Late on delivery, item still had natural detritus on end of rug, not happy with quality of service.read more

Neet Cleaners in Glastonbury is great. They do a great job in the work that they do and with great…read morecare. Very friendly and responsive. Shopping and Supporting Local is key!!

I have been coming here for years. Left a lot of cash in my most recent drop off by accident…read more(thought I lost it) and sure enough they found it and placed it in a separate envelope attached to my clothes when I picked it up. They have integrity and high quality service. 10/10

There aren't many recent reviews on this place, so I figured I'd leave a little update in terms of…read morequality and value. I've never left a review before, so bear with me :). Firstly, I came in on a Friday around 9:20am and the owner mentioned my suit jacket and white button down would be ready by 3pm. They don't wash on Saturdays, but the desk is open to pick up clothing items. I had a wildly busy Friday, so this Saturday pickup option was awesome for me. Right in time to head up to the Met in New York! The owner(s) I think are a really sweet couple, and it's apparent that they get good business from how full their (excuse my pleb vocabulary) laundry rack(?) is. People only usually think to leave reviews when they've had either a wildly negative or wildly positive experience, so I thought I'd leave this as your everyday review. Overall: suit jacket came out perfectly, button down came out perfectly, everything was timely, owners were kind, what more can I say? The price for both was $21 including tax, I have no idea if that's good or bad because it's the first time I've done dry cleaning, but I'll definitely be back. Peace and love

I wouldn't recommend bringing anything vibrant or valuable here -- they completely ruined my $200…read moresweaters. Everything came back dull, stiff, and faded. My blue hoodie, which used to be bright and smooth, is now an ashy blue. The bubble lettering on both the front and back is cracked. I've washed this hoodie at home multiple times before without a single issue, so either their chemicals were way too harsh or they carelessly threw it in a dryer. The coral pink hoodie lost all color in the lettering and looks washed out too. And to make it worse, the stains I originally brought them in for still aren't gone. I paid $8 per hoodie, and honestly -- I got what I paid for. I even attached before-and-after photos of my blue hoodie so you can see just how badly the color was drained. I'm devastated because these were 1-of-1 pieces that can't be replaced. To top it off, I was told my order would be ready in two days, but it wasn't. I couldn't bring my hoodies on my trip, and when I finally picked them up a week later, this is what I got. *I came back now calm, there is a lot of pilling on the inside of the material, they're definitely too aggressive.* Save yourself the frustration and go somewhere else.

Great service! Re cleaned 2 shirts that had stains at no charge…read more Good value also for cleaning and minor tailoring. Also the order was ready in less than 1 week.

It pains me to write this review, as previously, I had loved this cleaner…read more Up until today, I had great results bringing my vintage coats, jackets and blouses here. So much so, that I was here almost 3 times a week, spending hundreds of dollars within the past two months. Until I brought my vintage Cashmere coat in. A simple black vintage Cashmere coat. Which got ruined. When I got my coat home and took off the wrapping, I was aghast! It looked horrible. There were bad creases in all the wrong places; there was a sheen like that of using a hot iron on a fabric that you shouldn't iron. The arms were shrunk, the tag was shredded. Gone was the luxurious Cashmere look; it looked like it went through the washer! How did they ever let my coat go out the door in this condition? The next morning, I returned to Hourglass Cleaners with my coat, looking for answers. The first person I dealt with was nice and listened and admitted that it actually looked like it had been washed. He then got who I assumed was "the owner?" who looked at it, quickly pressed the shawl collar and wanted to hand it off to me???? Had he admitted what was obvious and apologized and offered a refund, that would have been the end of it and I would have returned. A mistake is a mistake. But no....he repeatedly blamed it on MY COAT! He kept alleging it was due to its age and turned it inside out to show me the lining and blame the lining! He blamed everything but took no responsibility for the damage done. If the age of my coat was such a concern, why wasn't I alerted to that before it was cleaned? They had cleaned another vintage Cashmere coat last year and it came out beautifully. I explained this and how I was a loyal customer. He looked at me with a blank, hateful stare. I was getting nowhere. He only wanted to argue with me and blame the damage on the age my coat. In the end, I got a refund on my cleaning cost for the coat and $20 for the coat itself. There was nothing left to say. I am still stunned. What awful customer service. What a shame. Just terrible.

This business is run by liars! They'll say your clothes will be ready in 4 days, but then you'll…read moreget a text that it's ready for pickup in 2! They will look at a stain and say they aren't sure if it will come out, and even hang a tag saying that it couldn't be fixed, but I don't see a stain anymore at all! They're sign says they close at noon on Saturday, but if you ask if 11:55 is too late to drop off, they'll tell you "no". Everyone knows that a dry cleaner is always supposed to close 15 min early; but not these guys. Bunch of 10/10, 5 star, A+, liars.

Great people but, I usually pay around $4 per shirt on a hanger for cleaning. Welcome to the world…read moreof just under $10/shirt. Ya guys got me! Last time.....

This is not a place I would recommend. The staff will lie to cover their own mistakes and attempt…read moreto deflect blame. A family just got back from trying to pick-up a blanket they lost. They attempted to pass off a receipt for a blanket from April as being current and when called on it, said that I had picked the blanket up; I haven't been to that store for a month and a half. It just irritates me that they attempted to gaslight an 87 year woman because she is vulnerable and they could. That is the type of people who run the business.

They have always done a great job for me and one time needed item quickly and they did. Thank you…read moreto them

I entered and a bell rang as I opened the door. No response to my presence for 5 minutes, maybe…read moremore. I proceeded to say, "Excuse me, EXCUSE ME." and then hollered "SIR" to him in the back. I have never felt more ignored. After 10 minutes of my life wasted, I went down to Best Cleaners down the road and they handled everything immediately.

I'm torn! This was my 2nd visit. 1st one was good. Nice older gentalman helped, owner maybe. This…read moretime an older lady assisted at drop and pick up. Cleaning and hem for a 2 piece suit. The original price was $21. Very reasonable. Apon pick up the price is now 31? I inquired, she said the extra was for the hem. I asked why that wasn't on the original bill, no reason was given. The I give her cash, now $33? I again ask why the price is now more. She tells me 10% off for cash but, the bill existed at that price before she knew how i was paying. Being in a hurry, I turn to go to the door without grabbing the suit (been one of those days) turn around to see her rolling her eyes at me. Not sure i want to do business with someone who doesn't like her customers.

This place is superb. They do an excellent job with everything. They're fast and accommodating…read more I brought in a down coat that had - I don't know but something happened and it picked up some awful smell somewhere. They got it perfectly cleaned, deodorized and it stayed that way too. No slow creeping stank. It stayed nice and fresh. They're not cheap but they're not expensive. I believe they use a greener, more humane and less toxic cleaning method. I know my clothes do not return reeking of cleaning fluid. Big plus is they're really lovely people.

Certainly not the cheapest place but by far the best - I will only use this place for my dry…read morecleaning having seen the quality of their cleaning on a linen jacket, a bespoke suit, and a pair of pants. Top notch work by a family business - highly recommend them.

I wanted to get a special dress dry cleaned ,pressed and tailored within a week and this place…read moredidn't disappoint.The service was very friendly and faster than other places.