pressure was off and Sam fixed it quickly and gave me advice on what to have it at and what to…read morecheck

Top Notch Tires - tires - Updated May 2026

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