EVen though my P0300 code was undiagnosable (as they tend to be), the guys were thorough and…read morethoroughly professional and I'll 100% use their service again (whether my current beater survives much longer or I replace it with another).

Jake and another one of his mechanics who specializes in diagnostics came the same day and were…read moreable to figure out the electrical issue we were having causing battery failures. Highly recommend them!

Shoutout to Breanna and Matt!…read more First time we came was for my cousin in laws lexus, I sat in the back seat and Breanna had a conversation with me while we waited for things to get done with. Very quick and detailed process as they told us everything they were doing as they were doing it. Second time we came was today, no breanna which was dissapointing since we had JUST missed her! Last time we came we talked about bringing my husband and I's car to show her. They assisted our car with a quick oil change, then Matt took out our air filter and showed it to us. It being our first car my husband asked if he could see where he puts it back in and matt nicely guided my husband step by step how to incert it back in our car and even gave us reccomendations on which one to buy. It was all around an amazing experience, and the quality of care was suprising considering the relatively bad area the shop is in. Thank you to everyone that helped us, we'll be back for sure in december for our next oil change!

Great service. I was missing a few screws from the splash shield underneath and they replaced them…read morefor me. Thanks

My car lash was accidentally broken but it was finally glued back on by Bill 2 days ago. I waited 2…read moredays to update my review because I wanted to ensure the repair was good. It's holding on strong thus far so I'm satisfied with the repair!

Busy day today but Darrell was one of the nicests guys doing pre light check ups in line…read more Just good customer service all around. And idk if it was just today but they are doing the free vacuums as well!

My husband likes this place so I brought the car in for an oil change. First red flag: they took…read moreout my air filter to try to upsell nme a new filter. Then the tech couldn't get it back in. He tried and tried. Finally after 10 minutes he did. Then about a week later I hear noise under my car.i made my husband look. It's the front engine splash shield hanging under my car They didn't screw it back on. Then we had two engine lights come on. I had my husband take it back to Valvoline and they screwed the guard back in but refused to fix the engine lights. From not having that guard on, dirt got into my engine. And from jamming my filter in, they damaged that sensor. I called customer support and they said they were opening an investigation. I never heard back.

Great positive energy amongst the workers! Quick, fast, efficient, for about the same cost as your…read moredealer.

I scheduled online and received a same day appointment. I arrived and the front desk was talking…read morewith a customer and going over a few different options to repair that persons car, which I thought was legit that they didn't just force the most expensive option on the customer. I was only waiting for maybe 60 seconds before a gentleman came and checked me in. I explained my situation with having a nail in my tire but not wanting to purchase 4 tires since it's an AWD. Gentleman went over all the things that they'll look for to just do a tire repair and not have to replace. He also said they'd check to make sure they could just do the 1 tire before doing anything if the tire couldn't just be repaired. Perfect! Ends up being the gentleman that helped me wasn't even working that day and was just being nice and helped me sooner so I didn't have to wait in line. A+ customer service. They ended up being able to repair my tire so no replacements. I think this shows a legit community business that didn't try to push the most expensive route and instead just did the right thing. Would definitely recommend them to my friends and family.

I called yesterday to schedule an appointment to swap my winter wheels/tires for my summer set. The…read morescheduling was clearly being done by a third-party service overseas. No big deal...the person I spoke to was knowledgable enough on the subject, and easier to understand than many foreign customer service reps. I was specifically asked if I would be dropping off my car or waiting while the work was performed. I said waiting, because it should be a quick job. I arrived a few minutes early today only to be told by an employee (who I think was the manager on duty) that they were only taking drop-offs because the wait would be at least 2.5 hours. I thought he misunderstood, so I clarified that I had an appointment, to which he rudely replied 'so do a lot of other people', and something about being short staffed. He also blamed the "A-rab's" (his pronunciation) that work at the call center for the scheduling problem. Throughout the whole interaction he never apologized and was downright rude to me, as if I was the unreasonable one for expecting to have my service done at the appointed time. I should also mention that I received no less than three text reminders about what time my appointment was, but no effort was made to inform me that it couldn't be honored. I was told I could bring my car back at 2:30, which I initially agreed to, but then re-thought. Called up another local shop that got me in right away and charged less than the last time I had this service at Monro. Will never be going to Monro again!

I wanted to be far to this company as the saga did finally come to a conclusion. I went in and…read morethey did the right thing and replaced the tires and only charged me the portion of the tire that I didn't use (not sure if that makes sense). My only real complaint at this point is the fact that when I got the new tires the sound I had been complaining about all along went away! So all these BS and it was a bad tires all along. Now one might say, well then why wouldn't I have got new tires for free? I called and didn't get a great answer to that, but left it alone. The reason I am still giving them 4 stars is because the people are very nice and they really do bend over backwards to make sure you are happy.

I wish I could give this place negative stars and I'd like to give a shout out to Kyle who when I…read moreasked three times who the GM was he refused to answer me until I called him out that he really doesn't know who is GM is on camera and then he finally gave me a name. Paid $500 for sensors two weeks ago and my engine light went on and they told me to come in the next day they looked at the car for a half hour told me exactly what I told them what was wrong that the connector wasn't put on correctly and five minutes into driving it after they gave it back to me a second time, the engine light went back on, and I called and told him I was bringing the car back and they wanted to give me another appointment for the next day where I proceeded to yell saying that it wasn't done right the first time and now the second time and they want me to come back for a third time! They clearly do not know what they're doing and they do not provide their selves on any type of customer service! Please don't go here!

I was rear ended around August 5, and by tailgate and bumper had some damage. I looked on YELP…read morefor an auto body shop and Chris from K & S was one of businesses to respond. The business was small, but warm and friendly and he told me to pop in whenever and he could write up an estimate and deal with Progressive even though they are not one of Progressive's providers. I was very lucky to get my car in within a couple days because of all the flooding, auto repair shops were jammed. They kept in touch by email and phone to let me know the status. They had my car for about 15 days because they had to order parts as some were not repairable and also they are not open Saturdays or Sundays. When we did go to pick up my car, the work was fantastic, even better than I thought it could look. I was happy to support a family owned small business. They even did all the paperwork with the insurance so all I had to do was return the rental and drive straight off the lot. Also noted - Ellas Hablan Espanol. I forgot to mention they cover your deductible too

Took my car here to get an estimate and repair. Chris walked me through everything that needed…read morefixing while throughly explaining it all to me. They even salvaged as much as they could. A couple days later they made it look brand new my front bumper, grill, and emblem just needed to be replaced. They polished the hood to match with the front bumper, cleaned & shined my headlights, and vacuumed the inside leaving everything 100x better than when I left it. And the paint job makes it all look brand new. Couldn't recommend them enough!!!