Stay away. This business is incompetent and does not understand customer service. I brought in an…read moreassortment of 5 items. There were various food stains on 4 of the items. I pointed them out and asked the lady. If she was going g to mark them. Her response was no I'll put it in the computer. Upon pick up the stains were still there, 5 on 1 jacket alone. I pointed it out and the young lady's immediate response "they tried 4 or 5 times but couldn't get it out. I told her but I paid $5 dollars (actually $5.99) and the job wasn't done. She just looked at me and said that's the best we can do. My reply, "ok I won't come back." Her further reply, "ok." No attempt to rectify the situation by even a refund on one item. No attempt to use effective customer service. Clearly this place is a take the money and run operation. STAY AWAY FROM THIS BUSINESS. The worst customer service that I've experienced in a long time. Shame on Dry Clean America.

Dry cleaning; EXCELLENT. The Spanish lady who altered all my dresses and pants did an exact…read moremeasured cut & sew. ASK FOR JASMINE- she does EXACT MEASUREMENTS for your clothing. Thank You to 2 ladies named Jasmine and an older Black lady who keep this dry cleaning business going. The owner comes in early in A.M. and dry cleans all the clothing. The 3 staff members I mentioned do all the pressing. Also, the owner has a long rack where all pressed clothing goes to be: checked for "EXCELLENCE IN PRESSING", before the clear wrap type covering is put on your clothing. NANCY P. in Lake Wales, FL 33859

I have been using Executive Dry Cleaners for years. Had a small hiccup last week with a pair of…read morepants that were needed the next day. They took care of me that evening, fixed the issue, calmed me down, and I could not have been more satisfied. Excellent customer service. Thanks ladies!

the best hands down and ms. melinda is the diamond stella host and server!…read more clothes are satisfactory and professional wash, dry clean and also they does a miracle on stains. it gotta be dirty for them not to clean it up and get the stains out.

Terrible service, I've taken my cloths to this company several times. At least 5 times they made…read moremistakes by putting unauthorized starch on my jeans and pants, placed unwanted creases on my jeans and pants, gave me somebody else polo shirt and gave my polo shirt to someone else. I returned my starched jeans and they were suppose to remove the starch, they didn't. They dry cleaning service do not remove small scale dirt stains from pants. I've NEVER had this problem from other cleaners in South Florida where I previously lived. I will never return to Superior Dry Cleaning and Alterations business.

I have never had a bad experience at Long's. My dry cleaning was ready when promised and looked…read morelike new. The price was reasonable. After leaving my item, I went to the site to check its hours; and the first thing that came up was old Yelp reviews-as old as 7 years ago. If I had not been there before, I would never have left my dress jacket there. It's a shame that those old reviews are out there and immediately pop up when you look up Long's. People are much quicker to post negatives. I hope other satisfied customers will take a few minutes to add their current experiences with Long's. Fair is fair!

This dry cleaner is the worst. I do not know what happened to them. I took 3 linen dresses in to be…read moredry cleaned. They were not finished by the promised date. I was told someone was working on a stain. I brought with me 3 linen blouses which was added to the order. I am from Wisconsin and had to leave to go back. My friend went to pick up my clothes. She was given the dresses and I was charged over $40.00. She was not given the blouses. My friend took a picture of one of the dresses which had horrible stains at the top that were not there when I brought it in. I just called and whoever answered the phone was extremely rude. He checked and said he had the blouses. I try to discuss how much he charged and he said, "It is what it is". I also brought up the stain, to which he said, "Maybe I should come in myself and then there wouldn't be a back and forth discussion. I have not had this experience here in the past. He actually hung up on me. There are other dry cleaners in Lake Wales if I need to use this service again. I am stunned by the lack of professionalism and rudeness. Is business that great that they can afford to do this to customers. Please don't expose yourselef to this.

Have went twice in the past week. First I was told no clothes in due to people off during the…read moreholiday weekend (7-2-26) now today 7-6, I am being told the boiler does not work so they cannot press and starch the clothes I was delivering. I fully believe this place is going downhill fast now that it is owned by an out-of-town entity.

Timely and excellent service. Got exactly what I needed, and for an afforable price.read more

They're absolutely wonderful people. They are reasonable with their prices and just very efficientread more

I brought in a suit, dress shirt and woman's jumpsuit I needed cleaned and pressed for a wedding…read more Price was good (mind you, the prices were raised and are not always reflected online), work quality was passable but nowhere near what I am used to from the Korean cleaners back in Chicago. I was informed that they do not have a machine to press pleats but they could press out the wrinkles. I opted to try them out and sadly, the jumpsuit came back wrinkled anyway. The shirt should have been starched medium and was hardly starched lightly. The jacket had a small white smudge on the front that I was able to rub off. The turn around was quick and i was texted when my items were ready. Dropped on Sat afternoon and everything was ready Mon morning. I was happy to find a cleaners that used less chemicals, but not so happy with the results.

I have been a customer at this cleaners for about 10 years. The ladies that work there have always…read morebeen friendly and provide great service . I am an executive so I usually drop clothes off a minimum of once a week, sometimes more depending on travel. Unfortunately that will come to a stop. It's one thing to raise prices it's another to go overboard. Simply said, I will no longer be a customer as the prices have become ridiculous. I realize I am only one customer , ( albeit a long term customer) , and the new owners will be just fine, but I am done !! No more !!

Update to My Review:…read more I want to publicly note that I have now formally contacted ownership directly via email regarding the damage to my brand-new Hugo Boss suit that was serviced here. Hugo Boss has since confirmed in writing that the suit was permanently destroyed after being immersed in water and then dry cleaned, a process that is explicitly prohibited and irreversible. This is not a matter that can be corrected with additional cleaning. Because I was traveling and live out of state, returning immediately was not possible, and the damage required me to purchase a replacement suit for work. This suit also carried significant personal meaning, as it was a gift from my wife in recognition of my retirement from the U.S. Army after more than 20 years of service. The business has now been provided: * Manufacturer confirmation of permanent damage * Proof of replacement cost * Direct contact information for Hugo Boss I expect immediate follow-up and resolution. I am documenting this here to reflect that ownership has been formally notified and that I am awaiting their response.

Personable service, prompt turnaround. Prices are fair for the area & the cheapest (just barely) in…read moretown. No issues yet after weekly service for months. Yes, some things are going to be more expensive & some fabrics or fabrics with ornate accessories are going to be more. This is a given with high dollar/fine items. An oil change on a Mercedes costs more than an oil change on a Buick. Don't shop for wine when you carry a beer wallet.

Brought in a suede jacket and a dress last week. Was told originally that it would cost $15 to dry…read moreclean both and came back today and was told there would be a $50 "leather charge" after it was done. They did not call me to let me know of this charge prior to it being done and would not honor the price they gave me originally. I will not be back.

Service was great. Nice job with the suit! The location looks vacant from the outside, including a…read more"for sale" sign, but the landlord is trying to find a new owner. Top Hat does a great job!

Over $3 per pound for wash n fold is robbery. I travel the US and the most I've ever seen east of…read morethe mississippi/south of Cincinnati is $2 with the average around $1.89. No wonder they could do it immediately. This company screams that we're a dry cleaner but... will wash n fold, but we don't want to. The person at the counter actually said that she wanted to let me know that they do charge $3 per lb as if she knew it was absorbant. I'm guessing was the discount price as I had 174lbs of clothing (father passed and I was getting washed to donate to church). She was a pleasant person and respectable as was I to her. This review only reflects the pricing no the person behind the counter.