Go to another laundromat!! I rarely leave reviews, but I feel compelled to share my experience at…read morethis laundromat, especially given the complete lack of professionalism and respect I've been shown. Over two weeks ago, I had a load of clothes that were unfortunately burned and damaged due to one of their dryers overheating. It was a frustrating and upsetting situation, as the clothes were ruined, but what made it even worse was the utter lack of follow-up or care from the management or ownership. When I initially reported the issue, all I was asked to do was write down my name and number. No one offered any explanation, no one took the time to gather more information or even express sympathy for the situation. Just a simple, "Write your name down, we'll get back to you." Well, two weeks later, still nothing. The "manager" on site even acknowledged that my cloths were scalding hot and burnt. What bothers me the most is the complete lack of effort to communicate or resolve the issue. It feels like my concerns were completely disregarded. The manager and owner did not reach out to me, and it almost seems like they assumed I wouldn't follow through because of the location of the laundromat. I hate to think that my race or socioeconomic status might have played a role in how I've been treated here, but I can't ignore the feeling that they believe people from this neighborhood won't have the resources or the motivation to fight back. I absolutely do. I have the means and the determination to make sure this is addressed. At the very least, a simple follow-up call to ask for more details about the incident or to inquire about what was damaged would have shown some level of care or customer service. Instead, I've been completely ignored, treated as if I wasn't even a paying customer, as if my experience didn't matter at all. I find that incredibly disrespectful. This whole situation has been an absolute nightmare, and I refuse to just let it slide. I'll continue to pursue this until I get some form of acknowledgment or resolution. The lack of responsibility shown here is unacceptable, and I will not allow this laundromat to simply get away with neglecting its customers. If you value your belongings and expect any level of accountability, I highly suggest you find another place to do your laundry. Based on my experience, this laundromat clearly doesn't care about its customers, and if something goes wrong, they won't be there to help. Truly disappointing especially when the cloths damaged weren't worth much. Luckily My clothing are generally dry cleaned and I only use this laundry mat when my washer is acting up and I'm in a rush.

The attendant was courteous and kind, she went out of the way to help me get my load started.read more

Please, PLEASE!!! Clean this place up. I've come here for years. A lot of machines are not…read moreworking, this has been a consistent complaint from many others over the years. Now I've seen there are roaches, everywhere! And your business could at MINIMUM provide a television or vending machine. Good grief, do better. I know these places make a lot of money. Take some time and invest. I was just really displeased at this last visit.

Well.. It gets the job done. This place is pretty tight in space. But, it provides a decent…read moreamount of washers and dryers. However, the place appears to be rather unclean and perhaps they are repainting. I remembered this place being much cleaner years ago. Many of the machines were out of order. They do have a quarter machine... This is great! It is left unattendend with good operational hours. The dryers get really hot which is a plus. My family uses this wash house when we have a large amount if clothes and dont want to use the house washer. I spent $40 for 8-11 loads for wash and dry. Not bad!

i'm doing this on all of my sites until I get my money back. I use the laundry mat and thank God…read morethere's one down the street is absolutely wonderful but you got $36 for me because you didn't have any laundry cards loaded in your machine and it charged my card which I work very hard for my money and it's a struggle just trying to get my clothes washed so I don't appreciate it. I don't appreciate where you don't have your or somebody in there or a number we can call so that we can get reconciled with the money that we needed to wash our clothes you a service and it is bogus. It is a scam. I will update this when I get my money back. This is unacceptable-Heather Faulk-Bell

Doing rugs & mats for the holidays. It's just easy to do these in their big heavy washers. The…read moreanimals usually need their blankets done every couple weeks & it's nice to have them clean & smelling nice for the holidays.

I use this dry cleaner every week, and they never miss. The staff is always friendly, and my items…read moreare consistently ready on time. They even managed to remove stains from a suit I was sure were permanent. Highly recommend.

The service was great. Brought in 6 pants to be hemmed, three pants to have zippers replaced and…read morethey said one week. They called me three days later. All done. Done very well. The cost was lower than anyone else in town.

I just want to say that, i went too wash and dry my close. The service here with the young attendee…read moreerica. Was so pleasant and sweet, she explained the prices and hours of the laundry and was very polite. Keep up the great work Erica. Sincerely Luis Bracero

Clean facility with well maintained and operating equipment. On duty staff keeping things tidy…read more They have a couple TV's running the news, a little seating area that seats 9, and a soda machine to quench your thirst. Washer price per size starting with the smallest size is $2.50, $4.50, $6.50, and $9.00

The service I requested was simple measurements and she was nice enough to also recommend a tailor.read more

Staff is so rude. Walking the door and immediately told my comforter isn't ready. Not even a hello…read moreand I'm a ride to end voice like I had some nerve coming in on the day it was promised. (Turned it in a week ago). Standing there with arms crossed and completely unhelpful. Asked when it might be ready and was met with a shrugs and "I don't know "in a tone that meant "how should I know." Completely unnecessary and rude. I've used them for over 25 years and will start looking around elsewhere.

Stay away. This business is incompetent and does not understand customer service. I brought in an…read moreassortment of 5 items. There were various food stains on 4 of the items. I pointed them out and asked the lady. If she was going g to mark them. Her response was no I'll put it in the computer. Upon pick up the stains were still there, 5 on 1 jacket alone. I pointed it out and the young lady's immediate response "they tried 4 or 5 times but couldn't get it out. I told her but I paid $5 dollars (actually $5.99) and the job wasn't done. She just looked at me and said that's the best we can do. My reply, "ok I won't come back." Her further reply, "ok." No attempt to rectify the situation by even a refund on one item. No attempt to use effective customer service. Clearly this place is a take the money and run operation. STAY AWAY FROM THIS BUSINESS. The worst customer service that I've experienced in a long time. Shame on Dry Clean America.

Dry cleaning; EXCELLENT. The Spanish lady who altered all my dresses and pants did an exact…read moremeasured cut & sew. ASK FOR JASMINE- she does EXACT MEASUREMENTS for your clothing. Thank You to 2 ladies named Jasmine and an older Black lady who keep this dry cleaning business going. The owner comes in early in A.M. and dry cleans all the clothing. The 3 staff members I mentioned do all the pressing. Also, the owner has a long rack where all pressed clothing goes to be: checked for "EXCELLENCE IN PRESSING", before the clear wrap type covering is put on your clothing. NANCY P. in Lake Wales, FL 33859